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“Great little hotel” 4 of 5 bubbles
Review of Hotel Casa Ticul

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Hotel Casa Ticul
Ranked #41 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Winnipeg, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great little hotel”
4 of 5 bubbles Reviewed 25 February 2012

A few quick notes about this hotel:
- I didn't like that there is no balcony. It's not a big deal but I like to have my own private outdoor space to sit and relax.
- there is no table and chairs in the room. So if you want to order room service from Cool Fish next door or buy a cupcake from 2 doors down, you have to sit on your bed or sit beside each other on the bench or sit out in the pool area. Again, I'd have preferred a small table with 2 chairs to sit and have a dinner and dessert alone.
- the pillows were like bags of peanuts. Not very comfortable. Next time I will bring my own or buy one the first day and leave it behind.
- a little inconsistent in the kitchen. Sometime omelets were done in 5 minutes, sometimes 35. Sometimes the coconut pancakes were and inch thick, other days they were 1/4 inch. And my biggest thing was there was super yummy yogurt (drinks or cups) out the first 2 days we were there then only one other time that week. I would have liked to have one every day (instead we ended up buying them at the corner store the night before and drinking them before we went up to the roof in the morning). Some days there was a cappuccino machine, some days it was gone.

The staff were very nice. The cleaning ladies did a good job on the room (we were always excited to get back and see what sort of animal they made our towels into). And the ladies in the kitchen on the roof were very friendly.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ariel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Guest Relations Manager at Hotel Casa Ticul, responded to this review, 1 March 2012
Thanks for your comment!

All the suggestions we consider to be better. I can ensure that your next visit will be more pleasant than the last!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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787 reviews from our community

Traveller rating
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    12
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
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English first
Winnipeg, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 25 February 2012

Much of our friends and families like to do the all-inclusive vacations and rarely leave the resort. We wanted the opposite: a comfortable, affordable hotel with good location to jump off to lots of different activities. Casa Ticul was perfect.

The staff were very helpful, the room was clean, and the price was perfect. Our family spends a lot of time on the south end of 5th ave (low street numbers). We spent nearly our whole week nearer to the north side. What a complete difference. Our side is full of restaurants with very high ratings on trip advisor, lots of small shops, etc. The other side has all the huge stores and the less memorable restaurants. There is no burger king on our side!

Mexican breakfast on the roof was tasty, although a bit inconsistent. A few days they had super tasty yogurt drinks and we really missed the rest of the time where they didn't. Wifi took a bit of doing to get working but once it worked it was great. Front desk staff are there 24/7 and are very eager to help.

The rooms are not huge. I found the feather pillows uncomfortable. The pool is very small, but we are not pool people so that was ok. Basically, it was a great jumping off place and a great place to end up in the evening. So many great restaurants and activities near by.

We would stay here again even if we were not on a budget, but I might splurge and buy a pillow at Mega to be more like home.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Guest Relations Manager at Hotel Casa Ticul, responded to this review, 1 March 2012
As you say, is an advantage to stay in a small hotel where you get the option to choose a new restaurant on Fifth Avenue.

Thanks for your comment!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 February 2012

Central but quiet at night. Close to the beach (passes for 3 different beach clubs). Very confortable bed and well equiped bedrooms. Excellent breakfast on the nice rooftop terrace. Always smiling staff ready to help at any time.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank zorripa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 February 2012

Best place for your dollar, the lobby very nice with antique furniture with a modern twist beautiful. The rooms are a good size with comfy bed sheets, super clean and well decorated .
They have a nice breakfast included on the beautiful rooftop terrace . Also, you have vouchers for mamitas beach club included and wifi in rooms for free. The little things are what makes this hotel nice; On each floor there are water machines with purified water that you can refill your bottles.

The check inn is smooth and friendly. Best place for your money!!!

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Giannakosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Guest Relations Manager at Hotel Casa Ticul, responded to this review, 23 February 2012
Thanks for your comment!

The entire hotel is thinking of rest and happiness of our guests.

and all of this you can enjoy it when you come to visit us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

This is an amazing boutique hotel property! The decor is a modern aesthetic with Mexican accents. You get a good-sized, clean room with premium toiletries (handmade soaps, quality shampoo, conditioner, body lotion, after-sunburn lotion, mosquito repellant lotion), a blow dryer, lightweight waffle-cotton robes and slippers. There is a lovely small pool in the courtyard of the property, a little bigger than a lap pool, with chairs and tables around it. This place makes the most out of every inch for services and ambiance!

A fantastic hot breakfast of eggs, pancakes, waffles, omlettes, etc all cooked to order, as well a variety of fresh-squeezed juices, fresh fruit, cereal, breads, and terrific coffee or espresso (which is just a more concentrated version of the coffee it appears, but a big cup of it!) is served from 8-10:30 on their super-pretty rooftop terrace that overlooks a quieter section of Fifth Avenue. Lots of umbrellas and sail shades are there so you won't roast to death in the sun. Big electric fans help out when it is too much of a scorcher.

The location is on a developing area of Fifth that has terrific restaurants and a corner store on the same small block. The pedestrian area starts two blocks away to the south. While they are not on the beach, they will still give you a complimentary towel/drink on one of 3 beach clubs in PDC, (Canibal Royal, Mamitas, and one other that I can't remember right now) so you can still enjoy the beach every day. The hotel staff is nothing short of wonderful and helpful, and even speak English.

My only regret is that we only spent 2 nights there before moving on...

Room Tip: Room 10 is beside the pool and gives a pretty view.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LittleMy001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yoyo68, Guest Relations Manager at Hotel Casa Ticul, responded to this review, 23 February 2012
As you say, the magic of being placed on the new part of Fifth Avenue, is a great experience.

Where you can find a variety of dining options within walking distance.

That's why we offer some options for places on the beach that give our guests the service they need.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Casa Ticul

Property: Hotel Casa Ticul
Address: Quinta Avenida entre calle 38 y calle 40 Lote 8 | Zazil Ha, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#19 Romantic Hotel in Playa del Carmen
#42 Family Hotel in Playa del Carmen
Price range (per night): $107 - $436
Hotel Class:3.5 star — Hotel Casa Ticul 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Sophisticated style with Mexican tradition - for adults only, this is a restful and exclusive hideaway in Playa del Carmen where tradition and modernity merge - making the ideal escape for couples looking for a romantic get-away. Casa Ticul is much more than just a hotel; it is a home away from home where our personalized service and warm atmosphere ensure a peaceful vacation. ... more   less 
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Also Known As:
Casa Ticul Hotel
Hotel Casa Ticul Playa Del Carmen, Riviera Maya, Mexico

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