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“Nice enough, but not that kid friendly!”
Review of Gran Porto Resort

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Gran Porto Resort
Ranked #31 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Langley City, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice enough, but not that kid friendly!”
Reviewed 9 April 2012

Our trip was March 30 - April 6 with 2 adults and two young childrent (2 and 5)

Upon check in, we were told our junior ste was not available and we'd get an ocean front upgrade for one night. The room was great and near the end of the strip of rooms, so fairly quiet. We didn't want to move but were forced to as someone else needed the room ( we offered to pay more, but no go). After a whole lot of drama with the new room not being ready and our key no longer working to the old room to get our stuff out of the safe and a whole lot of complaint, we were comped two 25 min massages, which made us happy. The new room was on the third floor by the elevator, street side and was so quiet. Only downfall to these rooms were that there were no tubs to bathe our young ones in.

Pool is tiny and no chairs available after about 7 am or earlier. On our last day we set our alarm for 6 am to save 4 loungers and when we went an hour later, someone had stolen them!! After an outburst from my husband and the pool boy confirming they indeed were ours, we got them back! How absurd that the chairs have to be saved that early and lots are even left empty half the day!

Restaurants - only one buffet, two al a cartes, a 24 hr snack bar and the grill at the beach. The buffet for breakfast is great, lunch and dinner does not offer kids choices, but if you asked for nuggets or something, they would bring it, but you'd end up waiting a long time sometimes. The beach grill was pretty good for lunch, but dispose of your uneaten food or you'd get dive bombed by birds!!!! The lunch time buffet is the only time ice cream was offered; nothing for dinner dessert. The 24 hr was not really worth it for decent food... snacks is really all you get.. but is good for drinks, etc.

The beach has tons of chairs for sun tanning, but is awful for swimming - the sandbags are ugly and beach is covered in seaweed and is rocky.

The kids club would only take our 5 yr old but not our 2 year old, which was pointless, so we didn't use it.

We celebrated our 1st wedding anniversary and on our special day we were pleasantly surprised by chocolate covered strawberries and champagne to our room in the morning; then cake and champage later that day. They set us up on the garden outside the restaurant for a romantic dinner (which I might add, other guests were ignorant too as they would walk out a non exit door and let their kids run circles around our dinner table!!). Rebeka at the Albatros is just wonderful. In fact, all the staff were wonderful and I cannot say enough about them!

Overall, the hotel was nice, the food was decent; but as the beach was not worthy of swimming in and the entire resort was NOT that kid friendly (I forgot to mention that there was at least two huge groups of about 14 kids averaging 16 - 17 years old drunk everyday), we'd not stay here again.

Room Tip: Choose street side and junior suites!!
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  • Stayed March 2012, travelled with family
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Helpful?
1 Thank fgandme2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Corner Brook, Canada
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 April 2012

Service was awsome pasta, steak and rusoto excellent

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Thank Randy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corner Brook, Canada
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 April 2012

Most reviews are pretty accurate. Here is what you need to know. If you are like us and don't like to be stuck on a resort all the time this is the spot. We walked to 5th Av. at least once a day and walked to Walmart. It provided a nice break and great entertainment for free, just seeing the sights. Yes there are nicer hotels but the GP is more than adequate. One very strong recommendation. Upgrade to the Junior Suite if you are in a standard room. We stayed in a standard last year and returned this year because of the location and staff. We had a junior suite and it was like staying in a different hotel. The food is very good. Lunch could have more options, but if you usually just grab a bite for lunch at home you will be more than satisfied. The staff sets the GP apart. You can't pass a staff member without getting a smile or friendly greeting. We went across to the Royal even though we weren't allowed and no doubt it is a 5 star, but we found it did not have the atmosphere of the GP. It was much more formal which is what you would expect from a 5 star. It is certainly a much nicer resort but also much more expensive. No resort is perfect but if you have a lot of complaints about the GP you are just too fussy (unless you get the standard room). We spoke to other people who were staying at different resorts and they spent as much as $200.00 on taxis going back and forth to 5th Av. Dave at beach bar is awsome as are all servers Mari, Alex, Jesus, Theresa. Too many people serverd us at the restaurants to remember their names and by the time we got there reading name tags wasn't at the top of our list or capabilities. It is unbelieveable the hours and how hard these people work and they always have a smile on their face. Been to Mexico 7 times, Cuba twice, Dominican Republic twice. GP ranks as one of the best mainly because of location and service. It is only second resort that we have been to twice. GP you can't go wrong.

Room Tip: Ground floor was convenient. Never had to put on shirt or shoes to go to the beach as we didn't...
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  • Stayed March 2012, travelled with friends
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Helpful?
2 Thank Randy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Bern, North Carolina
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 April 2012

For perspective, I'm a global transport pilot, 20+ years prior military svc (taking me to every clime & place), a happily married, father of a 'hoard' of kids, and a smack-dab "middle class" American family. That said, we headed off to this place for another relative's wedding/family gathering. BLUF: For the price/value, this place met or exceded our expectations in every way. Having traveled the world, both at sea and aloft, I naturally kept my expectations in check for this trip. The place turned out to be simply a blast for the entire family. Outside the resort itself, and having some experience haggling tours, I even got a cabbie to haul us out to the Mayan ruins for a fraction of the cost of the scheduled tour (and got it all done in a fraction of the time, thanks to the WILD cab ride... vis a vis Philippines, Thailand, etc). Room was decently appointed with an AC that could easily tame the heat of Cancun, the food was great at the on-site restaurants, pool-side service was wonderful all day long, drinks were good enough, and for the daring, the nightlife down the street, again, had the vibe of the haunts of Manila, Pattya, etc. Kids left kicking and screaming, and mama wants to come back with the in-laws. And, most of all, happy the whiner reviewers of this place will be traveling elsewhere next time!!

Room Tip: Don't sweat the room... you're only there to sleep!
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  • Stayed September 2011, travelled with family
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Helpful?
7 Thank CarlSalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belleville,MI, USA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2012

We stayed at the Gran Porto the last week of March. We had requested a upper level room, beach view, but were told at check-in none were available. They said something could open up the next day if we wished to switch. Our room was 109 which faced the street, not much of a view, but after we settled in and thought we don't spend much time in the room anyway, we didn't feel like moving. And contrary to what you may think, being streetside, the room was QUIET! We talked to other people who were beachside and they complained of the noise from people being on the beach at all hours. We had a junior suite and it was nice. The hotel is immaculately clean and the staff, waiters,waitresses are great. At the ala cartes and the buffet, I always found something that earned a "this is really good!" comment. The pool was smaller than it appeared in the photos and it is tough to get a lounger. I went out at 8:00am and none were available. A 6:30 am visit, there were maybe a half dozen. One morning I just happened to awake at 4:15, so I took our towels to the pool and there were already some chairs covered. We didn't mind to much since we preferred the beach for people watching and the breeze, and there are more than enough beach chairs, but you shouldn't have to get up that early for a pool chair. We saw chairs sitting empty for hours. We have been at resorts were the staff would pick up towels from chairs that were not being used to free them up for guests and the Gran should look into that.
The beach has the sandbags as every one says, not aesthetically pleasing, but not that bad, just step over them.
Went on a fishing trip with one of the boats that are just right of the resort. Great time, four big amber jacks and a mahi-mahi. Ask for Jorge. Tell him Phil sent you.
So, we had a good time. The hotel has a great location for walking into town for shopping and nightlife. But to be honest, we would not return. We would rather not be in town and though I said the sandbags were not a problem, would rather stay somewhere were they weren't.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
2 Thank jabber328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price range (per night): $238 - $583
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Playa Del Carmen, Riviera Maya, Mexico

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