We have been to Isla many times over 20 years. We love the location (Playa Norte) on Isla's finest beach, and near enough for an easy walk to town. Usually we stay at Na Balam (our favorite hotel on the island), but they had been booked when I was scheduling the trip. So, I reserved online at Cabanas Maria Del Mar. What a rip off. First off, they told us nothing when we checked in, such as, you must pay to sit on their beach (not just rent chairs - they've got a sign on the beach saying they'll charge you regardless), or even the good stuff: a continental breakfast included. Worse, they misrepresented the policy of the neighboring hotel, stating theycharge for chairs as well (the neighbor hotel does not charge their guests to sit down). After 2 days, we were able to move to another hotel. At checkout the shakedown started in earnest. First they charged us for an extra night for changing our reservation. Then....get this, they said they would not apply the one night's deposit I paid with the reservation claiming the travel agent "keeps that". So, we ended up paying the cost of four nights for two nights. I will dispute the rapacious overcharging with my credit card company when we return, but for now just want to warn others.
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- Also Known As:
- Cabanas Maria Del Mar Hotel Isla Mujeres