We have stayed at this hotel annually for numerous years and will definitely return. Location is terrific, the service staff give us a warm welcome and attentive service upon each return, the breakfast is great, and everything is very clean and quiet. It's convenient to be able to walk to a large variety of excellent nearby restaurants rather than eating all-inclusive meals from the same kitchen all week. Pickup and return for diving can occur at the pier across the street.
The one warning I would give is that reservations and front desk staff can be disappointing. Last month we had our second experience with a very cavalier approach to providing what we had reserved. We were issued keys and sent to a room that did not meet our prepaid reservation specifications. When we went back to the desk, it was clear they knew but did not tell us the room was not as specified, and the response was essentially "we don't have of that type left so you'll just have to accept what you get." No offer of adjustment or compensation of any kind, and only after we kept stating that we were unhappy did the desk staff finally agree to find another guest who would be willing to swap rooms after the first night. I don't know what would have happened if a kind guest had not agreed to the change, and no one subsequently acknowledged or apologized for the problem.
- Official Description (provided by the hotel):
- Our beautifully-designed hotel and our loving staff are ready to delight you in Casa Mexicana, like your home away from home! We're located very close to the main pier at Cozumel, just in the heart of the island. ... more less
- Reservation Options:
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- Also Known As:
- Casa Mexicana Cozumel Hotel Cozumel
- Casa Mexicana Hotel Cozumel
- Cozumel Casa Mexicana