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Reviewed 6 April 2018

Our family had a wonderful time over Spring Break. The property is well thought out, the staff is kind and caring and the kids had a blast at the beach and the pools. They especially loved the 3 pools near the Lagoon side. Sofia at Naum spa was incredible and the spa property is stunning. The beds and pillows were so comfy. The breakfast buffet is also a highlight. We will definitely return!

Room Tip: Pick the lagoon side for sure!
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Service
2  Thank 143JTKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin S, General Manager at Andaz Mayakoba Resort Riviera Maya, responded to this reviewResponded 10 April 2018

Hola 143JTKC! Thank you for sharing your experience with us, I am very happy to learn that you enjoyed your stay! I appreciate you pointing out Sofia, I will pass along your kind remarks. I look forward to welcoming you back soon. Best Regards, Lin Schatz.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Me and my husband spent a week at Andaz Mayakoba in mid-March 2018. This was my second time in Mexico but first time on the Yucatan peninsula. Before booking our vacation, we looked at some resorts in Cancun, all of which (even "upscale" international chains) looked like they cater mostly to college kids/spring-breakers on a budget. Andaz turned out to be a perfect choice with a private a