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Reviewed 8 October 2017 via mobile

Went to celebrate a friends party....the place is chic...elegant...with a fab service.
Location wise....can not beat it...its in front of the Playa....1 block from the action of the 5th Avenue....we will defenitely come back

Stayed: October 2017, travelled with friends
Thank Fergold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded 10 October 2017

Hi, Fergold

Thanks for your review and great score! 5th Av. In Playa del Carmen is such a fabulous place and we're so fortunate to be in the middle of it all for our guests to enjoy.

All of us at The Carmen Hotel look forward to your next visit!

kind regards.

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Reviewed 8 October 2017 via mobile

What an amazing place.

The rooms are modern with a psycodellic touch.
From the moment of my check-in I felt pampered.

The food is outstanding and there is a lounge on the rooftop called Deck 5
you can literally see Cozumel from there.

great place, highly recommended

Stayed: October 2017, travelled with friends
Thank Ed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded 10 October 2017

Hello, Ed A.

Thanks for the amazing review! We are thrilled you had a great stay at the Carmen Hotel. We are so glad you loved our minimalistic and modern suites,the infinity roof top pool and our fun staff that pampered you.

We hope you stay with us again soon!

Regards.

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Reviewed 8 October 2017 via mobile

This hotel is a Really nice place to go with some friends and have a party. We had a surprise birthday party for a friend of mine on Friday and it was great. Im not sure how long it's been there but it looks brand new. The staff was awesome. We had a blast. Thank you

Stayed: October 2017, travelled with friends
Thank Patrick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded 10 October 2017

Hi, Patrick V

We are really happy to know that we provided a service that met all your expectations. Making you to have a wonderful stay is one of our main objectives.

Thank you very much for sharing your positive experience.

We hope to see you soon at The Carmen Hotel having more party. =)

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Reviewed 3 October 2017 via mobile

I recommend on this hotel
we had a great time
amazing stuff they helping you with every question very very very nice
very good location
the food is great
and the design awesome
A little bit expensive but worth the money

Stayed: October 2017, travelled as a couple
Thank Morel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfredo S, Econcierge Service. at The Carmen Hotel, responded to this reviewResponded 8 October 2017

Hi, Morel Z

Thanks for the wonderful review! We love what we do at the Carmen Hotel, we are happy you had an awesome time at our hotel.

We hope you will stay with us again on your next trip to Playa del Carmen!

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Reviewed 2 October 2017 via mobile

We just returned from celebrating our 15 year wedding anniversary at The Carmen Hotel. Let me just start by saying the location is phenomenal. Close to 5th street and walking distance to the Ferry to take us to Cozumel was fantastic, but the service at The Carmel was lacking.

I emailed the hotel a few days before our arrival and mentioned our celebration and asked how we could make our stay extra special, but I never heard back. Upon arrival I mentioned our anniversary celebration again, but nothing happened, no room upgrade, nothing to help make our stay extra special. The hotel is beautiful and trendy, but when we were on deck 5 for two hours and never got asked if we wanted a drink, we knew we probably chose the wrong hotel for our expectations.

The food was just okay and the drinks weren't very flavorful. Also, when we hung out by the bar at 10:00 pm, there wasn't any kind of snacks other than menu food and we were disappointed when we were charged $4.00 for a bottle of water. We should've taken one from the room.

We also don't have the security that our passport copies were shredded, as that was a requirement for check-in that the hotel needed to copy our passports and we were overcharged at check-out, which we are still trying to figure out how.

Lastly, when we left we were given a card for if we return we will get better rates, but not sure we would return.

Stayed: October 2017, travelled as a couple
3  Thank ivblueyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 October 2017

Thank you for staying with us and taking the time to let us know about your experience. I am so sorry your stay was anything less than exceptional. I've shared your review with our staff so we can ensure improvement. We hope you will give us another chance as we would love you to enjoy the exceptional stay you deserved on this trip.
Please contact me privately at econcierge@carmenhotel.com

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