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“Not as good as the reviews” 2 of 5 bubbles
Review of Hotel La Casona Real

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Hotel La Casona Real
Ranked #35 of 50 Hotels in Cozumel
seattle
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not as good as the reviews”
2 of 5 bubbles Reviewed 31 January 2012

Upon entering the hotel, the first thing we noticed was a cockroach lurking by the entrance. Not a great beginning. We also experienced no hot water. The front desk was surprised by that and said there would be a remedy soon. Nobody told us there never was hot water. After 4 days, there still was no hot water. Is there or is there not hot water? Please tell me if you ever find out. The bedding is also something to behold. If you can keep the slippery sheets and bedspread on, you are more fortunate than us. The staff is very friendly and the place is very clean. Yes, the AC does work. I don't think we will be back.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank nellySeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 reviews from our community

Traveller rating
    73
    44
    13
    8
    7
See reviews for
25
59
21
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Ottawa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 25 January 2012

I liked this hotel, it is well located, clean, and the people are friendly. I have been in several hotels in central and south America that were not as clean and friendly, but they had hot water.
This place had no hot running water. When I spoke to the person at the front desk, she simply said they don`t provide hot running water, although she gave me a coffee maker so that I could heat some. And no the water is not hot enough that you don`t require the water to be heated..
For that reason I would not go back.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DiverOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 17 January 2012

We stayed here 4 nights for New Years. It's approx. 4 blocks from the pier. We usually go all-inclusive, but decided to try something different. This hotel was cheap, clean and friendly. I do want to express that it can be a little noisy, but remember.... the price is right! The staff (front desk, housekeeping, restaurant, etc) bent over backwards to make sure our stay was comfortable. They also have a security guard on duty. Be sure to read my other reviews for the restaurants of choice.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LilLorriLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 January 2012

This was an excellent place for us to stay for our two nights in Cozumel. Our room was ready when we arrived at noon and we were quickly checked in. Everything one could possibly want, save for a beach good for swimming, is in walking distance. Since we were traveling on a budget without a car, this hotel was perfect at under $50 per night with easy on foot access to the ferry, restaurants, shopping, groceries, atms, people watching and scooter rental places. (On a side note, I highly recommend cruising Cozumel by scooter. When we wanted to get to the beach, we rented one for 200 pesos and had it until 6 pm for the day. ) The room only had hot water enough for short showers but that seemed fine.
My one complaint is the attached outdoor restaurant doesn't have a single vegan item on their breakfast menu but I'm pretty sure it'd be crazy if they did.
Probably best suited for travelers who don't have a car--not sure if they have a parking lot--and want to explore all things Cozumel by foot, taxi, or scooter, and return to their hotel to rest up. I wish I'd stayed there again at the end of my trip instead of the "resort" hotel!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sts227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

My girlfriend and I stayed at this hotel our first two nights of our mexico vacation, and loved it. For the price it was great. Clean & cute rooms, hot shower, and within walking distance of everywhere we wanted to go. We later "splurged" on a much more expensive place with beach access, and wished we'd just stayed at Casona Real again instead. For the price it was great.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kerkyrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Casona Real

Property: Hotel La Casona Real
Address: Avenida Benito Juarez 501, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #35 of 50 Hotels in Cozumel
Price range (per night): $63 - $191
Hotel Class:3 star — Hotel La Casona Real 3*
Number of rooms: 15
Official Description (provided by the hotel):
You are going to love the friendly and hospitable atmosphere of the Hotel La Casona Real.Family-owned and operated, the hotel is beautifully painted and decorated with a variety of plants both inside and out. The hotel has a private scuba diving instructor to help our guests who are underwater enthusiasts. ... more   less 
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Also Known As:
La Casona Real Cozumel
La Casona Real Hotel

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