We spent 5 nights in June at Sandos and had a great time. As with most resorts there were great things and not so great things. My family has a house near Playa and I have been to several resorts in the area. We chose this resort for the children's amenities.
Royal Elite Oceanfront Superior room: Beautiful, clean new rooms in building 1. Negative was the entire area behind this building is under construction but you really cant hear it very much. Our patio opened out towards the pool and the location was great. Building 1 is near the kids side of the pool which is shallow. It is far enough away from the area where they do the activities that the noise didnt bother us. We had two adjoining rooms. One room had a king bed, living room with couch, 2 bathrooms with double sinks and walk in showers. Huge TV, closet, minibars and bottled water. Watch out only Pepsi products which we hate. Beer is great XX is our favorite. They say the room comes with liqour bottles, never brought it but we took some off a cart. These rooms were seriously georgous and I would definately choose this again, the location cannot be beat. A lot of other rooms seemed old and very far away. If you upgrade to Royal Elite you also get access to the adult only area which we never went to and the adult only beach club. We went to the adult beach area a lot. It was clean and quite and the beach beds were great and always able to find one. A waitress brought drinks and the bar had higher end labels. BUT the catch 22 is that you cannot bring kids here. So we took them to the kids club. Kids club was great, kids loved it but they didnt tell us that the beeper they give you doesnt work on the beach. We obviously went steraight to the adults only beach as soon as we dropped them at club. On our 2nd day we returned to find our 2 year old hysterical. They had been trying to page us but couldnt becuase we were at the beach. Our son refused to go back after that so we couldnt use the adult only amenities that we paid more to get. When I pointed this out they said I could come back every 30 minutes to check (10 min walk each way!). This seriusly needs to be fixed and they MUST tell people the pagers don't work at the beach.
Kids club- kids loved it until my son got upset and they couldn't reach us. Negative is that it is all inside, no kids pool. If your child is 5 or more, you can sign up for them to leave kids club on trips. You must arrive 1 hour before the scheduled activity. They take them on nature walk, to waterpark, scavenger hunt on beach etc. No food or snacks in club so you have to pick them up to eat. Hours for 2-4 yr are 10-1 and 3-6. Overall it was ok. I have been to other hotels where they feed them and have a kids pool and movies at night which my daughter loved. They do have a kids play one night but it isnt until 8:30 and my kids go to sleep around that time.
Beach- By far the most negative part of this resort. If I had not just spent 10 days at a beautiful beach at another location I would have been very upset. We didnt go in the water at all. I have been coming to this area for 15 years and this is the worst beach I have been to. The sand is white but it is a different texture than other sand in the area. There are plenty of beach chairs because NOBODY is on the beach except in the adult only section, everyone just stays at the pool. It is not just a little rocky, the bottom is 1/3 rock. The sandbags keep the seaweed in and the water is cloudy and dirty. It does not have the beautiful clear, blue look of other beaches in the area. From my experience the beaches south of Playa are better. Playacar and Tulum have great beaches. This would probably keep me from coming back again becuase for me this is a huge part of the trip.
Pools were Ok, seemed over crowded and a little murky, not as big as other pools at resorts this side. kids loved the waterpark. It was reallyh nice and clean and perfect for my 2-5 year old.
Food- buffets were ok. usually breakfast is my fav at resorts but here it was not. Except for the fresh crepes and one day they had a huge vat of hot nutella. A la carte restaurants were best I've had, especially the asian restauant, it was really great. They were all very beautiful and either AC or open air with ocean view. Kids menus at all. Anoher perk of RE is as many a la carte reservations as you want.
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- Also Known As:
- Caracol Beach
- Sandos Caracol Eco Hotel
- Sandos Caracol Beach Resort Spa
- Sandos Select Club
- Sandos Caracol Mexico
- Hotel Sandos Caracol Eco
- Caracol Village Hotel Playa Del Carmen
- Sandos Caracol Beach & Spa Mayan Riviera
- Sandos Caracol Resort
- Sandos Caracol Riviera Maya