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“Great time, perfect vacation!” 4 of 5 bubbles
Review of Viva Wyndham Maya

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Viva Wyndham Maya
Ranked #83 of 212 Hotels in Playa del Carmen
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great time, perfect vacation!”
4 of 5 bubbles Reviewed 26 February 2012

Just returned from 6 night stay. Check in was quick. We were early, check in not until 3 but we were able to leave luggage and change and take advantage of the facilities and lunch. Room was in perfect location 1209-near beach, snack bar and pool, bed/pillows comfortable. Grounds are beautiful-not too big and not too small. Service great, drinks good, food good. Make ala carte reservaitons ASAP. You can use the Azteca facilities &restuarants also. Mediteranean great! Service great. Shows spectacular every night. There is a trapeze for lessons and use, catamarans with a person to take it out with you if you do not feel comfortable doing it yourself. Location perfect-a cheap cab ride to town. Beach pretty. Plenty of chairs and umbrella/cabanas.

Room Tip: 1209 and1215 were great. Facing away from pool and view not great but quiet at night and easy access...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vicki012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear Customer,



Thank you for rating us on Trip Advisor.



We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieve our constant goal in your recent visit at our property.



Please do not forget that we will be pleased to welcome you back at Viva Wyndham Maya.



Best regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (590)
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Winnipeg, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

We travelled with Sunwing and had a rough start....were told to arrive at the airport for 3:30 (some people were told 3:00) and the staff did not arrive until 4:30.....then the plane was delayed for an hour and twenty minutes. The flight home was delayed an hour...and we heard people who arrived mid week were also delayed an hour...so the question is are they always delayed an hour? And why do we have to stand in a lone at the airport when there isd no staff there????
We were at this hotel for a week. We arrived at 2:20 am tired and ready to relax. The first contact I had was with the front desk clerk who straight out lied to me when I asked if your room looked out at the pool or the beach and he said yes. When you read my review you will see how bald faced that lie was.
The hotel- As you leave the lobby and walk into the resort you walk into a large plaza type of area with lots of chairs, couches and seating areas. It is a lovely gathering space throughout the day and evening. The grounds are “natural” looking…not really manicured lawns, rather paths through “jungle” type of areas. There are some really pretty and interesting areas and parts of the paths are covered with canopies. This is the area where the restaurants are. When you walk through these paths you reach the pool/beach area. Down the sides of this area are the buildings with the rooms with one exception…building 3000.
Rooms- We were in building 3000. It is the furthest from the beach/pool area. It is beside the Children’s Centre, the Gym, hotel management offices and has a tennis court on the roof. It is very close to the front street. It does not feel like it is a part of the actual resort. Next to this building is a small pool with a bar that is for adults only. It is called the “quiet” pool. We did not use this area so I cannot comment on what it was like.
This building has been renovated and the rooms are very nice….large with a small couch, a little table and chair. There is a lot of storage for your things. The washroom is large, had a Jacuzzi type of tub, a separate shower and the toilet is in a separate space with a door. The balcony was no larger than two feet wide and the two chairs on it were unusable…they fit pretty much exactly on the balcony with no room for legs. There is a mini fridge in the room but it is empty, no water or drinks provided. When you arrive there is a small (600 ml) bottle of water in the room and that is the only one provided. However, every bar has water available and you can refill the bottle from there, or take a reusable water bottle with you to refill daily.
Safety deposit box- available in the room…$2 a day charge.
We did see rooms that were close to the beach and they were very much smaller with no storage, a tiny washroom, and were very “dated”. They had ¾ beds in them and we were told that those rooms do not have larger beds unless they are ocean front for “honeymooners”.
Advantages of building 3000- quiet at night, better room amenities
Disadvantages- felt like you were not a part of the resort…actually have to walk back out of the lobby, out to the driveway of the hotel to get to the building…you are actually walking away from the resort meeting plaza, restaurants, beach and pool to this building, it is quite far from the beach, pool area and if you like to sit on your balcony in the am and evening looking at the water (as I do!) this is not the building for you!
Food- one buffet that served breakfast, lunch, and dinner. The food was good but there was not much difference between lunch and dinner offerings. There are 4 a la carte restaurants and we went to three of them. They were excellent! All of the meals were delicious. Between the 3 restaurants and a dinner out in Playa Del Carmen we had no problems with going to the buffet for 3 of the 7 nights for dinner. We always found lots to eat. There is also a snack bar down by the beach that served breakfast and lunch…seemed to have a lot of the buffet food as well as hamburgers, hot dogs etc. Lots of people ate there but we didn’t so cannot comment on how that was.
Service- Staff was efficient, attentive, friendly and hard working. The hotel and the grounds were spotless and constantly being cleaned. We had a couple of issues with our room that needed to be attended to and they were fixed as soon as I informed the front desk. The men at the bar by the beach were excellent. They were very aware of who was waiting to order a drink and if someone stepped in would emphatically tell them to wait their turn or get in line.
Beach- Beautiful soft sand, lots of beach to walk…a walk down to Sr Frog’s in Playa Del Carmen was about 30-35 minutes. We had several days of heavy seaweed coming into the shoreline. The water was VERY dirty and large piles of seaweed lined the shoreline those days but then it cleared up and was lovely again. The beach was being cleaned constantly and men were trying to clear away the seaweed but it was an impossible task for those days. There were plenty of beach chairs available and palapas to sit under.
Entertainment- Typical lip synching performances. I did appreciate that the shows like “perfect couple” were all done in the afternoon poolside and the evening shows were not “audience participation” types of things. There seemed to be a lot of activities going on throughout the day and if you were inclined to you could be well occupied during the day.
WiFi- There are 3 ‘hot spots’ in the resort….in the plaza area, by the bar at the beach, by building 3000. The wifi was terrible and extremely frustrating. The connection was difficult to get and harder to maintain. We found it simpler to pay the 25 pesos for 30 minutes and use the computers in the hotel. There were 4 computers in a small room that you could access.
Overall it was a nice resort and we enjoyed our stay there.

Room Tip: building 3000 is NOT close to the beach
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank beachbum55_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear Customer,



It is a pleasure to read positive feedback as yours. The Viva Wyndham Maya team works every day to provide an excellent service. We appreciate your comments about our staff and service.



Thank you for recommending Viva Wyndham Maya. Please do not forget that we will be pleased to welcome you back at any time.



Kind regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

We stayed at the Viva Wyndham Maya the first week in Feb. There were 5 of us. 2 couples and one single. When I booked the trip I requested our single friend be accomodated next door to my husband and I. Strange but they put the other couple next to us and our single friend was put in another building. She ended up being quite happy with that as she had a bathtub in her room and a fridge. Just as well cos they didnt seem very pleased at the mention of a room change. I was very dissapointed to find no fridge in our room. I really missed having a cold beer while i was getting ready for dinner or just vegging on our deck. We bought bottled water at the vending machine or filled our travel mugs at the bar. No big deal. Take your own facecloths! I didnt like having to use the hand towels when we were lucky enough to get them. Not a real problem as I pulled the towel animal apart on the days we were not restocked. No problem with towels tho. The rooms are very clean and the beds are fine. Firm but we all had some good sleeps.
The beach is wonderful! All 5 of us went parasailing for the first time. It was awesome! I highly recommend it. $40.00 apiece. Always managed to find chairs at the beach whenever we wanted some ocean time.
We spent lots of time at the quiet adult pool. Loved it. The bartender was awesome! And we met some nice people from Minnesota.
Speaking of people. I am absolutely astounded at the rudeness of some of the guests! I am so glad to be canadian! One bartender actually asked my friend and I if we were canadian. When we asked him how he knew he said "you are happy and you smile a lot". It must be terrible to have to serve the rude people that we encountered. I hate to stereotype the Europeans but they were sooooo rude. Several times while waiting in line we were butted in on. Even when we were at the front of the line ready to order! Never once did I receive a smile back. I made it a mission for a couple days to see if any of them would return a smile. NOT ONCE!! Even when a lady and i were side by side in the pool and our eyes met I smiled and she looked away with what I think might have been a grudging smile.....maybe. No wonder Canadians have such a frienly reputation :) That is not the fault of the resort tho. Just thought I would mention it to any canadians that might go there.
Had a wonderful meal at the mexican restaurant! Wish we had booked twice there. The mediterranean was awesome! Had the best salmon ever. We also went to the Italian at the Aztec. 5 thumbs down. We were all dissapointed. The pasta was good tho. Our buffet was fine. On par for a 3 or 4 star. All of us always found something good to eat. Great omelettes. I even felt compelled to tip the girl. She seemed quite pleased.
All in all it was a great vacation. The staff was wonderful. Don't let some of these reviews deter you from going there. It was a great vacation. The other couple we were with will return. We probably won't only because I like to try a different place each year.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Denice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear Customer,



We really appreciate your review published on Trip Advisor.



We are grateful for your remarks and especially we are happy to know that you had a great vacation at our Resort.



Thank you for recommending Viva Wyndham Maya. Please do not forget that we will be pleased to welcome you back at anytime.



Best regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

Just returned from Viva. As in years past, Viva does somethings very well. First, a magnificent beach. There were plenty of lounge chairs & this year, something new - lounge security. In past years, people were out at 6 am reserving numerous chairs. Not so this year - the security gave 10 minutes & then took away the towels, hats, bag etc. If you want a chair that eary you better be prepared to stay put. This really proved to be a great improvement. Yu could get up & go to breakfast & return to the beach at 8:30 or so and there would be lounges available. After 9 ish the lounge security was done.
The specialty restaurants were all delicious. A new one - Viva Cafe was excellent, even a bit upscale. We tried two at Azteca & 3 at Maya and they were all very good.
The rooms ared definitely a bit tired. There also is a pervasive musty smell throughout all 3 of hotels. That said however, they are scrupulously CLEAN. Every day the staff works very hard to make sure everything is perfect. The two hotels up front near the beach are older but have LOCATION in their favor. The newer hotel on the back of the property is lovely & quieter. There is also a adult only pool back there. Another positive are the beautiful grounds. Maya is a smaller property making it easy to walk everywhere & the property is fantastically maintained. A BIG plus is the closeness to town - an easy 1/2 hour walk or 10 minute (70 pesos) cab ride. If you don't want to go into town, directly across the street is a great little shopping plaza. There's even a Starbuck's there. The buffet is ok. I have never really found a buffet that was extraordinary. There is always something to eat. People line up for pasta bar & the omlet stations.

Now, the things they do wrong. The wines are beyond horrible. There are tons of fruity drinks & liquor & beer that seem to make people happy, but the wine is simply terrible. Shame on Viva for not upgrading it. Next, there is some spread they try to pass off as butter. I actually saw people bring their own tubs of Land o Lakes from the store. There are no pepper shakers on the tables. So either bring your own pepper or be prepared to summon a waiter to bring a grinder.

Overall, I find it a great little place to stay. Tip the staff - a dollar or two here & there can enhance your stay & their lives.

Room Tip: Rooms in the front hotels are noisy but right at the beach. Back hotel quiet & newer, but a bit...
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Norbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear Customer,



Thank you for giving us the opportunity to serve you and your family at Viva Wyndham Resorts once again.



Nothing can be more gratifying than our clients' satisfaction and we are really glad to read than we fulfilled your expectations.



Also we appreciate the observations about our service and of course we will consider them to get better.



We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham Maya.



Kind regards,

General Manager

Viva Wyndham Azteca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
crambury, nj
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

My wife and I returned to Viva Wyndham Maya in mid-February after two years. It is still a fun family resort with caring service, good food, and as fine a beach as can be found south of Cancun. We had a wonderful time and recommend it without hesitation.

To those who have previously been there, however, there are recent changes which may influence your return. For one thing, the physical facilities have deteriorated: It took us three changes of rooms before we found one that was not musty and damp. And even there, in the newest building, tiles were missing in the bathroom and a hanging blind that separated the bathroom from the bedroom was broken and would not come down. Everyday for a week we told them about it but it was never fixed. A second problem, which may be related to the first, is that the corporate management has committed itself to expanding the Vacation Club aspect of the resort, which bestows VIP status on returning club members, offering all sort of perks, including an exclusive area of the beach (which packs the rest of us into a smaller space), the buffet dining hall (where their area gets tablecloths instead of place mats), etc. A manager at the hotel told me that their main emphasis is now on expanding this area of their clientel at the expense of the regular non-VIP vacationer. And so the non-VIP-er now has to pay for use of the room safe; bottled water is no longer supplied daily; only three meals are allowed per week in the theme restaurants, etc. New construction will be for VIP people exclusively.

Something else to consider, is that the non-English speaking clientel has greatly expanded. There were always many Italians (not surprising as the company is Italian), which added a sophisticated European air to the place. Today most of the guests are European and French Canadian: French, German, Swiss, Belgian, etc. The result is that you don't meet many people from 'back home'. This definitely changes the social dynamics.

We still like the place, but there are many to choose from in this price range.

Room Tip: The best rooms are in the building farthest from the ocean by the adult pool.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ilmagnific0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 5 June 2012
Dear Customer,



Thank you for choosing Viva Wyndham Maya to spend your recent vacation.



We appreciate your positive review about our services and we are very happy to know that you and your friend loved Viva Wyndham Maya. It encourages us to continue working hard to offer an excellent service.



Also we will consider your valuable observations in order to improve.



Please do not forget that we will be pleased to welcome you back at Viva Wyndham Maya.



Kind regards,

General Manager

Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viva Wyndham Maya

Property: Viva Wyndham Maya
Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#52 Spa Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Price range (per night): $230 - $466
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Playa Del Carmen, Riviera Maya, Mexico

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