Upon entering the hotel, the first thing we noticed was a cockroach lurking by the entrance. Not a great beginning. We also experienced no hot water. The front desk was surprised by that and said there would be a remedy soon. Nobody told us there never was hot water. After 4 days, there still was no hot water. Is there or is there not hot water? Please tell me if you ever find out. The bedding is also something to behold. If you can keep the slippery sheets and bedspread on, you are more fortunate than us. The staff is very friendly and the place is very clean. Yes, the AC does work. I don't think we will be back.
- Official Description (provided by the hotel):
- You are going to love the friendly and hospitable atmosphere of the Hotel La Casona Real.Family-owned and operated, the hotel is beautifully painted and decorated with a variety of plants both inside and out. The hotel has a private scuba diving instructor to help our guests who are underwater enthusiasts. ... more less
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- Also Known As:
- La Casona Real Cozumel
- La Casona Real Hotel