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Traveller rating
2,538
969
297
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88
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All reviews satay platinum suite pool bar thai restaurant all inclusive package beach restaurant superior room beach club breakfast buffet golf cart jacuzzi on the balcony living room chicken wings ocean view playa norte mixed drinks bottle of champagne
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Reviewed 8 May 2021

Decided on a last minute short visit to Isla Mujeres from Tulum. Loved this place. Amazing location walking distance to center and ferry. Beach was beautiful and well maintained. The staff was fantastic and food was also very good. We really enjoyed our visit and have already recommended the hotel to friends thinking of visiting. Special mentions to Jesus at the front desk. Jose (bell/front desk), Dany at the beach who worked very hard taking care of us and everyone else. And the team at dinner at the beach restaurant (on 4/27). Will be back!

Room tip: the all inclusive turned out to be a great value
Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
2  Thank luv2travel0604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Privilege Aluxes, Director General at Privilege Aluxes, responded to this reviewResponded 11 May 2021

Dear Luv2travel0604


First of all, we would like to thank you for your recent stay at PA and for taking the time to share your feedback with other travelers.

Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered and the outstanding service provided by our PA team. We will pass your kind words along to the entire team specialy Jesus, Jose and Dany.


We look forward to having you back home in a not so distant future


Kind regards


PA Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2021

This was our 10th year staying at the hotel for our annual sister trip. We felt blessed to be able to return, having left last year just prior to the shutdown. We were very happy to see so many of the staff back, after what must have been an awful time for them. The staff is what makes us return.
We are assisted at check-in by the capable and friendly front desk staff – Ofelia, Jesus, Hugo, Cynthia. We appreciate being greeted and shown to our rooms by Jaime, the bell captain for many years, and Jose, the bellman.
The hotel rooms are very nice and the layout of the hotel is wonderful. The location is great! Close to town and on a beautiful, private white sand beach. New this year was the use of QR codes for menus. I don’t always have my phone with me or know how to do it, so I appreciated being given a menu upon request.
All the staff, managers, security, maintenance, cleaners, spa, etc. go above and beyond to care for guests.
We have the most interaction with the restaurant and bar staff, who I will try to name. Thank you to Manager, Pablo and Captains, Luis and Jalloy. Breakfast is served at the table, not buffet. What a joy it is to be welcomed by Hugo each morning serving bread and fruit plates! Wonderful to see friends of many years – Antonio, Ricardo, Jorge, Misa, Raul, Leandri, Hedibierto, Edwin, Ivan as well as new staff Ruben and Nestor. All are so kind and patient as we order. A big shout out to great bartenders Nemo, Matu, Rodrigo, Alex, Samuel, Ivan, Ricardo, and our happy hour martini master, Jose. We miss Sergio, but were able to visit him at his bar, Le Keech There is a Thai restaurant at the hotel called Satay – thank you, Wendy and Diana. The beach service is fantastic! We love Antonio and Misa and the new fun and funny Daniel! A special thank you to Roseanna at the towels and spa. I apologize for missing anyone who I haven’t named. Thank you all of you! We look forward to seeing you next year!

Date of stay: April 2021
    • Value
    • Rooms
    • Service
1  Thank mew57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Privilege Aluxes, Director General at Privilege Aluxes, responded to this reviewResponded 10 May 2021

Dear Mew57

We would like to thank you on behalf of PA team for your loyalty and preference. It was certainly a pleasure having you back home for the 10th year stayig in our resort.

We are delighted to read that you enjoyed your vacations with us, especially the culinary offer and service from our restaurants and Bars. We have strived to deliver the most memorable experience to our valued guests.

We highly appreciate your gracious comments here and have shared them with our team. And we are truly proud that this time Ofelia, Jesus, Hugo, Cinthia, Jaime, Jose (Front desk Staff) and Pablo, Luis, Yalloy, Hugo, Antonio, Ricardo, Jorge, Misael, Raul, Leandri, Hediberto, Edwin, Ivan, Ruben, Nestor, Nemo, Matu, Rodrigo, Alex, Samuel, Jose, Wendy, Diana (Bars and Restaurants) And Rossana fron the Spa and all our staff impressed you with their service.


We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience.


Kind regards

PA Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2021

Every single staff member we encountered gave absolutely wonderful customer service and went above and beyond to ensure we had a wonderful stay. The service was amazing, the food was good, and the view from the WOW Suite is beyond compare! I would highly recommend a stay at Privilege Aluxes!

Date of stay: April 2021
Review collected in partnership with this hotel
1  Thank Wanderer02974763874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Privilege Aluxes, Director General at Privilege Aluxes, responded to this reviewResponded 9 May 2021

Dear Wanderer 02974763874

We thank you for your wonderful review. it is a pleasure for us to read the good comments you have shared with the traveling community. We are glad to read that you enjoyed our Wow Suite and thank you for recommend PA to the TA readers

It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. The PA team has a commitment is to make every guest experience, as exceptional and unique as it can be.

We look forward to welcoming you back soon and have another opportunity to pamper you with our service.

Kind regards


PA Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2021

This place needs 6 Stars! I couldn't ask for a better location and service. Clean and superb! Not too fancy! Just right! Affordable and comfortable!
Location! Location! Location! trust me! 30 seconds from everything!
See you all again soon!

Jeff G.
Maryland

Room tip: If you want balcony space Get the King bed Alux with whirlpool on balcony. plenty of space to move around.
Date of stay: April 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank jeffgQ192BK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Privilege Aluxes, Director General at Privilege Aluxes, responded to this reviewResponded 3 May 2021

Dear Jeff G

Thank you for selecting the hospitality of PA, and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service.


We sincerely hope we can have the honor of being your hosts in a not too distant future.


Best Regards,

PA Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2021

We stayed here for 10 nights in an ocean view suite! We had a terrific view . The balcony was large with a table and chairs and 2 loungers. The bed was comfortable , slept like a baby! All of the staff including the concierge were so friendly ! We did the beach every morning , pool bar in the afternoon and then walked around town. We did a golf cart 2 days to see the southern end of the island! Beautiful! Alex, Miguel, Daniel, Ruben, rodrigo, alejandro, and the lady at breakfast check in were some of the best! We totally enjoyed the evening entertainment ant the beach club and coffee outside of savoy. If I were to recommend to the resort we needed a small nightlight in the bathroom and they needed to change up the menus at the beach dinner. Even if they offered some tacos, lunch items at night! Thanks to all who made our vacation great!

Date of stay: April 2021
1  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Privilege Aluxes, Director General at Privilege Aluxes, responded to this reviewResponded 3 May 2021

Dear Linda M

We would like to thank you for the wonderful review you have shared for Tripadvisor readers. It is our pleasure to read that you enjoyed your OV suite and hotel facilities.


Our friendly and knowledgeable staff work hard to ensure we exceed our guest’s expectations during your vacation, and we are truly proud that this time Alex, Miguel, Daniel, Ruben, Rodrigo, Alejandro and Yared impressed you with their service.


We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another truly wonderful and memorable experience.


Kind regards


PA Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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