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Reviewed 6 April 2018

The grounds and rooms are immaculate and maintained beautifully. Groundkeepers and housekeeping kept everything clean and pristine. I loved the yoga and stretching classes with Dolce. She is so energetic and friendly I will miss her. Oscar drove us to our Villa the first day and was also so friendly. He went out of his way to help me find my family on the property the first day we arrived. Another very helpful man, Chris, went WAY out of his way to find my son and husband a basketball one night. This was extra special because it made it possible for the two of them to bond.

Room Tip: Top floor offers private rooftop ammenties
  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
Thank libbywith2boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 7 April 2018

Dear libbywith2boys

Thank you for allowing us to host your wonderful family during your recent visit to the Riviera Maya and for taking the time to share your words of appreciation.

We are thrilled to know that everyone had an enjoyable time and that Dolce, Oscar and Chris aided in making it memorable stay. Thank you again and we hope to have the honor of welcoming you back to the Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma or another one of our Karisma Hotels and Resorts.

Regards,
Renaud Pfeifer
General Manager

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Reviewed 6 April 2018 via mobile

We stayed as a couple at Azul The Fives for 7 nights at the beginning of March 2018. We have absolutely no complaints about the hotel. Staff were very attentive, couldn’t do enough for you most of the time, to the point that if we were sitting outside of our room on the terrace the pool bar staff would take our order and bring drinks to our door. Our room was perfectly situated and we paid for a suite with jacuzzi bath. The room was huge! Because the trip was in part to celebrate my birthday, the staff left balloons and a tiered cake model made of towels which was a nice touch.

Very relaxing break, great food, particularly in the Italian restaurant (booking was easy), and would definitely head back. A good base to explore Playa Del Carmen as it is a short taxi ride away.

Stayed: March 2018, travelled as a couple
Thank Lucy_Milo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 7 April 2018

Dear Lucy_Milo

Thank you for your wonderful review of your experiences at Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our team. Thank you again and we look forward to your next visit to the Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma

Regards,
Renaud Pfeifer
General Manager

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Reviewed 5 April 2018

My family had a great time at Azul Fives last year and an even better time when we returned this year! This time we convinced my Mom to join us and we all had an amazing week. We were looking for a relaxing vacation and that's exactly what we got. From the moment we arrived every single person we met was so very pleasant and helpful. We had a 2 bedroom sky-suite in Villa 17 and it was amazing.

My daughter (11 years) mostly likes spending time at the pool and we were poolside for much of the time we were there. It was always easy to find a lounge chair and Paulina Garcia at the bar near the pool we frequented always had a smile for us and made sure we never ran low of refreshments. We are Prestige members and our butler Johathan Jimenez was extra helpful arranging our dinner reservations, but recognized that we mostly just wanted to relax. He gave us space but was available if we had any questions or needed anything. My Mom preferred finding quiet places to read and the 2 balconies and roof-top deck in our suite provided lots of options for quiet relaxation.

Every meal we had was delicious! We ate at all the restaurants during the week and loved each one. We especially appreciated Pablo Catalan (La Brasserie) and Geronimo Ortiz (Koh Thai) going above and beyond with their service. My husband and I also enjoyed our romantic dinner on the beach where Pablo from the Sea Olive took exceptional care of us. Vassa spa was another highlight of the trip. The massages were fantastic!

We couldn't have asked for more. An absolutely fabulous vacation!

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
3  Thank jthall2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 7 April 2018

Dear jthall2018

Thank you for selecting Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma for your stay, it was our honor to host you and your family.

We work hard in creating a truly memorable experience for each guest, so it brings me great joy to know our team went the extra mile and that they had such an amazing impact on your stay.

We hope that Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

Regards,
Renaud Pfeifer
General Manager

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Reviewed 5 April 2018

Great classes out on the pier led by Dulce who is a wonderful soul, is very knowledgeable and has a great sense of humor. Her classes have a very good flow and are meditative with the sound of the water and waves providing a nice serenity. I highly recommend starting your day off with these 8 a.m. classes.

Room Tip: Close to the beach if possible.
  • Stayed: April 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 7 April 2018

Dear Ed M

Thank you for such a wonderful review and for sharing your experience of our beachfront yoga with Dulce. We are happy to hear that you had a memorable time and that the start to your mornings were both filled with the beauty of our sea and the relaxation gained from Dulce’s class.

We look forward to having you back for another amazing stay at Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma.

Regards,
Renaud Pfeifer
General Manager

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Reviewed 5 April 2018 via mobile

Fantastic service and food at this restaurant. Justina looked after us very well. Imelda’s breakfast omelettes were delicious. Definitely worth having breakfast here. A good variety of food at lunch too My son loved the burgers.

Stayed: April 2018, travelled with family
Thank Viltvodel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at The Fives Azul Beach Resort Playa Del Carmen, responded to this reviewResponded 7 April 2018

Dear Viltvodel6

Thank you for your review and kind words, we appreciate the time taken to share your experiences. I am delighted to know you had wonderful service from Justina and enjoyed your Gourmet Inclusive experience at the Le Brasserie.

We look forward to hosting you again at Azul Beach Resort The Fives, Playa del Carmen Luxury Resorts & Residences by Karisma.

Regards,
Renaud Pfeifer
General Manager

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