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ClubHotel Riu Tequila
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Reviews (8,455)
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3,909 - 3,914 of 8,455 reviews
Reviewed 4 June 2012

I have been to this hotel twice now, a fortnight in 2004 and a week in nov 2011. I would live here if i could. The food, drink and entertainment are amazing. The staff do what ever they can to help you. Going back next year and can't wait

  • Stayed: November 2011, travelled as a couple
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5  Thank nicola r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

This was me and my girlfriends first trip to Mexico and our first all inclusive resort experience. We can confidently say that we made the best decision we could have with our choice to stay at Riu Tequila. This resort emphasizes SERVICE SERVICE SERVICE!! From the entertainment staff to the maid to the bartenders, the waiters etc the service was absolutely phenomenal.

The food was always fresh and there were a lot of items to choose from. We wanted the items a little more spicy (considering it is Mexico) but no complains other then that.

The beach was only a short 5-10 minute walk from the hotel. We preferred this as our hotel stayed more exclusive where as the resorts closer to the beach (Yucatan, palace etc) were far more busy and crowded.

At night there were always some entertainment at the stage. The performances were amazing and the interaction with the crowd was also great.

All in all, we are a little worried that our next trip to the Carribean/Mexico may not live up to our experience at Riu Tequila!!

Room Tip: We stayed in room 2013 near the back of the resort. We preferred this location as it was just a few extra minutes from the entertainment and pool noise so it was always quiet when ever we wanted some rest.
  • Stayed: May 2012, travelled as a couple
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9  Thank Puru K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

We arrived and check in was swift, bags left at front of hotel to be delivered to your room, only downside was no real explanation of where our room was, we had emailed hotel 2 weeks before our arrival asking for upper floor near reception we actually got no reply to email and we were ground floor block 7 so no point in emailing but room area was ok. You do have to reserve the al a carte restaurants in the morning but had no problem with this we usually there by 9am and was ok, we went to steak house and to be honest we were not that impressed, service atmosphere good but food not so good steak was tough and chewy... We tried the Asian this was ok but it was self-service buffet would have preferred table service... the main restaurant was buffet service and there was enough variation to cover all tastes. One point they should make clear is what you can and cannot wear in the evening for dinner, my adult son wore a very tidy pair of addidas three quarter length shorts and he was told that they were sport shorts and he had to go and change but once we were in the restaurant there were other men in similar sport shorts who were let in and when we pointed this out to the person who had refused my son entry and she blamed her door staff so one rule for one and another for others!! i think tattoo's covering large parts of exposed bodies that we saw look far worse than sport shorts....
the beach is a short walk from hotel we knew this and this not a problem does you good to walk, beach was lovely always plenty of beds, we did have quite a lot of rain so spent lot of time in restaurants on beach and these were fine..
Rooms were clean housekeeping very good but the doors into rooms are very heavy and every time someone went in or out the doors would slam and at 2 in morn this is not good also corridors have a loud echo so everything you hear is amplified, the cleaners start cleaning outside your room very early and are noisy so not much chance of a lie in!! Another small point would be nice to have kettle and tea coffee in rooms but that just my opinion… we did have very noisy neighbours at one point playing very loud music and partying we phoned reception and this was sorted out fairly quickly. one of the nicest features was the animals that roamed around the resort which gave us an awful lot of amusement
the bar staff were very good fast and friendly
My personal opinion is that this is a 3.5 star hotel and a bit like a upmarket butlins camp with naff entertainment ... everything is adequate but I would not return
One other point nothing to do with the hotel but we went into playa del Carmen with our adult son and as soon as you hit 5th avenue he was approached several times asking if he wanted drugs and I’m talking about hard drugs we found this is very offensive and he was upset by it..

  • Stayed: May 2012, travelled with family
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7  Thank admin37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2012

this is the 2nd time to this hotel and was a bit worried it wouldn't be as good as the first time, we took our son and his girlfriend to show them what a lovely friendly place it is and we weren't disappointed they loved it, the staff even greeted us with welcome back, the pool bar with rossy and her team were as before so funny. as were the americans who bring their own drinkinking cannisters or barrels as we called them and got absolutely smashed round the pool bar that was our daytime entertainment :) We went on a few trips the speed boat was absolutely brilliant so much fun and xel-ha well what can i say beautiful, my son and his girlfriend swam with the dolphins and the only gripe was the fact that when i was taking photo's of my son with the dolphin their photographer kept getting in the way, so my son ended up buying their pics in an album with dvd at a cost of 120 british pounds!!!! the disc from the speed boat was only 30. but they have it now and it's a once in a lifetime thing. My hubby celebrated his 50th whilst we were there and was serenaded by the singers in the steak house and was given a cake. all in all a good time was had by all yet again and as rossy said "see ya next year"

  • Stayed: May 2012, travelled with family
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2  Thank poppie1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2012

This trip was such a pleasure. We enjoyed the room - very clean, towel animals every day, and no complaints about neighbors or the location. It was quiet and close to everything. The only thing we had to walk to was the beach; it took less than five minutes and there was also a shuttle constantly running. The food was great. There was a little bit of something for everyone, even picky eaters. The only thing we can say wasn't stellar was the activities board; it was only in the main lobby, and as we didn't always eat breakfast, we didn't always see what the staff had planned for the day. But they did a good job of walking around the two pools and inviting people to join in on the fun. Also, I hope you don't mind getting up at 7 a.m. to get a reservation for the restaurants (not the buffet). We found that the days we had excursions were the best time to book that since we were already awake. The swim up bar was fantastic; we never waited more than a minute for a drink, even when it was crowded. It was a great location for excursions, everyone was friendly, and I would have no problem booking this resort again.

  • Stayed: May 2012, travelled as a couple
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11  Thank Megan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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