We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A fantastic little hotel in the vicinity of everything.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
La Tortuga Hotel & Spa
Ranked #52 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Asker, Norway
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A fantastic little hotel in the vicinity of everything.”
Reviewed 21 March 2012

We, (wife and myself) went for a 14 days’ vacation to Playa del Carmen, Mexico to celebrate our 25th. wedding anniversary, and had booked this hotel via a charter company, after reading some good reviews in advance. We were definitely not disappointed. Situated in the middle of everything just of 5th. Ave and with a short stroll to the beach one could imagine that it would be a bit noisy. It is not. It's so calm and peaceful that it's really hard to imagine that you're actually in the middle of the touristic area. A couple of times one could hear the bass from a nightclub, but never so much that it would be annoying. (that of course depends on how sensitive you are). The hotel rooms are situated around the garden, which basically is a pool-area with a nice jacuzzi.
The staff must be one of the most friendly, helpful and service minded hotel and restaurant staff I've ever met. The girls in the reception are just adorable. So sweet and helpful as they are, yet with a great sense of humour, and very professional, as were the "bellboys" who were always there to open doors and carry your luggage with a friendly smile on their faces. A quote from one of them: "remember you're on vacation to relax" So we did. The restaurant is called El Bistro, and they serve delicious complimentary breakfast. The rest of the day you can have good meals as well for lunch, as for dinner. A very good selection and for us at least, at very reasonable prices. Also here the staff is excellent. Good sense of humour, friendly and very effective. I must not forget to mention the cleaning-staff as well, who always made a new figure on the bed out of the clean shower towels, that where replaced every day. We started to look forward to see what they'd come up with every day when coming in after a day on the beach or on one of the many excursions that you can join. This is a highly recommended hotel for anyone who cares about a budget, but still want some feeling of luxury. Thank you so much La Tortuga for making our stay so great. We will definitely go back.
Just for info, this hotel has an age-limit downwards to 16 years. So children under the age of 17 are not allowed. So this is not an option for families with small children, but that might be one of the reasons why it was so quiet.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raviolies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 8 August 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,331 reviews from our community

Traveller rating
    1,492
    612
    143
    57
    27
See reviews for
139
1,509
91
23
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rochester, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2012

First I would like to say that there was nothing wrong with the room or the cleaning staff, which are the most important things in a hotel. The room was comfortable, the place was always clean, the pool was beautiful and the hot tub was the highlight of late afternoons.
The real problem with this place was some staff members. Laura and Yanina, at the front desk, were always helpful. But I had a very bad experience with another front desk person, whose name I've forgotten. She was arrogant and not helpful at all. When she finally understood that I needed help she called the manager, who showed up at my room unannounced and wanted to make my undone bed his office. I cannot express in how many ways this gentleman bothered me, he disrespected my privacy and never gave me a chance to express what I really needed help with. After being told that I needed him to leave my room he turned rude and left me without a solution to a problem he never bothered to try to understand. And this was not a language problem, he spoke fine English and I speak decent Spanish.
I would not stay at this place again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 15 February 2017
Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
339 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 20 March 2012

I felt very welcome at La Tortuga, and very much liked that it was close to everything - Avenida 5 and the beach - without being in the middle of the noise. Breakfast and WiFi Internet access were included in the price. Parking in the nearby garage was $10. (General advice: don't even *think* about staying in a hotel on Avenida 5 unless you want 24/7 action and noise).

My room was just OK, considering the room rate. I would have liked to have a chair. There's a lot on the plus side, though. The room was clean, the air conditioning worked, there was enough hot water, and the bathroom amenities were good. The bed was too soft for my liking, but that's a matter of personal taste.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluevoter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 August 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tampa florida
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 March 2012

Stayed at the La Tortuga Hotel. It is very convenient to 5th Avenue where all the bars and shopping occurs. Its 1/2 block walk to 5th Ave. Staff was very friendly and helpful. The restaurant had specials each day. The staff remembers the guests names. The bartenders are very friendly and willing to help you in any way possible. Booked several tours with their front desk. The tours were exactly as they described.

The housekeeping dept. had a surprise for us each day: the towels were always arranged in a different way each day on the bed. They were a variety of animals or other creative displays. It was a lot of fun walking into the room each day.

Room Tip: On 5th Avenue, be sure to stop at the bar with swings outside. Explore around as each bar has a dif...
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manusod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2012

We really enjoyed our stay at La Tortuga. We stayed in a junior suite with a king size bed, small balcony, and in-bathroom jacuzzi. The hotel is located 1 block from 5th avenue, which makes it nice and quiet but still puts you next to all the restaurants and shopping with a short walk to the beach. Breakfast at the hotel restaurant is included and is good. The courtyard/pool area is very nicely landscaped and maintained. The pool is completely shaded, which was good for us (we used it when we wanted to escape the sun at the beach), but this may not appeal to all guests. The hotel does not have its own beach but you can use Mamita's beach club for free (we were told, but did not try because it looked crowded) or Ziggy Beach club, where 200 pesos per person gets you beach loungers for the day, and this fee counts towards any drinks or food ordered from the club. We also spent a day at the beach at La Tortuga's sister hotel in Tulum, Cabanas, Tulum, where we were warmly welcomed "home" with complimentary welcome drinks and excellent service. The staff was great and our room was cleaned thoroughly every day. We would stay again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 28 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.4 km away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#42 of 214 in Playa del Carmen
4.5 of 5 bubbles 1,398 reviews
0.3 km away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#17 of 214 in Playa del Carmen
4.5 of 5 bubbles 1,188 reviews
0.4 km away
Aventura Mexicana
Aventura Mexicana
#24 of 214 in Playa del Carmen
4.5 of 5 bubbles 1,716 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
The Palm at Playa
The Palm at Playa
#26 of 214 in Playa del Carmen
4.5 of 5 bubbles 1,364 reviews
1.0 km away
Hotel Casa Ticul
Hotel Casa Ticul
#60 of 214 in Playa del Carmen
4.5 of 5 bubbles 833 reviews
0.6 km away
Soho Playa Hotel
Soho Playa Hotel
#34 of 214 in Playa del Carmen
4.5 of 5 bubbles 448 reviews
Show Prices
Show Prices
Show Prices

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#37 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price range (per night): $94 - $242
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, lastminute.com.au, Booking.com, Expedia APAC, Wotif.com, Hotels.com, Hooroo Pty Ltd, TripOnline SA, HotelsClick and Evoline ltd so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing