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Reviewed 5 April 2018

This was a perfect trip for my husband I. Our concierge, Alejandro welcomed us and our room was ready right away, with an upgrade! We had fantastic service from the smiling, helpful staff, especially Fernando and his team by the cabanas! They made sure we had a place every day, anticipated our drink and food orders and even chased down a man on the beach for me to purchase a hat. Food, weather, and hotel room was perfect! Our first all inclusive and we will be back!

Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank ebeaa33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 7 April 2018

Dear Ebeaa33,

We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations.

We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This is one of those all inclusives that is not all-inclusive. If you want a semi-decent glass of wine you will have to buy it at a fairly high price. Outside of that, the evening food is decent. Breakfast/lunch are ok at best. The pools are not great, but you won't get a lounge chair there anyway. The beach is very nice.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Colleen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 7 April 2018

Dear Camling2018,

Thank you for taking the time to share your comments about your recent vacation with us.

It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

The resort staff was beyond accommodating and personable. The food was surprisingly good at each and every restaurant. The resort was clean and comfortable, nice rooms and great location. The adults only vibe was extremely pleasant and if you are looking for a romantic vacation, this is the spot for couples. There was no bad vibes from anyone the entire week and would highly recommend this resort to anyone looking for a well deserved vacation of rest and relaxation. I can't wait until next year.

Room tip: The villas near the pool have private decks.
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 7 April 2018

Dear Kevin,

Thank you very much for sharing this great review of your recent stay at Royal Hideaway Playacar. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

This place is truly lovely and relaxing. The staff goes out of their way to make sure you are happy. The grounds are painstakingly groomed. The view of the ocean is spectacular and the beach is the most beautiful I've ever been to.
The rooms are simply elegant and while few have an ocean view they are quiet and well appointed.
While the food is plentiful and expertly prepared it is not haute cuisine but certainly very good.
The nightly entertainment needs a major overhaul to cater to slightly more sophisticated tastes, but that in no way took away from the excellent experience here.
Our favorite server, Shaira and activities leader, Axel, deserve special mention for making us feel so I credibly welcome and taken care of.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Sara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 7 April 2018

Dear Sara,

First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We are seniors who just returned from Royal Hideaway. Would highly recommend this resort if you are looking for quality, comfort, quiet, and great food. I would rate this as one of the best holidays we have taken. We travel at least 2 to 3 times a year and will return to this resort next year.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank rr2gray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 7 April 2018

Dear Rr2gray,

First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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