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Reviewed 20 July 2015

I only had the opportunity to stay in Merida for one night, so I wanted something reasonably close to both the bus station and the city centre in order to enjoy the nights stay.

The hostel is certainly within walking distance to the main hub, but you will likely need to arrange a taxi or local collectivo to get to and from the bus station.

Located in quite an affluent location with boutiques and trendy hotels, you wouldn’t expect to find such a budget hostel. And given how inexpensive it is, to then be met with cool marble forecourts and well-appointed interiors was certainly a surprise!

The dorm rooms are very spacious and are on the top floor which provides a vantage over some of the historical sites in the city. The bathrooms are outside of the rooms and the facilities are quite good with both hot and cold water, and reasonable pressure.

The worst part for me was the breakfast in the morning. Very basic and the eating area is characteristically departed from the aesthetics of the main building. The staff were initially friendly but turned sour in the morning when they refused to take card payment despite the website and previous night staff acknowledging that they could. (There are numerous ATMS near by though)

For a short stay, I would still recommend the site as it was a very affordable and comfortable stay in a very good location with respect to the historical centre of the city.

Room Tip: The door rooms are spacious enough to consider instead of a private and the views are far superior
  • Stayed: August 2014, travelled solo
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Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

I stayed in luna nueva 3 nights, hostel is well located and recently renovated but I would never recommend it to anyone! Why? The staff is horrilble. Extremely rude people, at least two guys. When at the breakfest I asked for water for tea they said that's it's finished (I just came), then when I started arguing they finally gave me but were really mean, the same with bread. Then I checked out and they didn't let me even use the computer. So I sat at the couch waiting for my night bus but they were looking at me oddly all the time so I decided to leave. And they don't speak any english. As I speak spanish it wasn't a problem for me but for other foreigners it can be a big issue. To sum up this hostel would be perfect and at a good deal but the staff ruins everything. Plus 40 pesos for shower after check out time is rip off!

  • Stayed: July 2014
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Thank Maja W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lunanuevahostel, Propietario at Luna Nueva Hostel, responded to this reviewResponded 12 July 2014
Google Translation

Maja, lamento mucho que hayas tenido este mal rato platicaré con el staff, el desayuno no está incluido en el precio es una cortesía para los huéspedes creo que no tuvieron las formas correctas de informarlo trabajaremos en ello, en cuanto al uso del equipo te pido una disculpa por que estos son precisamente para el uso de ustedes los huéspedes aún cuando ya hayan realizado el check out podias utilizarlo.

atte Leticia Quintero

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

I was very surprised what kind of hostel could Merida hide :-) Centrally located, close to both sides of Merida (cathedral and promenade), helpful staff and very friendly. Well, you have to speak spanish because knowledge of english is limited.... Extremely hot in the dorm. I was dying but they supplied with 2 more fens after all. The place is simple, but you will enjoy it. Lounge area is very good.

  • Stayed: May 2014, travelled solo
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Thank Michal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lunanuevahostel, Propietario at Luna Nueva Hostel, responded to this reviewResponded 12 July 2014
Google Translation

Muchas gracias por el comentario, seguiremos trabajando para ofrecerles un mejor servicio.

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Reviewed 24 January 2014

We spent four nights at the Luna Neuva. It was a bit of a walk from two of Merida's three bus stations (15 to 20 city blocks). The staff was friendly, but only one of them really seemed to speak or understand English. We managed, but just a heads-up if you have zero Spanish. It's an easy walk to the centre of Merida (8 blocks) and you should really consider visiting the area around the hostel: restaurants, little shops, a food court, the anthropology museum is not too far away. On Saturday night, there was Mexican music and dancing and a market in the park on the street outside the hostel. We had a private room that didn't have any windows to the outside (there was a window to the hallways) and the air was a bit stuffy: It took four days for our laundry to dry. Two single beds we pushed together for a double. There was air conditioning and TV, if you want either, but no safe or locker. The hostel was clean and well kept. Some days, no hot water in our ensuite bathroom. And, the walls are thin: I could hear the guy in the next room breathe, not snore, but breathe. Something to note is that the dorms were co-ed. While we were in Merida is rained cats, dogs and elephants: the skylights in the stairwell leaked. If you want something uber fancy, try the enchanting boutique hotel across the street (but I think it was $300US/night).

Room Tip: Rooms facing the street had a window/shallow balcony. Maybe fresher air, but noise from the street. The street is quiet, though, so probably not a big deal.
  • Stayed: January 2014, travelled as a couple
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Thank 10flags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013 via mobile

Actually we were booking a room over booking.com. All different roomtypes were listed there and we chose a twinroom with seating area, windows to the outside, fan and AC for 800 pesos. When we arrived in the morning we were given a smelly little room with no window, AC and no seating area for the same price!. Unfortunately my spanish is very bad and I ended up early discussing with the guy at the reception because he didn't understand me and i didn't understand him completely but fact was that there was no real explanation to it. I showed him my booking confirmation with the room and the price and he just told me that the room was already given away! Then he showed us another room with all the facilities we had booked and suddenly wanted 1200 pesos for it! So we stayed in our little cramped room and realized during the night that it was not our backpacks smelling so bad (even after one month travelling) but that it were the matresses! Mine was very bad smelling of urine and the other one of everything else. They were even very old and worn out and it were maybe the cheapest you could get, you felt every bedspring, and the beds in the doorms were of the same kind! The heat of the room made the smell even worse and i was so disgusted that I went sick and spent the whole night in the common room. We booked two nights but already left after this one terrible night without asking our money back. We just wanted to leave that disgusting room! And as the hostel personal didn't speak anyrting else than spanish there was no way to talk this out. Interesting was that on the day we checked in, another couple after us seemed to have the same issue and went with the guy at the reception from room to room also complaining. This is even no real hostel, no soul, no common life, no kitchen, smelly, dumpy, full of moskitoes, not well managed; avoid it!

  • Stayed: September 2013
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Thank Annick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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