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Reviews (6,949)
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4,105
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All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnerfamily pooltime sharebeach bedsadult poolkids clubcasino nightsales presentationbeautiful resort
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Reviewed 6 April 2018 via mobile

Another excellent stay at Tres Rios! Although the food was not quite as good as last year, we did not go hungry! One can always find something to eat at one of the many restaurants. If you are by the pools, Raphael, Pool Butler, will take care of any needs you have. He is constantly visiting all the pools and asking if we needed anything! What an asset he is to Tres Rios!!! Went on the nursery tour and Oscar did a fantastic job explaining about how the nursery began and telling us about the many nursery plants. I went on the walking tour with Manuel one morning and we walked to all six of the cenotes. Manuel was a great guide on this walk. Love the many trails through the jungle on which you may see various wild animals. Everyone and I mean everyone, from staff to visitors, was super friendly at this resort! Just have to mention our waiter at the buffet, Rolando. He was the best! Also Milton at the pool was always asking us if we needed any drinks. Honestly, Milton was the best poolside waiter we have ever encountered.

Stayed: April 2018, travelled with family
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 7 April 2018

Dear Barbara W,
Thank you for the kind review. Our number one priority is to make every guest experience special, so we are happy to hear that our team provided you with this and more. We look forward to welcoming you back to paradise.

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Reviewed 5 April 2018

Jonatan was awesome kept the beach volleyball going along with the music by the pool. Rolando in the Buffet was the most attentive person in the restaurant and Antonio Vitorin was the best waiter around the pool area. Everyone who works here, they all work very hard to see that you have a great time. The food is amazing, the drinks and service were amazing. The food variety is awesome. I cannot find nothing bad to say at all about this place. Only downside was there was no ATM machine other than the one in the staff area which someone has to escort you to.

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 7 April 2018

Dear Kathy K,
Thank you for your comments about our staff. They work hard to give you memorable experiences.

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Reviewed 5 April 2018 via mobile

First trip to Mexico with 3 kids under 10. Kids absolutely loved Cindy and Ivonna in kids club. Staff went out of their way to make sure we had everything we needed. Plenty to do, food was awesome and always something to do. Will definitely be back.

Stayed: April 2018, travelled with family
Thank Belinda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 7 April 2018

Dear Belinda K
Thank you for the review of your experiences at Hacienda Tres Rios. We are very proud of our kids club team and we are glad to hear that they exceeded your expectations. Greetings from Hacienda Tres Rios.

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Reviewed 5 April 2018

My family vacation at Haciemda Tres Rios was excellent. The facility was excellent. Clean, warm, friendly. Food was in great variety, taste. A truly relaxing, enjoyable and memorable vacation. Looking forward to visit again.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank apacaheindian84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 6 April 2018

Dear apacaheindian84
Thank you for your kind words and feedback. It is a pleasure to hear how much you enjoyed your stay. Please visit us again soon!

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Reviewed 5 April 2018

As a family regularly returning to our favourite resort, this is genuinely our pleasure to recommend the staff & services here at Tres Rios.

Firstly, the team of staff (waiters and waitresses) for all the restaurants are excellent.
Especially, we appreciate Mariel for her warm acknowledgement & greeting to her guests at the entrance of Casa las Islas. She was efficient, caring and always carrying a big warm smile. Once we were led to our table, among all the great servers, Enrique Sanchez and Bernardo are someone we would remember. They always made sure we had everything we need and quickly replacing clean plates for us. And they were also very engaging in conversations so having meals there was very pleasant.

Another gentleman (unfortunately we forgot his name) serving us breakfast at Portobello was also much appreciated. He is experienced, courteous and we love the sense of his pride in his work to serve us properly. Along the way, we loved how he spoke and taught us gently & respectfully the correct pronunciation in Spanish. It was just so fitting for a high end Italian restaurant like Portobello. For people who don't like buffet style, this is surely a more private and elegant way to have your meals.

Among all the services, the highlight and pleasant surprises come from Noraelia who cleans our room and make sure we have everything we need. Not only the room is replenished and cleaned impeccably, she puts out and decorates our bed with towel-folded animals almost every day, especially towards the end of our stay with a pair of beautiful swans facing each other with a huge towel-folded big heart decorated with fresh flower petals spread all over our bed. Not only the room is newly renovated with great taste, the personal touches from Noraelia were truly gorgeous & memorable. We felt really really special!! So sweet of her!

Lastly but not least, the team of butlers were always hard at work.

Honestly, Tres Rios is always improving. It has been quite a few years since we started staying at the resort (the only regret is we missed some good friends from last year that we didn't have a chance to say good-bye like Adrian and his team of butlers.) Indeed the people are great and they genuinely serve with pleasure.

As a resort, the preservation of natural beauty and their ethos of sustainability make this place a family paradise with so many things to do.

The only thing we feel needs improvement as a family is that the food quality has somewhat dropped from her best as compared to two years ago. (like from a five star to a four star)

Room Tip: Book early and specify what kind of room and the direction of where you want your room facing. Rooms are filled up fast.
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank kingyee s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhernandez , Gerente at Hacienda Tres Rios, responded to this reviewResponded 6 April 2018

Dear kingyee s,
Thank you for your detail review. We are delighted to hear that you had an amazing stay during your visit to Mexico and that you made unforgettable memories with the staff.

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