I love the hotel decor! It has a very homey feel to it. The front desk people were always very helpful and nice. Located in a convenient location at a walking distance to all the entertainment in Playa del Carmen. There's a couple of minor details which should be addressed to ensure customer satisfaction. For starters the room needs to be aired out! Upon arrival ours smelled like mildew. Some of the walls need to be painted. I disliked the height of the sink...not all of us are tall. Lastly, the waitress and cooks need to be more attentive to ALL CLIENTS!! It's a shame that we had to experience discrimination from our own race. Just because you don't have blonde hair, blue eyes and light colored skin don't assume we don't have money for tips. I'm a paying customer and should be treated just like the rest. Our last day Dec 4, they didn't acknowledge us and we had to approach them. The lights weren't even turned on for us until causian people entered the restaurant.
!Enbes de andar chismiando, los del restaurant deberían de atender a los clientes como debe de que acer¡More
- Breakfast included