Went in for a cut and perm. Admittidely, my Spanish in some areas is poor. But after figuring out that local slang for curly is the word "Chino" we were a go. Ceci noted that my hair had a lot of split ends left over from years of dye. But both she and Gaston/Gustaf (not sure which, sorry) commented that my three years of fresh growth were healthy and beautiful. I mentioned my last perm more than a year ago (from another salon) had been great! We talked about the type and style of rollers that were used, and discussed that I wanted super "Chinos" because I knew in three weeks for my wedding they'd be perfect! Instead Ceci was going to use another type of roller, and while hesitant, I agreed because she's the professional. After all is said and done, my three years of beautiful growth is dry and brittle. My dead ends were lopped of in a manner that is less layers and more steps from a ladder (uneven and choppy). When I returned and spoke with whom I think is the salon owner Javier, we agreed that I didn't receive the service I asked for - I have ZERO curl. While he didn't have the cash in hand, he said I could return the next day for a full refund. Upon return Javier wasn't there, Ceci and Gaston/Gustaf were there, calculator in hand to nickel and dime my full refund down to half of what I paid for the service. So sad that not only is my hair no ruined three weeks before my wedding, but I also am out the full money I paid, the money I am going to have to pay someone else to treat my hair and another perm sometime down the road. Should have known when I sat down and listened to another woman complain about the service she received from Gaston/Gustaf - this place isn't worth the price nor the heartache of terrible hair on one of the most important days of my life.
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