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“sleazy” 1 of 5 bubbles
Review of Gran Real Yucatan

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Gran Real Yucatan
Ranked #49 of 103 Hotels in Merida
Boston, Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“sleazy”
1 of 5 bubbles Reviewed 18 August 2012

I had a terrible experience with this hotel. I booked it by accident, asked for a correction within 20 minutes, but could not get my money back. The hotel did not even respond to repeated requests from me and from Booking.com. On top of that, the hotel charged my card $50 more ( at 60% increase) than the "guaranteed" online price for a room. I suggest avoiding this hotel at all costs.

  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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256 reviews from our community

Traveller rating
    72
    88
    47
    19
    30
See reviews for
62
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11
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Padua, Italy
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 8 August 2012 via mobile

Nothing to do with a 5 stars hotel. Dirty rooms, with no fridge or any amenities. Not even a bottle of water is given un you at the arrival. Dated furnitures. Located in front of a road that is basically a bus station. Not even for one night. Don't understand how one can think this is a 5 stars hotel. A part from the nice hall, the rest it deserve at most 2 stars.

  • Stayed August 2012
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank stef0468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Merida hotels

Cozumel
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 May 2012

this is a colonial french style antique house-hotel, the rooms are very pretty, modern and fashion, the restaurante is good, and the locatio is excellent, I think we couldn´t choose a better hotel in Merida, this was perfect!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 May 2012

We stayed here in April 2012 for 4 nights. The staff were excellent, nothing was a problem, and the receptionist in particular went out of his way to help us. The hotel is located within walking distance of all the main attractions. The breakfasts were consistently good with plentiful portions. The free wi-fi was an added bonus. The building itself is beautiful and really authentic, the gardens and planting were lovely. However, our room was quite noisy due to some electrical equipment making noise all night outside by the pool. We ate at the hotel one evening and regretted it, whilst breakfast was tasty, dinner certainly wasn't! Luckily the receptionist recommended us a good local restaurant (La Chaya Maya) for our last night which was lovely.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank harrietstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tataouine, Tunisia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 1 April 2012

If you want to pay 1200 pesos for a room with a dirty bathroom, cheap soap and not even a fridge, go there. At 2am, we were woken up by a running noise which force me to go to the reception. I was told thet the noise was from the "tuberia"...no news for the staff. So we had to change rooms, packing up and ending up in another room where the AC was not working out.
Breakfast is horriblee, with canned sausages charged at 98 pesos, insipid coffee, and fresh juice that has been made thee day before.
This hotel is primerly catering for huge groups and does not care for individual travellers. The rooms are quite small also, with regards to the amount charged. Avoid it ! Last but not least, when connecting to WiFi, the service is offered by a third party which logs your browsing habits. Privacy ???

  • Stayed March 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank vROEbVNB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Real Yucatan

Property: Gran Real Yucatan
Address: Calle 56 No 474, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 103 Hotels in Merida
Price range (per night): $68 - $177
Hotel Class:3.5 star — Gran Real Yucatan 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Gran Real Yucatan is a five star hotel located in a former 19th century French style mansion, in the historic center of Merida, Yucatan. It offers two Master Suites, two Junior Suites, 18 Delux Plus bedrooms and 52 Delux bedrooms. The wide facilities and personalized service provide with comfort and luxury for a better experience. The hotel’s restaurant, “El Emperador”, offers a great variety of local and international dishes and the bar, “Los Vitrales”, next to the swimming pool, has a wide selection of cocktails and wines. All rooms are equipped with air conditioning, safe box, LCD flat screen tv with remote control, telephone in the room and bathroom, WIFI, fully equipped bathroom including amenities and bathtub. All rooms have balconies with views to the pool or garden. The hotel’s location makes it a perfect choice for every traveler since is located only a few steps away from the cathedral and Main Square, also close from the colonial “barrios” or neighborhoods of the center area. It is also strategically located for the business travelers; it is only a few blocks away from the business and commercial district, Paseo de Montejo. You will be able to find a wide variety of restaurants, bars, churches, parks, souvenir and boutique stores and more. Stay in the Gran Real Yucatan to make your stay a unique experience. ... more   less 
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Also Known As:
Gran Real Yucatan Hotel Merida
Gran Real Yucatan Merida

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