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“Well worth it, can't wait to go again!!!!”

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The Royal Playa del Carmen
Ranked #11 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 September 2012

We went to the Royal the last week in August and can't say enough great things about it!!!! The service is excellent and the girls at the pool are amazing, make sure you take care of them, they deserve it. The 24 hr area worth taking advantage of as is the sister resort next door.

We were a group of 10 and everyone felt the same way. Also, one of the many things we all agree on was how safe everyone felt in and out of the resort. You hear so many bad things about Mexico but don't worry about it here at all!!!

Never had anyone pressure us about timeshare or future vacation plans at any time either.

We used Lomas Transportation from the airport and they were great as well.

If you are on the fence about going to this resort, do yourself a favor and go!

Room Tip: Make sure you use the online check in 48 hrs before. We got the exact room we picked. Also, don...
  • Stayed: August 2012, travelled as a couple
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2  Thank ShawnInFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, General Manager at The Royal Playa del Carmen, responded to this reviewResponded 27 September 2012

Dear Guest,

Thank you very much for sharing your experience at our beautiful resort and thank you as well for your valuable preference. We are very pleased to learn that you enjoyed our exceptional service and our beautiful areas and will be very honored in welcoming you back in a near future.

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9,271 - 9,275 of 16,210 reviews

Reviewed 21 September 2012

3 rd time at this resort we had a great time rooms are spotless. The room had a fantastic view. Food is exceptional and the staff is extradonary. Staff that still worked at the resort remembered us as soon as they seen us! Thank you nancy -member svc. Willie - concierge. Ellie , Jamie, daisy - pool. Jeranamo - spice. Poco - el med. Oscar the coffee house. All welcomed us like long lost friends. The entertainment staff were awesome. Sexy Omar :). Katie. Cesar Teresa and renato. Thank you for a great time. Lastly Regina - gym. For the past 3 years you have been incredible. It is impossible not to adore you. This is a great resort. The best of its kind. Renee & Christine (NYC)

  • Stayed: September 2012
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3  Thank Renee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, General Manager at The Royal Playa del Carmen, responded to this reviewResponded 27 September 2012

Dear Guest,

Thank you very much for your continuous preference and for allowing us with the privilege of hosting you year after year. We are very happy to learn that you experienced our exceptional service and that our staff has exceeded your expectations; as we are deeply committed with our guest satisfaction and in providing you with memorable vacation experiences. We are looking forward welcoming you back in your 4th visit to our beautiful THE ROYAL Playa del Carmen.

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Reviewed 20 September 2012

Our son and his fiance chose the Royal for their wedding in Sept. and it was just wonderful. A few glitches with the ongoing construction which was a total surprise to the bride but the GM, Edwin Barragan, oversaw at least 15 workers making it look presentable for the ceremony. Thanks Edwin! A huge shout out to the marvelous staff who could not have been more professional and helpful. Among those that I would like to recognize would be Lisa Alvarez in the Wedding department and Raquel who supervised the delightful and delicious Rehearsal dinner on the beach. That was a great event...the serving staff was excellent. Raquel was also present at the wedding reception the next day and once again, everything was perfect. This is my first destination wedding and I think that a wonderful time was had by all. Fun to get to relax before and after the wedding and enjoy being pampered at the Royal. They truly have a superior staff that seem to love working there as it shows. The rooms are roomy and have everything you could possibly want. I never got to use room service(the magic box) but when I return, I will have to give that a try! A huge thanks to everyone at the Royal!

  • Stayed: September 2012, travelled with family
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1  Thank svh50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, General Manager at The Royal Playa del Carmen, responded to this reviewResponded 27 September 2012

Dear Guest,

I would like to express my sincerest gratitude for sharing your fantastic experience at THE ROYAL Playa del Carmen. It was our honor hosting your son and fiancé’s wedding at our resort, even when some situations can occur during the planning of such an important event we are always very attentive and efficient in getting wonderful outcomes to our guests' entire satisfaction and in providing exceptional and memorable experiences. We are very pleased to learn that you had a great time at our beautiful resort and will be very privileged in welcoming you back in a near future.

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Reviewed 20 September 2012

We have gone back 5 yrs. in a row to this excellent resort because of the high quality of the product and it's incredible staff. Hector Corzo ( bellman ) greeted us when we arrived and immediately remembered us from previous visits. Check in was quick ( thanks Marilu ) and we were in our room in no time. There was no hammock on our oceanfront balconey ( it was smaller balconey ) but Hector made one phone call and in minutes my wife had a comfortable lounge chair on the balconey to lay out and relax on. The restaurants were great. We enjoyed them all. The service and attention to detail by the employees really makes you feel special. Thank you Jose Garcia ( Spice ). You and your staff always do a great job. Alberto at Maria's ( across the street at the Gran Porto ) made the best recommendations for our dinner there. Paco, Ricardo, and Kari were always smiling and happy to take care of us at EL Mediterraneo. Eating on the oceanfront patio at Pelicano's is a nice touch. Jiovanni,Manual,Lucas and Arturo do a great job taking care of you. Make sure you try Maria Marie, the food and the dining room is unforgettable. We really enjoyed Asiana also. Every morning about 7AM we would visit Oscar at the coffee house. He always knew wat we wanted and made our drinks just the way we like them. We would stay and talk a little before we would move on to do a little exercising. Now to the bars and lounges. The bartenders are excellent. Ask for something, they will make it. Ask for top shelf they will use it. Reyes, at the Tequila bar, is a great mixologist and made my wife the best frozen margaritas every evening before and after dinner. Emilo and Tony at the El Mediterraneo bar were great fun and made great drinks. If you are at the Tradewinds bar see Louis Roberto. I must mention Carmen Carrasco and her housekeeping girls. They cleaned our room at the appointed times and never missed the turn down service. Our room was always spotless and Carmen look special care of us. We would see her in the hall and she would always greet us and ask us if everything was to our liking. Can't say enough about her. We always use Spazul while we are visiting and Levinia and Lucy gave us the best massages. I used the steam room and sauna each day and Issac was great. Make sure you try the cold plunge!! Invigorating!! This place has something for everyone. Activity pool or quite pool. Clean beach and clear ocean. Buffet or a la carte dining. Great cocktails. 5th avenue right outside your door. Wonderful people working to make your stay memorable. Already planning our 6th visit.

Room Tip: If you want quieter rooms try uxmal section or new section by quite pool towards back of resort. Act...
  • Stayed: September 2012, travelled as a couple
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3  Thank cded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, General Manager at The Royal Playa del Carmen, responded to this reviewResponded 27 September 2012

Dear Guest,

Thank you very much for your continuous preference and for allowing us with the privilege of hosting you. No words can express our deepest gratitude for your valuable loyalty and for your trust in our resort. We are very pleased to learn that you enjoyed your 5th visit to our beautiful THE ROYAL Playa del Carmen and we are looking forward welcoming you back for many more visits to come

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Reviewed 20 September 2012

Had been looking forward to this holiday for ages and had high expectations on what I thought it would be like. The holiday exceeded these! The place and hotel was outstanding.

When we arrived we were welcomed with a drink which was lovely and refreshing! We were then helped with our bags to our room. The room was stunning! So clean and well presented. We recieved a bottle of wine and we were asked if we would like our two double beds put together. We agreed and within minutes two men arrived to do the job. They did not expect a tip although we did give them a little amount.
Also, the hot tub in the room is a great extra! After a night out or a day at the pool it is great to come back and chill!

I could not fault the food or staff in the restaurants. For breakfast and lunch we ate at Spice for the Buffet. I loved having such a big choice as I'm quite a fussy eater! My favourites were the fresh pancakes, crepes and doughnuts each morning! For lunch, I loved that the food was made fresh infront of you. The burgers and pasta were amazing! For dinner, we tried most restaurants. The rib eye steak in Marie Marie was my favourite! Done to perfection!

We also paid extra to have the Lobster dinner on the beach! Although only my partner had the lobster (which he said was fantastic!), I chose the option of just the fillet steak. It was amazing and the staff could not have helped more with my troubled decision making!

The staff are so lovely! Emma in Spice was always straight over to us and made sure our glasses were always filled and our napkins were neatly left on the table! The men in spice carrying your plates was also a very nice gesture! Vicky was our pool barmaid for our visit! She was also very lovely and also always made sure you had a drink!

This holiday overall was the best I have ever been on! You literally wouldn't need to lift a finger if you didnt want to!

The only thing I would fault is that there are no umberellas around the pool meaning you are always exposed to the sun! Especially for us pale Scottish folk that burn within 5 minutes!

  • Stayed: September 2012, travelled as a couple
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5  Thank Lauren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, General Manager at The Royal Playa del Carmen, responded to this reviewResponded 27 September 2012

Dear Guest,

I would like to thank you for sharing your wonderful experience at our beautiful resort. It is a great pleasure to learn that we have exceeded your expectations and that you enjoyed of our exceptional service and hospitality. We would also like to thank you as well for your valuable suggestion as it is greatly appreciated. We are looking forward welcoming you back in a near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range: $380 - $961 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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