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“our favorite hotel!”
Review of Aventura Mexicana

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Aventura Mexicana
Ranked #25 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Rockville, Minnesota
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“our favorite hotel!”
Reviewed 16 April 2012

This is our second time at this hotel. We came back because we loved it last April and we will continue to come back in the coming months! The location is perfect, the staff is amazing and we couldn't ask for anything more. We feel like we are family with the staff. They know us by first names and will go above and beyond to help us with our requests. Bartenders Aldo and Daniel are entertaining. They make you want to stay at their bar versus going out during the day and night. Luis is very helpful booking massages onsite. You can decide to have one at 1 p.m. and get one by 2 p.m. if you want. I love that you don't have to reserve days in advance like some resorts. Chef Marco is the best chef ever. He would make amazing dishes from scratch just for us. I will write a review under the restaurant tripadvisor for more info. Manager Rob is very hands on and accessible. He picked an amazing staff!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KWerlinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (341)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2012

amazing hotel!!
location is right in the center, very nice room.
the pool is right in the middle and open for use 24 hours.

the stuff were very nice and helpfull, every day we had diffrent shape from our clean towel on the bad.

the best hotel we've been, it made our vacation.

if you are planning vacation at playa this is your hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goangel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Healdsburg
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 April 2012

We stayed here for a week in mid-March. We were celebrating our 20th wedding anniversary. Needless to say, we had a most memorable time in Playa del Carmen but it never would have been possible without having picked the perfect hotel. It came highly recommended and now it is clear why. The bang for your buck is only one of the draws here. The reception area is always staffed and very friendly and helpful. The free wi-fi was a huge plus and when we wanted to use the hotel desktop wiith internet, it was almost always accessible. The grounds of the property are maintained impeccably and this is from someone who has installed and maintained tropical gardens. Even Rob the hotel manager can be occasionally seen tidying up the landscape during his many site inspections. He sets the example for his employees to follow when it comes to service and presentation. The rooms were always cleaned to a high standard and unlike many hotels in this area, there were no issues with operational aspects of one's stay.
Now for the restaurant/bar: We were blown away by the food, drinks and service. The VIP plan was well worth the price. Needless to say, we have tried all-inclusive at other hotels and it involves bodies in lines to consume mainly processed food,high-fructose drinks and one beer choice. Here we could order what we wanted and have it prepared and served fresh. Delicious. I want to point out that my wife and I have been trying to eat healthy and the staff here went all out to accomodate us with ingredients that they already had on hand. We were blown away when on our second night, we saw Jaques Pepin dining at the restaurant. Yes, the world famous chef-Jaques Pepin. Turns out he is friends with Chef Marco and if the dining here is good enough for JP then it certainly should pass muster with the pickiest and peskiest diner.
The privacy one could have when catching rays was incredible as there are so many places (patios and loungers at all levels) to lounge here. We really were pleased when the pool area did not have blasting techno music and loud kids as so many places round here have. The bar is far enough from the rooms to not interfere with napping or sleeping and it is lively until about 10:30-11 p.m. Then the entire property is very quiet for one's slumber. If you are not ready to retire, there is always La Avenida only a few steps away.
I could go on but can only say that if you want paradise, the right geograpical place is where you start but it is not enough if you are not lodging, lounging, dining and drinking at the right place. This place definitely stands out and the very reasonable rates make it even more appealing......

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
4 Thank CarlangasHealdsburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 9 April 2012

This was our 2nd time to Playa with the first time at an AI resort a few miles north. We selected this hotel based upon many positive reviews and its location. I find the AI approach a complete waste of money as well as being boring after a two or three days. We stayed in the honeymoon suite (biggest room) which was really nice although i wish it was the room above as then it would have less noise from the restaurant and more privacy. The price was about $100 per night. AI resorts are around $200 per person per night. Granted you get a nice pool but if you go to 5th Ave and try to spend $150 per person per day in food and drink you will probably die trying.

The restaurant on site is great but all the little tacquerias and restaurants along or near 5th are great and there is also a big grocery store within walking distance. The beach clubs nearby are a great deal with great food and more fun than an AI resort anyhow.

In terms of customer service these guys rock. I needed to work while there and unfortunately my laptop would not connect to the wireless no matter what i tried. Rob, the head of Operations went out of his way to send someone to the Telcel store to get me a USB mifi which saved the day.

So when it comes down to it if you want to be able to enjoy Playa and not waste hundreds of dollars per day on marginal AI food especially if you leave the resort to dive or do other off property activities, staying here is a decision you cannot go wrong with.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
2 Thank chrisnpg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 April 2012

The "oasis" review by willawirth and "brilliant" review by cooperr007 are exactly the same as what I would have written... This place is perfectly located and is truly an oasis. Very comfortable and well kept - the rooms were spotless and the property was gorgeous and immaculately landscaped. The highlight was the restaurant - all 3 meals per day were outstanding; fresh, delicious, and great portions. We traveled as a couple with 2 toddlers, but I'd recommend this place for honeymoons or friends or solo in addition to families - it is AWESOME!!

Room Tip: VIP (All Inclusive) is definitely worth it!
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JLBanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aventura Mexicana

Property: Aventura Mexicana
Address: 5th Avenue at 24th Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#24 Romantic Hotel in Playa del Carmen
Price range (per night): $108 - $364
Hotel Class:3.5 star — Aventura Mexicana 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Aventura Mexicana - Your oasis of silence & beauty in the heart of Playa Del Carmen We're an American owned, top ranked TripAdvisor hotel & restaurant located just 1/2 block from Playa's popular 5th Avenue and 2 blocks from the beach! We're a friendly boutique hotel with lush, tropical courtyards and waterfalls, 2 swimming pools and 3 sundecks. Guest rooms feature 1 King bed or (2) Queen beds, inroom wi/fi, air conditioning, flat screen TVs, phones, private bathrooms and most rooms have balconies or verandas. Our hotel amenities include our Mayan Bistro (TripAdvisor top ranked casual restaurant / bar), free cooked-to-order breakfast, free wi/fi, free parking, beach club access, discounted gym passes and spa services. Our Guest Services manager is a tour and transportation expert and can answer all your questions about the area! Our Mayan Bistro offers breakfast, lunch, dinner & room service and THE VIP. THE VIP is our all inclusive option with fresh, made to order gourmet food and premium beer, wine and cocktails. Come have a wonderful vacation with us! ... more   less 
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Also Known As:
Aventura Mexicana Hotel
Aventura Mexicana Playa Del Carmen, Riviera Maya, Mexico

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