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“Exactly what you would expect”

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ClubHotel Riu Tequila
Ranked #49 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Warsaw
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Exactly what you would expect”
3 of 5 bubbles Reviewed 5 June 2012

We booked this hotel (me, wife and kids of 5 and 7 yrs) when looking for an escape from Polish winter. We wanted an all-inclusive, near Playa del Carmen (where we had been before). In previous years we were in similar hotels run by Iberostar. This was slightly worse than that standard (we went and checked the Iberostar in Playacar which is next door and it indeed seemed a lot nicer). Food was abundant and average. Strange system for booking "specialty restaurants" - on the morning of the same day (so wake early!). Lots of entertainment (including bingo by the pool which was noisy). The rooms are smaller than average with narrower beds (140cm instead of 160) meaning we could all fit in one room but it was a squeeze (really what were they saving with 20cm narrower beds?). Loads of Brits and Canadians with tattoos and beer bellies. Several problems with noisy neighbours. But you can't really blame the crowd for being what it is when a selling point of the hotel is to refill the 1 litre bottles of rum and vodka in the room EVERY 2 DAYS! Before going we agonised quite a bit about whether to choose this Riu or the one right on the beach. Glad we chose this one. Rooms in 2-storey blocks rather than 3 and more space and garden between blocks. The other one really was like Butlins. We all know that these places are "5 star" only in some strange all-inclusive parallel universe, but this one was a bit on the low end of the scale. Fine with really young kids (though other chains are better) but from now on we will be avoiding this crowd and paying for (and choosing!) our food. The Mexican food was surprisingly bad, especially compared to what is available in cheap restaurants in Playa del Carmen and even in the theme parks along the coast (Xplor, for instance, was excellent just proving that it is quite possible with just a little effort). A word on the theme parks. Xel-ha fantastic, Xplor excellent. Xcaret good but annoying in that you have to pay for drinks AFTER you pay the same 90$ a head entrance fee that you pay in the others (all owned by the same company - so why this annoying difference?).
The beach is nice but pretty noisy (tons of water skis, jet boats etc). Annoyingly, you bracelet from the Tequila will not get you served at the beach bar of the more upmarket Riu Palace. Also, there is only one little smelly petrol-powered golf cart for 9 people doing the trip to the beach, so best to walk! As I said - you get what you pay for.....

Stayed February 2012, travelled with family
Helpful?
7 Thank Botherby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,312)
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English first
Monmouth, United Kingdom
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 4 June 2012

I have been to this hotel twice now, a fortnight in 2004 and a week in nov 2011. I would live here if i could. The food, drink and entertainment are amazing. The staff do what ever they can to help you. Going back next year and can't wait

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank nicola r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 June 2012

This was me and my girlfriends first trip to Mexico and our first all inclusive resort experience. We can confidently say that we made the best decision we could have with our choice to stay at Riu Tequila. This resort emphasizes SERVICE SERVICE SERVICE!! From the entertainment staff to the maid to the bartenders, the waiters etc the service was absolutely phenomenal.

The food was always fresh and there were a lot of items to choose from. We wanted the items a little more spicy (considering it is Mexico) but no complains other then that.

The beach was only a short 5-10 minute walk from the hotel. We preferred this as our hotel stayed more exclusive where as the resorts closer to the beach (Yucatan, palace etc) were far more busy and crowded.

At night there were always some entertainment at the stage. The performances were amazing and the interaction with the crowd was also great.

All in all, we are a little worried that our next trip to the Carribean/Mexico may not live up to our experience at Riu Tequila!!

Room Tip: We stayed in room 2013 near the back of the resort. We preferred this location as it was just a few...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Puru K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peterborough england
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 3 June 2012

We arrived and check in was swift, bags left at front of hotel to be delivered to your room, only downside was no real explanation of where our room was, we had emailed hotel 2 weeks before our arrival asking for upper floor near reception we actually got no reply to email and we were ground floor block 7 so no point in emailing but room area was ok. You do have to reserve the al a carte restaurants in the morning but had no problem with this we usually there by 9am and was ok, we went to steak house and to be honest we were not that impressed, service atmosphere good but food not so good steak was tough and chewy... We tried the Asian this was ok but it was self-service buffet would have preferred table service... the main restaurant was buffet service and there was enough variation to cover all tastes. One point they should make clear is what you can and cannot wear in the evening for dinner, my adult son wore a very tidy pair of addidas three quarter length shorts and he was told that they were sport shorts and he had to go and change but once we were in the restaurant there were other men in similar sport shorts who were let in and when we pointed this out to the person who had refused my son entry and she blamed her door staff so one rule for one and another for others!! i think tattoo's covering large parts of exposed bodies that we saw look far worse than sport shorts....
the beach is a short walk from hotel we knew this and this not a problem does you good to walk, beach was lovely always plenty of beds, we did have quite a lot of rain so spent lot of time in restaurants on beach and these were fine..
Rooms were clean housekeeping very good but the doors into rooms are very heavy and every time someone went in or out the doors would slam and at 2 in morn this is not good also corridors have a loud echo so everything you hear is amplified, the cleaners start cleaning outside your room very early and are noisy so not much chance of a lie in!! Another small point would be nice to have kettle and tea coffee in rooms but that just my opinion… we did have very noisy neighbours at one point playing very loud music and partying we phoned reception and this was sorted out fairly quickly. one of the nicest features was the animals that roamed around the resort which gave us an awful lot of amusement
the bar staff were very good fast and friendly
My personal opinion is that this is a 3.5 star hotel and a bit like a upmarket butlins camp with naff entertainment ... everything is adequate but I would not return
One other point nothing to do with the hotel but we went into playa del Carmen with our adult son and as soon as you hit 5th avenue he was approached several times asking if he wanted drugs and I’m talking about hard drugs we found this is very offensive and he was upset by it..

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank admin37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 2 June 2012

this is the 2nd time to this hotel and was a bit worried it wouldn't be as good as the first time, we took our son and his girlfriend to show them what a lovely friendly place it is and we weren't disappointed they loved it, the staff even greeted us with welcome back, the pool bar with rossy and her team were as before so funny. as were the americans who bring their own drinkinking cannisters or barrels as we called them and got absolutely smashed round the pool bar that was our daytime entertainment :) We went on a few trips the speed boat was absolutely brilliant so much fun and xel-ha well what can i say beautiful, my son and his girlfriend swam with the dolphins and the only gripe was the fact that when i was taking photo's of my son with the dolphin their photographer kept getting in the way, so my son ended up buying their pics in an album with dvd at a cost of 120 british pounds!!!! the disc from the speed boat was only 30. but they have it now and it's a once in a lifetime thing. My hubby celebrated his 50th whilst we were there and was serenaded by the singers in the steak house and was given a cake. all in all a good time was had by all yet again and as rossy said "see ya next year"

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank poppie1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Tequila

Property: ClubHotel Riu Tequila
Address: Avenida Xaman-ha | Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
Price range (per night): $224 - $468
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Playa Del Carmen, Riviera Maya, Mexico

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