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Reviewed 17 March 2018

We just got back from Mahekal beach resort and we very much enjoyed our stay. The staff is super friendly and helpful, everything is well organized, the grounds are beautifully kept, lush gardens, hammocks everywhere, quiet vibe, good food, good pools, good drinks...everything was GREAT :) There is a really good atmosphere at this hotel. We didn't spend a lot of time at the beach ( it's become quite small and there are days where seaweed invades the sand) but the infiniti pool kept us very happy. Great location for restaurants and shops too.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank anna b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahekalPlaya, Social Media & Marketing Manager at Mahekal Beach Resort, responded to this reviewResponded 9 August 2018

Dear Anna,

We are very happy to know that you enjoyed your stay. Your review, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are glad to welcome you again to the Mahekal Beach Resort and to convince you of our ever improving commitment to excellent service.

Best regards,

Itze Pérez
Social Media & Marketing Manager
Mahekal Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

Mahekal is a beautiful tropical location. The palapa grass roof hut rooms were a refreshing change from a traditional hotel type resort. The attention to details, cleanliness and customer service throughout the entire Resort shine to a 5 star experience. The restaurants on site were great, ask Emanuelle at Fuego to make a flaming Mayan coffee! The beaches are nice, a lot of seaweed but the staff removed it daily. The resort has visible security at the beaches for guest safety with many people walking the beaches. We were there during the US State Dept advisory, but never felt unsafe, as playa is full of many international tourists. It was an easy 3 block walk into 5th Avenita.
We look forward to returning to this beautiful paradise.

Stayed: March 2018, travelled with family
1  Thank JNeale7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahekalPlaya, Social Media & Marketing Manager at Mahekal Beach Resort, responded to this reviewResponded 10 August 2018

Dear Carrie,

It is really nice to read your experience in your hotel and all the description you share with your review. We also specially appreciate your recognition to all our staff mentioned that made your stay enjoyable, it is a really nice detail from you to remember their names.
Thank you for your recommendations and we will be looking forward to see you back again. Please do not hesitate to contact us to help you plan your next visit.

Best regards

Itze Pérez
Social Media & Marketing Manager
Mahekal Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

Enrique, Alberto, Fidel, Sergio, and Santiago all made us feel like returning family, on this our fifth visit to the resort. Things have changed a little (erosion is encroaching on the beach and be sure to book a room away from Mamita's bass beat) but most of it for the better (the new towel policy makes a lot of sense, and the Revive spa is simply something else). I had my first visit to this Mayan themed spa building and was so impressed with the care shown to us by Selena and the others, who provide excellent massages, followed by a cup of tea in the meditative lounge area, and moments of serenity in the otherworldly jacuzzi. The gym remains clean and well equipped, and the pools and hot tubs are well kept and always seem to be the perfect temperature. Fuego continues to be our favorite restaurant in all of Playa. This go around, the media coverage of so-called "trouble in Playa" was completely irrelevant to us and our hosts, everyone we saw was having a ball and feeling safe. Looking forward to another stay there down the road.

Room Tip: Book a room away from neighboring club Mamita's as their bass beat goes all day and night on the weekends especially.
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Colin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahekalPlaya, Social Media & Marketing Manager at Mahekal Beach Resort, responded to this reviewResponded 10 August 2018

Dear Colin,

Thanks a lot for your visit and your review. We are glad that you have enjoyed your time during your stay and is very nice to know the name of the staff that provide you an outstanding service. We appreciate your recommendations and it will be great to welcome you back again.

Best regards

Itze Pérez
Social Media & Marketing Manager
Mahekal Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

We particularly enjoyed the staff that worked at this resort. At Las Olas every morning, Rogelio catered to our every need with a beautiful smile and warm welcome. What a hardworking wonderful individual. We also enjoyed Los Dos Gilbertos we called them (the two Gilbertos that worked at the pool / beach area near Las Olas). On our last day we met Jared, who was friendly and very charming while serving us at the beach on the south side of the resort. The bed was extremely comfy to me. The rooms were small and a little too rustic for our taste, but overall our stay was nice.

Room Tip: Room 40, on the N side had a nice ocean view but also had annoying noise & music from the resort & public area bordering the hotel.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Susan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahekalPlaya, Social Media & Marketing Manager at Mahekal Beach Resort, responded to this reviewResponded 10 August 2018

Dear Susan,

We appreciate your comments about your dinner experience at Las Olas Restaurant and sharing the service of Rogelio and Los dos Gilbertos ;) , they will by sure will be recognized by our management team.

We hope you can visit us again very soon and enjoy another great stay with us.

Best regards,

Itze Pérez
Social Media & Marketing Manager
Mahekal Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

First of all, this resort is an awesome escape for couples. The location is perfect ... just a 2 minute walk from 5th Avenue but it feels like it is completely isolated from the hustle and bustle as all the building are palapa thatched roof bungalows with a couple of floors just steps from the Caribbean Sea on an perfectly maintained, green, jungle like grounds. There are three main pools, plenty of beach chairs and palapas and three restaurants plus multiple bars.

As per multiple reviews, the ocean view palapa rooms are a must and worth the few extra dollars as the constant ocean breeze is refreshing and cooling. The rooms back from the ocean are in a beautiful green jungle setting but there is absolutely no breeze. Note their is good air conditioners in each room but no TVs, radios, or clocks (good thing) and a mini fridge while possible is an extra. Sitting on the balcony of an ocean view palapa any time of day is as good as it gets! In additional the pools and bars are awesome.

So ... what are the challenges? Some are beyond their control and some are not. Beyond their control ... a lot of the beach has been washed away by the strong current. So much so that three or four of the buildings right at the beach had to closed as the decks and pools were washed away. I hear that they have a machine to rebuild the beach from the washed away ocean sand and am confident that they will quickly rebuild those rooms in the off season.

The 2nd challenge is the seaweed which has impacted all of the Yucatan Peninsula. There is about a foot of it that washes up every morning and the water near the shore is filled with it. Every morning the staff try and clean it up but swimming in the ocean is not our idea of fun. Luckily some days are better than others.

In terms of challenges within their control, the meal plan that they have is confusing. It is a “board plan” that covers breakfast and either lunch or dinner in the resort. However, it only covers the meals and not the drinks (not even water or pop) and not the tips (applied to meals and drinks). In addition, for the best restaurant it only covers part of the meal i.e the first $27.50 per person. The concept is good as it gives you the option to explore 5th Ave for lunch or dinner or if you only want two meals per day but the reality is that you feel like you are always being “nickel and dimed” for both drinks, extra, and tips. The drinks are not cheap. That said, the food was generally quite good expecially the beef cuts (ribeye, flank, and filet mignon) at the best restaurant (El Feugo) which were excellent. That said, avoid the lobster night special as it is not as advertised (wine is not included) and honestly wasn’t great.

The other challenge was similar in that you always felt that the service wasn’t genuine and was always just playing you for tips. All bills come with 15, 18, and 20% tips already calculated even for buffets! Room service already had a 20% tip added and then they wanted more. I am not cheap but the entitlement and expectation level without any real amount of service delivered bothered me. All that said, the service was generally quite good. Any issues that we had, were quickly and efficiently taken care of by the front desk. However, the concierge, restaurants, and the front desk really need to get fully aligned on what is in and what is out to avoid these issues before they occur!

So ... all in all, it is a tremendous relaxing location for couples who still want to be close to the 5th Avenue but enjoy the breezes and solitude of the Caribbean Sea. The Ocean View King Palapa was an awesome awesome room. Just make sure that you are aware of the identified challenges before signing up.

Stayed: March 2018, travelled as a couple
3  Thank METoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahekalPlaya, Social Media & Marketing Manager at Mahekal Beach Resort, responded to this reviewResponded 10 August 2018

Dear Metoll,

Thanks for your review and your comments about the facilities and the service. We do offer you a sincere apology for the inconveniences you experience during your stay. We are communicating your comments to our managers in order to work in these issues.

We hope you can give us a future opportunity to serve you again and we will make all our best to change your feeling and so you love our services too.

Best regards,

Itze Pérez
Social Media & Marketing Manager
Mahekal Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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