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Reviewed 22 June 2012

My wife and I recently stayed here for 7 days for our 2 year anniversary and had a lot of fun. The resort grounds and beach are very nice and well maintained. The staff is very pleasant and helpful. The Mayan themed entertainment was wonderful, and this was one of my favorite parts of the resort. The staff was very helpful in scheduling excursions to Chichen Itza and Tullum - a must see for anyone traveling to the Yucatan. The food was just ok, and I was a little disappointed. All in all, this is a great place to travel if you're looking for a fun vacation for a good value. It is important to note that we felt as if we were in a safe location the entire time, and had no issues with safety in any aspect of our trip.

Room Tip: We stayed in the basic room in building 25 and it was nice, quit, and clean.
  • Stayed: June 2012, travelled as a couple
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2  Thank cjb57gw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2012

the sandos caracol has it all, beautifull animals, very friendly staff and great food! The rooms are very clean, modern, with everything in it! The a la carte restaurants are very good, especially the one at the beach. it was our honeymoon and we just want to say thank you sandos caracol for everything and till next year!!!

Room Tip: we had select club junior suitte, very good
  • Stayed: June 2012, travelled as a couple
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3  Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Dear Guest,

I would like to extend warm regards, and at the same time thank you on behalf of our entire Sandos Caracol family, for the time taken to share your positive experiences while on vacation with us.

We are very glad to know that our facilities were to your liking, and that our hardworking staff exceeded your expectations.

Thank you for giving us the honor of serving as your host during the special event that is your honeymoon, we are eager to have you and your husband once again with us celebrating your wedding anniversary.

Kindest Wishes,

Luís B. Ramírez
Gerente General
Sandos Caracol Eco Resort & Spa
Luís Bolívar Ramírez Hernández
Gerente General / General Manager
Sandos Caracol Eco Resort & Spa
director.caracol@sandos.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2012

This is my first and last visit to SC, after several happy vacations we spent in Riu and Iberostar.
After reading hundred reviews we decided to stay in SC, based on good reviews from the families w/little kids.
We are family of 4 -me, my husband and 2 kids 4 and 7-stayed there for 2 weeks from June 3-16 .
Resort is very big and plenty of things to do.
1 week was good-we enjoyed beach, pool, kids club and Aqua park.
2 week -troubles are started- everyone suffered by having stomach problems and going to the restroom each 15 min .and the worst part -my little son got terrible skin infection all over the body, especially his foot and mouth .even before my son was infected we discuss w/other couple which little son had same symptoms and been diagnosed by local doctor as "sun allergy",vs our emergency rm. doctor in NYC who right away stated that is a skin infection.
So, families with little kids, be aware what you can go through.

  • Stayed: June 2012, travelled with family
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7  Thank ilanusik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2012

Been back a few days and now over our jet lag so here's some thoughts on Sandos Caracol.
As others have said the room decor and furnishings are due for an update but ours were spotless and cleaned every day. We are early risers so by putting the "please make up room" sign on the door handle a lot of the time the room was cleaned for our return from breakfast. We did have an mishap where we spotted a leak coming out of a cupboard outside our room one day. Kids upstairs had left a tap on. One call to reception and it was dealt with within ten minutes.
We stayed in block 34 , ground floor, this we felt was ideal for buffets , restaurant and the splash park etc.Go nearer to the cenote and you would get noise from the disco at night.
All pools were cleaned to perfection , even a young guy in the pool during the day scrubbing and wiping down the walls of the pool a couple of times a week.The bar service at the kids pool was excellent. We don't usually eat burgers or such like but on getting our daughter one on the day before we left, i have to say it was cooked to order and of very good standard. In the 24 hour snack bar they are cooked and kept hot not something i would chance.
As others have said animals etc everywhere. There are signs saying please don't feed them but still some do ! A shame as it encouraged the coatis and raccoons to sneak in for leftover food at the snack bar at night.
The service and food choice is superb. We found the med restaurant on the beach to be excellent. Good choice , great steak and perfect views. One thing we did find bizzare was a couple having a "romantic" special dinner on the beach under a specially lit up pallapa whilst young kids were running around and doing as kids do staring at the couple. Not my idea of romance but hey each to thier own. All buffets have an enormous range of food and very freshly prepared. We preferred the Laguna for brakfast as it was cooler, less busy and had a great waiter in Jose. He looked after us very well and was a genuine nice young lad. We only had one bad meal and that was at the steak restaurant, el gaucho ?, poor service and poor steak . The Brazillian is good but we were over faced after the second or third choice of meat , great setting also. The Chinese was ok and our friends loved it but we eat chinese a good few times a month and unfortunately we found it average.
The resort is looked after to a very good degree and the grounds are immaculate. I made a point of taking cold drinks out of the fridge/mini bar for the gardeners everytime they were anywhere near our room. They were grateful for some cold refreshment in what was a very hot fortnight we were there.
The Xcallacco shows are well run and really interesting. Quite spectacular in parts. Get mozzed up though as miss one area and you will get bit ! Mozzie repellent available everywhere , make sure you use it is all i can say. It's a trade off in my opinion, jungle setting but jungle problems, ie a lot of mozzies in some parts of the resort. Don't let this put you off though as these shows are really interesting and well presented. One in a arena of sorts even had food and drink served before during and after the show ! The kids loved the pre show pinata games.
A couple of minor downsides but nothing too bad.
You will get pounced on for a welcome breakfast but we simply said sorry we are too tired after a long flight to discuss this and we didn't get bothered again.
The other minor downside is no kettle for an early morning drink in the room. We even tried to buy one in Walmart in PDC but they only had coffee percolators. Not good for tea drinking brits.
The resort is a very long way from the highway so it's taxi only for transport out to anywhere. Other resorts we have been to we have enjoyed using collectivos to get around. Easier to spot something , get off and get the next one along.
The on site shop is expensive for goods as is the market that sets up once a week on a Wednesday. We found Mercardo 28 in Cancun the best place. You could bargain well there. We also went to the artisan market at Puerto Morelos. This was good but limited in choice. Worth supporting as the people there had workshops out back and did produce some of the goods theirselves. It's a nice relaxed little village.
For our trips we used Filiberto Pech Hu, a local cab driver with a nine seater clean modern car. His email fphtaxiplya@hotmail.com , his moble/ cell number is (044) 984 131 12313. Will take you on tours or simply deliver you where you want to go and either wait or return for you. Tell him you heard about him from Vinny from Manchester. A nice guy , not pushy and looked after us well.
Previously a fan of GBP but Sandos Caracol will take some beating. Enjoy your hols and i hope this review has been useful.

Room Tip: Away from the cenote but near the splash park was good for most things. Block 34.
  • Stayed: June 2012, travelled with family
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1  Thank Mancunia_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2012

Dear Guest,

On behalf of Sandos Caracol Eco Resort & Spa, I would like to send my warm regards and thank you, for taking the time to post this kind review about our hotel.

I am very glad to know that you and your family had a great time during your stay.
We are very glad to know that our facilities were to your liking, and that our hardworking staff exceeded your expectations. Your regards will be extended to Jose.

Like you did mention, our animals are an important part of our ecological facilities, and indeed many guests do ignore our multiple signals against their feeding, this encourages the animals to roam around the snack areas.

Rest assured that all your positive criticism will be taken into account for the further improvement of our hotel and its services. By the time you return you will find many changes that will surely enhance your vacation experience.

We look forward to having you and your family with us during your next visit.

Kindest Wishes,

Luís B. Ramírez
Gerente General
Sandos Caracol Eco Resort & Spa
Luís Bolívar Ramírez Hernández
Gerente General / General Manager
Sandos Caracol Eco Resort & Spa
director.caracol@sandos.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2012

Just recently arrived back from sandos Caracol. My family stayed for 10 days. We had an amazing time, so many things happening, animals everywhere. Mayan celebrations which is a must see. And the kids club was just great.
There are plenty of things to do during the day, the entertainment staff really make the day fun and let you know about the things that are happening. Having to travel with teenagers this was perfect for us and felt completely comfortable letting them wonder off and have fun.
The nightly shows are awesome. We saw pretty much every show and considering we travel quite often around the caribbean, it was nice to see some different types of shows. Our favorite was definitely the ROCK show, my goodness that girl from the uk can sing! It was a lot of fun to sing along to.
We went to playa del Carmen a couple of times too, not far from the hotel and a good fun day out going up 5th avenue, a little expensive but worth the visit.
Overall we had a great time. And would definitely consider going back !

  • Stayed: June 2012
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3  Thank TWorthington15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2012

Dear Guest,

I sincerely thank you on behalf of Sandos Caracol Eco Resort & Spa for taking the time to share with us and the trip advisor community your positive experiences in regards to your recent stay in our hotel.

It brings me great pleasure to know that we managed to exceed you and your family’s expectations. Thank you for highlighting our wonderful animation staff, they recently added the Rock This Way show, and it has definitely been a great success. I will forward your kind comments to our animation team, I am sure they will be very happy to know how much you appreciated their work.

We hope to have the honor of having you and your family again with us in the near future.

Warm Regards,

Luís B. Ramírez
Gerente General
Sandos Caracol Eco Resort & Spa
Luís Bolívar Ramírez Hernández
Gerente General / General Manager
Sandos Caracol Eco Resort & Spa
director.caracol@sandos.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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