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kbunny226
Saukville, Wisconsin

Could be better.

3.0 of 5 bubblesReviewed 6 May 2018via mobile
This resort has the possibility of being amazing, if only they’d put some effort into the details. My experience here was a little on the negative side, but I think yours could be better if you were aware of a few things prior to your visit...

Ocean views are not guaranteed. If you book a certain type of room, expect that there are 4 sides to each building, and you may end up with a not so great view. Also, it is VERY humid. And the AC and refrigerator are on sensors, so when you leave the room, they will shut off and you’ll return to a hot, humid room with warm water, soda and beer. Ask for a dehumidifier! Our room had a lot of flaws: no hot water, a warped (broken) floor, a hot tub that only filled with cold water and broken furniture. When asked to be moved to another room, we were told to come back tomorrow and see what could be done. The next day, I was moved to a room in much better condition, but I had to really fight for it. The front desk staff are not very willing to help you, which is a little unnerving since you’re on (and have paid for) vacation.

The people offering to show you around when you arrive are there to sell the H10 Vacation Club. If you’re ok with sacrificing 2 hours of your time, they’ll give you some money toward an excursion. Just say no.

Privilege gets you better alcohol and access to an additional lounge and restaurant. That’s it.

The restaurants here are unbelievably good. The buffet, eh, (unless it was breakfast) but the rest, amazing. And the service staff I can’t say enough good things about. Friendly, smiling and helpful!

The beach is a little small, not private (meaning vendors can and will approach you) and full of seaweed. We never went in the water.

The resort is beautiful, with a nature sanctuary on premises. You can see coati, iguanas and monkeys daily! I loved all of the water additions throughout the resort. And the grounds and rooms are very clean. Best room available: master suite rooftop in Eden, hands down. Ocean view can’t be beat.

Lastly, bring small bills because no one can change large ones.
Date of stay: May 2018
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanCustomerService, Director General at Ocean Riviera Paradise, responded to this review
Responded 2 Aug 2018
Dear Guest,

We extend our apologies for the areas that failed to meet your expectations. We hope that you provide us with an opportunity to host your holiday in the future and we will ensure that we surpass all expectations. Kind regards, The Ocean Riviera Paradise Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 May 2018 via mobile

So, I decided to take my husband and two girls on a family trip to Mexico, so that the kids could have a different experience. Now I will admit, the pictures of this resort does not do it enough justice. It is absolutely beautiful. It is also very clean, I give them that. On the second day however, is when the accident happened. So me and my husband had complained to the front desk of the water in the bathroom flooding due to the stand in shower. Now obviously this is no fault of the staff, due to the way the hotel was built . The drain in the stand up shower should have been in the middle quite naturally , so that the water can go down. However the drain was in the corner, so the water only flooded. Common sense would be at least to provide a mop so we could consistently mop the floor once we showered. Second night there, I get out the shower, slip on the water on the floor we had complained about, and fell on the floor. When I finally came to, I had bust my head wide open. My husband had to run to the front desk and ask for assistance . Night manager came on a golf cart, to a clinic they had on site. To my dismay I needed stitches. She cleaned the wound , and the manager informed me that he would call a cab to take us to the local hospital. The taxi pulls up and night manager does not even offer to pay for it! I mean realistically this happened on your watch, and no common courtesy to at least pay for a cab?! So me and husband get to the hospital to find a clerk in the front desk tell us that it would cost me $2000 US DOLLARS for stitches !! Had I not been disorientated I would have gave her some choice words. We knew she was trying to stiff us due to the fact that we were Americans . So we take ANOTHER taxi cab back ($40) to the resort, to be questioned by the manager as to why we're we back so quick. We explained the charge of the stitches and he shook his head in amazement. I cannot believe for one second that he was not aware that they would charge us that much for stitches but that is neither here nor there. Next morning, wound bloodied and bruised, I get a call from the clinic "doctor" that was located in the resort, that I owed her $31 for
cleaning my wound!! I had to wait until I got to the United States to get my stitches!! I now have a permanent scar in which I will have to see a plastic surgeon for !!!!

Date of stay: April 2018
Trip type: Travelled with family
5  Thank Angie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanCustomerService, Director General at Ocean Riviera Paradise, responded to this reviewResponded 3 August 2018

Dear Guest,

We extend our apologies for the areas that failed to meet your expectations. We hope that you provide us with an opportunity to host your holiday in the future and we will ensure that we surpass all expectations. Kind regards, The Ocean Riviera Paradise Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018

I really just wanted to give a review of the Daisy Club because the staff there were amazing, especially Isabella. She went above and beyond in making sure my 6yr old daughter enjoyed her time there. In fact, I couldn’t actually get her to leave the Daisy Club...even when the other kids had gone. She just loved Isabella and couldn’t have cared less that we had 30 or so family members to socialize with on our family’s wedding vacation. I’d give the Daisy Club 5 glowing stars. The overall resort, I scored a little less because I’ve been to nicer 4-star places. The beach wasn’t great and not as close as I prefer. The resort does have a lovely water park for kids though. It’s a great spot to take a family with young children.

Room tip: Daisy if you want to be by the kids pool and water park
Date of stay: May 2018
Trip type: Travelled with family
Thank hollymcconville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanCustomerService, Director General at Ocean Riviera Paradise, responded to this reviewResponded 3 August 2018

Dear Guest,
We truly appreciate that you took the time to write this review about our Resort Ocean Riviera Paradise. Thank you so much for all the kind words about our services. It will be a great pleasure to welcome you again and serve you as you deserve..!!. Kind regards, The Ocean Riviera Paradise Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

Almost everything about this resort was good. Quick check in staff was friendly. Grounds were well kept, rooms were clean. Several bars drinks were not the best tasting but beer is good. I did find it odd that the ony bar open at night was at the lobby. Would have liked something down by the other end of resort also.The weather was fantastic. Several pools but I'm not there for the pool. There were plenty of lounges and covered lounges. There was seaweed which wouldn't have been to bad some days but the rocks in the water were huge. I was thinking when people said it was rocky it was just rough on your feet so I had brought water shoes. Some of these rocks were a foot tall and not stable . They would move when you stepped on them and water wad not clear so you couldn't see what you were stepping on. We only went in once tried another time but did not feel safe. If you are a pool person this resort is great. I will not be returning unless they clean rocks from ocean. That is a part of my vacation I enjoy very much. The pool at the beach helped but is not the same as ocean.

Date of stay: May 2018
Trip type: Travelled with family
2  Thank Lynn P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanCustomerService, Director General at Ocean Riviera Paradise, responded to this reviewResponded 3 August 2018

Dear Guest,
We truly appreciate that you took the time to write this review about our Resort Ocean Riviera Paradise. Thank you so much for all the kind words about our services. It will be a great pleasure to welcome you again and serve you as you deserve..!!. Kind regards, The Ocean Riviera Paradise Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

Carlos and Wilberto and Sergio best bartenders we have ever had! What a great place! Friendly and funny and observant! We have had the best experience here. Will visit again very soon. Greatest service at the resort.

Date of stay: May 2018
Trip type: Travelled with family
Thank Chad H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanCustomerService, General Manager at Ocean Riviera Paradise, responded to this reviewResponded 20 June 2018

Dear Chad,

We truly appreciate that you took the time to write this review about our Resort Ocean Riviera Paradise. Thank you so much for all the kind words about our services. It will be a great pleasure to welcome you again and serve you as you deserve..!!. Kind regards, The Ocean Riviera Paradise Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

Me and my partner have just finished our 2 weeks away in Riviera maya, Ocean paradise and easy to say one or our best holidays ever, friendly staff, beautiful resort, lots to do and loads of different cuisines. Poolside entertainment was amazing and if you have any trouble I would recommend speaking with Gloria from guest services as she is a great help and is very understanding.

Date of stay: April 2018
Trip type: Travelled as a couple
2  Thank caseyl429
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OceanCustomerService, General Manager at Ocean Riviera Paradise, responded to this reviewResponded 20 June 2018

Dear Casey,

We truly appreciate that you took the time to write this review about our Resort Ocean Riviera Paradise. Thank you so much for all the kind words about our services. It will be a great pleasure to welcome you again and serve you as you deserve..!!. Kind regards, The Ocean Riviera Paradise Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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