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“Great service, clean hotel, wonderful location”

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La Tortuga Hotel & Spa
Ranked #52 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Denver
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great service, clean hotel, wonderful location”
Reviewed 3 April 2012

We just got back from 7 nights at La Tortuga. This was our first venture into a non-all inclusive in Playa, and we loved it! After reading the reviews, we were a little worried about the noise, but we heard no noises the whole week we were there. We were in a swim-up room (#108), so we were on the opposite side of the hotel from Coco Bongo, however. If you are worried about noise, ask for a room by the bar/lounge. Ours was right next to it and very quiet.

The service was incredible - our airport transfer was on time, fast and friendly (we landed at 5:20am, and were on the beach in Playa by 7:30am). No matter, from breakfast to happy hour, door men to check-in, to hanging out by the pool, -- they took care of our every need. The day we lounged by the pool, they skimmed and vacuumed it three times.

As for the negatives listed by other reviewers (besides the noise), every hotel we've ever stayed at in Mexico has smelled a little musty. It's pretty normal for rooms that stay tightly closed all day in humid conditions. And as for towels, we were usually given 2 bath towels and one hand towel. When we called to ask for more, however, they were delivered promptly.

Being so close to 5th Avenue is the best part, and though Mamitas is a bit of a walk, we preferred it to Zenzi. If you go early (I usually went around 8am), there was no foot traffic on 5th, so it took me less than 10 minutes. The beach/water is far better at Mamitas, and their shrimp cocktail is marvelous.

We only have good things to say about La Tortuga, and next time we are in the mood for a non-all inclusive, we will definitely stay there!

Room Tip: Quieter rooms are by the bar/lounge.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kedDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 8 August 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Johanna Reside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
London, United Kingdom
2 reviews
Reviewed 29 March 2012

We booked our Mexico holiday through Imagine Latin America contact Meike, they suggested this hotel as part of our great trip. Tortuga was a quiet haven after the crowds in shops and on the beach. Great Staff and excellent cocktails. Loved the designs created with towels on the beds by the cleaning staff, always a surprise. All our hotels on our trip were great, if you are thinking of a trip to Mexico contact Imagine Latin America they were great, all our tours arrived on time the knowledge of the Guides was excellent, made our trip extremely enjoyable.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheilaR3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 8 August 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new jersey, usa
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 March 2012

we just came back from our week at La Tortuga Hotel and can testify that what everyone said is true, lovely, quiet hotel yet strategically positioned one block from the action on Avenida 5 and few blocks from our favorite beach, not La Mamitas too noisy, but the one next to Mosquito Blue with huge Beach Bed and great service of lunch food and drinks.
We loved the calm and beauty of the garden and the pool, the jacuzzi, the massage we got at the Spa, the Bar and its computer always available to check your mail and print your boarding passes. We liked the Breakfast and I am not sure I understand the mild complains from other guests, it had fresh squeeze orange and papaya juice, and store bought any other kind of juice, choices of eggs dishes anyway you like it, US style or Mexican style, basket of all wheat toasts and butter and jam, fresh fruit platter with granola and yogurt, pancakes, whole wheat or regular, Breakfast sandwiches etc... and of course Tea, coffee and all. The service was always friendly and personalized, maybe it helps that I am a bit fluent in Spanish, but we found the Staff in general to be above average pleasant and eager to help you.
Our room was on the 3rd floor, an upgraded room with a Balcony that we enjoyed daily, really quiet, with a working AC, and a ceiling Fan, a flat screen TV we barely watched, a mexican tiled bathroom with a shower that never ran out of warm water and a working Toilet, wich in Mexico is great news and somewhat not always happening. In all, a really lovely stay, Carlos at the door, Laura and Yanina at front Desk, Ariel and his staff and the restaurant, all of you we appreciated the quality and professionalism of your service and we thank you. I saved the best for last : our chamber maid made sure she folded our towels everyday in a different shape of animals or humans and I could not resist taking a picture every evening coming back from the beach.
One recommandation : the greatest ltlle restaurant OHLALA: only 7 tables on the sidewalk, a young couple he is the chef, she is the Maitre D'/waitress, couldnot have been more charming, helpful, gracious and the food totally delicious and way above any thing beeing served in town. fusion cuisine it is, we went there twice it was so delicious. not exactly a bargain, but you get what you pay for!

Room Tip: 3rd floor room , ours was 309, quiet and all!
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stcyprien218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 8 August 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 March 2012

A medium sized "boutique" resort of around 100 units in lovely Playa.
Note: Very central, walking distance to everywhere but NOT a beachfront location.
A very good alternative to the massive and expensive five star "palaces" along the beach.
Style: Caribbean/South Pacific faux design, yet works quite well.
Highlight: VERY friendly front desk staff, eager to satisfy the customers with a broad smile and excellent service.
Cleanliness and room service very good.
A la Carte breakfast is ok, yet not spectacular, service is sometimes a bit lacking.
Secure parking for guests can be arranged across the road, @ $10.00 per 24 hours, by prior notice.
In summery: very pleasant,"homely" stay at La Tortuga. Recommended.
NB :Please don't miss the incredible "Ah!Cacao" coffee/chocolate shop on corner of Consituyentes & Av 10!

Room Tip: Rooms are quite small, pay a bit more for "a standard plus" room on the top floor, as some...
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SINDEV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cris M, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 29 March 2012
Thank you for your comment, it thrills us that you should use the word "homely" - this is exactly what we wish to be - your home away from home: I just wanted to clarify that we only have 50 rooms! And yes, Ah Cacao is top notch!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 24 March 2012

Just beautifull memories of the in-charges : lovely poeple
and as well very nice localisation.

I recommend it for the quality of services, welcoming, kindness and quality , not forgetting the beauty of the place.

My best souvenir in Playa del Carmen.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fabienne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cris M, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this review, 29 March 2012
Thank you for writing. Quality in our hotel is a must, so we are very happy that you found it welcoming, also being at 10th avenue and 14th street makes us a hotel with a great location, just one block away from the 5th avenue, is a plus, you can have a relaxing time at the hotel and yet just one block away have everything.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price range (per night): $90 - $258
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico

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