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Reviews (10,237)
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7,839
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Reviewed 6 April 2018

We decided to go with the swim up royal service. The room was perfect with a rain fall shower, huge California king, fully stocked mini bar and then some. our butler would get us ice daily, refill mini bar with water and vodka, make dinner reservations, reserve our sun bed and fill our Jacuzzi ever night after our all day excursions. We used the well stocked gym every day then off to 4 options for breakfast.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Ron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

We had a wonderful time at Paradisus LaPerla. The Royal service was worth the price just for the secluded pool and restaurant next door!!!!! Everyone we encountered was friendly and went out of their way for us. The food and drinks were amazing for an all exclusive destination!

Stayed: February 2018, travelled as a couple
1  Thank Sheila F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

We Stayed at the Paradisus in January 2018, the hotel was beautiful, clean and the food was good. The staff couldn't have been friendlier. As we were on a family vacation we made use of the Nanny service through the hotel and our Nanny for the evening was Fernanda, (she works at the hotel as a concierge as well) she was wonderful, professional and the kids loved her. Throughout the rest of our stay she would come find us and give little gifts to the kids and upon leaving she gave me a little gift as well. She defiantly made us feel very special and was an added highlight to our trip.

Room Tip: Worth paying a little extra to get the room with a suite if traveling with kids. Swim up rooms would have been worth it as well
  • Stayed: January 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank vtatlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Beautifully planned, well maintained resort. Excellent service from every single person we dealt with. The only reason I didn’t give it five stars is the beach. Though decent and not a deal breaker, it’s pretty narrow and in April covered in sea grass. The staff does clear it every so often. The royal service is absolutely worth the money. The restaurants are all good, some are excellent. My favorites were fuego and bana. Hector was our server and host at fuego and he was everything you would hope for. Knowledgeable, pleasant and attentive. The food, Latin fusion seafood driven offering, was perfection! We love seafood. Bana was excellent as well. Unfortunately I forgot to get the server’s name. YHI spa is a must if you need additional relaxation. Got two deep tissue massages with Daniel and they were exactly what a deep tissue massage should be. Least but not last, Hilberto, our guide(butler sounds weird) was super helpful. Did everything for us. We will definitely be back here again! Muchas Gracias Paradisus La Perla!!!

Stayed: April 2018, travelled as a couple
1  Thank Danijela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

I gave average review as we went thinking this was adults only and no spring breakers. It was connected with family side and most everything was geared to family entertainment and lots of spring breakers on adults side. Nicer side was the family side but with the loud kids. Great place to take your kids. Beach area and ocean was dirty and smelly. The service staff were all excellent.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank waltermoe605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QD_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this reviewResponded 4 April 2018

Dear waltermoe605,

We appreciate your valuable review.

While it is true that both resorts are connected to our Zocalo, adults only and family facilities are visibly delimited, and we offer a great variety of activities and shows in each resort. However, we will reinforce the information our guests receive about our entertainment offer so they do not feel there is lack of activities during their stay with us.

We are also doubling our daily cleanups on our beach areas to always offer a clean an pristine experience to our visitors.

Thank you again for sharing your impressions.

Guest Experience
La Perla
Paradisus Playa del Carmen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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