We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Vida Salon and Day Lounge - CLOSED
Review Highlights
Peaceful atmosphere

While in Playa for 10 Days I first got a Pedicure from Adriana then went back for a Message (She's... read more

Reviewed 15 March 2013
Northern California
good salon with fair prices

nice and clean salon right on 5th street and great service for getting your hair done. Called in... read more

Reviewed 28 December 2012
Bjoern K
Playa Del Carmen- Mexico
Read all 19 reviews
Reviews (19)
Filter reviews
19 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
See what travellers are saying:
Updating list...
4 - 9 of 19 reviews
Reviewed 1 August 2012

Went in for a cut and perm. Admittidely, my Spanish in some areas is poor. But after figuring out that local slang for curly is the word "Chino" we were a go. Ceci noted that my hair had a lot of split ends left over from years of dye. But both she and Gaston/Gustaf (not sure which, sorry) commented that my three years of fresh growth were healthy and beautiful. I mentioned my last perm more than a year ago (from another salon) had been great! We talked about the type and style of rollers that were used, and discussed that I wanted super "Chinos" because I knew in three weeks for my wedding they'd be perfect! Instead Ceci was going to use another type of roller, and while hesitant, I agreed because she's the professional. After all is said and done, my three years of beautiful growth is dry and brittle. My dead ends were lopped of in a manner that is less layers and more steps from a ladder (uneven and choppy). When I returned and spoke with whom I think is the salon owner Javier, we agreed that I didn't receive the service I asked for - I have ZERO curl. While he didn't have the cash in hand, he said I could return the next day for a full refund. Upon return Javier wasn't there, Ceci and Gaston/Gustaf were there, calculator in hand to nickel and dime my full refund down to half of what I paid for the service. So sad that not only is my hair no ruined three weeks before my wedding, but I also am out the full money I paid, the money I am going to have to pay someone else to treat my hair and another perm sometime down the road. Should have known when I sat down and listened to another woman complain about the service she received from Gaston/Gustaf - this place isn't worth the price nor the heartache of terrible hair on one of the most important days of my life.

6  Thank ZepGurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VidaSalon, Propietario at Vida Salon and Day Lounge, responded to this reviewResponded 6 August 2012

Dear client, first of all we would like to thank you for your visit to Vida Salon and for taking the time to write your experience and critic as all the customer comments are very valuable for us, we always look to provide the best possible service to all our customers and we are deeply sorry that our services didn´t were up to your expectations.

Regarding your comments on the performed services, as we do with all of our clients, our professionals talked with you regarding your hair and the service and proceed with it based on your agreement, we apologize for not delivering what you were expecting, we can assure to you that we have taken the corrective measurements to avoid this kind of situations again.

After your return we agreed on a refund on the perm service, as you may recall we did offer to you the option to re-do the service to reach your expected results and to perform a complimentary hair repair treatment but you preferred the refund and so it was done the following day. The difference on the amount refunded was due to the original paid amount included the cost of the haircut you got as far as we understood the haircut was not an issue nor was discussed so it was not refunded.

Our target is to fully satisfy all our customers and we exist thanks to highly satisfied customers, we work excessively hard ensuring that each and every guest enjoys their visit that is why we regret we could not deliver the service you were looking for. We will appreciate the opportunity to offer you with a special treatment for your hair, if you are interested please contact us at management@vidasalon.com.mx

We really wish from the bottom of our heart the best in your upcoming wedding and happiness during your stay in México.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2012

I got married in Playa del Carmen on June 11, 2012 and used Vida Salon for my bridal hair/makeup as well as my bridesmaids hair. Xavier and his team did an AMAZING job. Gaston and Dianna made me feel so beautiful on my wedding day and provided the best service. They are priced very reasonably for the service they provided. In addition to that they game to the resort and did my hair and makeup. I cannot say enough good things about Vida Salon. If you are looking for any salon services but specifically for a wedding you must go with Vida.

Thank Jodie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

The location is right on 5th avenue, the staff are very freindly and I got a great hair cut. SARA, my stylist speaks Spanish and French and a little english. You get a wash a cut, style and another wash and mopre style... hahah... look for a great haircut at a fair price consideringthe service, it is where I go to get my hair cut for teh past 2 years

Thank Antonio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

if you love a stylist that listens to what YOU want and delivers- it doesnt get better than that!

Thank CarolinPlaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

I had my nails done in Vida Salon and I'm very pleased for the result! She was so accurate and did her job very carefully. Now I have the most wonderful acrylic pink and white nails ever!

The salon was modern, stylish and neat. There were very nice airconditioning for the Finnish hothead like me. :D All the staff were also friendly and positive.

I would definitely and warmly recommend this salon for everybody, also for tourists. :) You will get value for your money for sure.


Thank Katariina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews