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Reviewed 3 September 2018 via mobile

The hotel is definitely old and needs some renovations. Changing sheets and towels once in a while wouldn't hurt either (we stayed for 6 nights and they never changed the sheets). That being said this hotel is fine for a relaxing stay. The pool area and the beach area are very nice. The ocean water was very clean and did not seem to have the algae problem that was affecting Mexico's coast. It's also really nice to swim and snorkel as there is a little reef right there with lots of colorful fish.
The food is definitely not the best and needs improvement and a little more options. There's two restaurants, one inside and one outside. The one outside is right on the beach but does not have air conditioning and, although the view was great, I hated eating there because it was really hot. The inside restaurant was definitely more comfortable but you can't choose where to eat as they will only serve your meal in one of the two restaurants.
Overall it is cheaper than most 4*hotels so worth the money

Date of stay: August 2018
Trip type: Travelled as a couple
5  Thank benedettaleoni97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique U, Director of Sales at Hotel Cozumel and Resort, responded to this reviewResponded 3 September 2018

Dear guest,

I want to thank you for choosing our hotel to spend your holidays, thanks also for your valuable review, certainly in all our rooms there is a small note that says that if you want the maid to change the sheets or towels, you can leave them to one side of the bed or in the bath tub, in the case of towels, any way I will share your review with all our team and heads of the involved departments.

We hope you can come back soon.

Saludos Cordiales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018 via mobile

Love this place as it is older but well maintained and clean for the amount of people who stay here.

Large pool and plenty of shade and sun to relax. Man made beach with ironshore for great snorkeling. Pier for dive pickup or use onsite dive shop for convenience.

AI option which is a good value. Never went hungry.

Staff is what makes this place what it is and will definitely be back and in fact that will be Christmas of this year. I am sure my 4th time this past year won't be a disappointment. Can't wait to go back!!

Date of stay: August 2018
Trip type: Travelled as a couple
4  Thank AlanPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique U, Director of Sales at Hotel Cozumel and Resort, responded to this reviewResponded 3 September 2018

Dear guest,

Thank you for spend your vacation one more year in our hotel, thanks also for your valuable review.

We'll waiting for you at the end of the year to shake your hand.

Receive a warm saludo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018

Having stayed her two other times in the past year I knew exactly what I was getting and was not disappointed .

Older hotel but well maintained. Beautiful lobby and easy check in. Largest pool in Cozumel with a hot tub which comes in handy in the winter during those cool nights.

Nice rooms with good water pressure and hot water with great A/C. Nice balcony with place to hang diving gear with a view of the pool.Elevator to rear all floors.

Has an all- inclusive option which is a good value. Food is decent for what you pay and I never went hungry or got sick which is important Breakfast and lunch were the best meals.At the price you can go downtown to eat at the many restaurants as you are within walking distance.

Great place for divers with on site dive shop and pier but any dive shop can pick you up there. Great place to hang out with man made beach and iron shore with great snorkeling.

The best thing about this hotel is the people who work there who will go over and above to make your stay the best they can possible make it.
.
Is this place for everyone? Probably not as some peoples expectations are much to high but its the place for me. In fact I am booked again this December over Christmas and am looking forward to returning as I know exactly what I am going to get.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
6  Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique U, Director of Sales at Hotel Cozumel and Resort, responded to this reviewResponded 3 September 2018

Dear guest,

Thank you for your review, it will be shared with all our team and the heads of each department, it will be a great impulse to continue with our good service.

Saludos Cordiales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

Our stay at the Resort was good. The staff were very friendly. The entire place was kept clean. Of course the bar tenders were great! They did have trouble finding my reservation when I first checked in. You can imagine how nerve wrecking that is. They only had rooms with one bed, so we had to share, but it was smooth sailing after that.

Date of stay: July 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
2  Thank miracledavis820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique U, Director of Sales at Hotel Cozumel and Resort, responded to this reviewResponded 29 August 2018

Dear guest,

Thank you for your preference, also many thanks for your review.

We hope you can come back soon.

Receive a warm saludo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

It was a good trip and hotel was nice. The pool area was nice but water temp of pool was bathwater temp. Overall I would stay here again.The linens for bath area were very poor. Fresh flowers were a nice touch. All staff were very nice and always willing to assist. It's a beautiful place.

Room tip: Option for more english TV selection. Refrigerator in room. Better towels for bathroom
Date of stay: July 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
2  Thank memaria73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique U, Director of Sales at Hotel Cozumel and Resort, responded to this reviewResponded 23 August 2018

Dear guest,

Thank you for visiting us, also thanks for your valuable review, it will be shared with our team to take note about your dissatisfactions and fix it.

We hope you can come back soon.

Receive a warm saludo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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