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“First visit to Casa Del Mar”

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Casa del Mar Cozumel Hotel & Dive Resort
Ranked #26 of 51 Hotels in Cozumel
Kalamazoo, Michigan, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“First visit to Casa Del Mar”
4 of 5 bubbles Reviewed 2 March 2012

This was our third time in Coz, but our first at Casa. We loved it from 2/7/12 to 2/14/12. Only drawback was that the internet signal is not very strong and it is off and on. Other than that it was wonderful, clean, quiet, safe. The trek into town is not that bad, took us maybe twenty minutes max at a moderate pace. Venture in town to Los Seras great food and really cheap, best food we had while there I think. Ernesto's across the street is good for breakfast, and there is a little taco shack right out front that is also good but has funny hours. don't be afraid to go to the local stores and buy food, it is cool as ever. We had so much fun, don't let them get you on prices always always bargin and exchange some cash for pesos they will go down especially when you pull them US dollars out. Miguel at the front desk is cool, everybody we came in contact with pretty much was cool. Guys downtown will try and sell you everything!! Rent scooters and get out on the island and enjoy. We will be back in Sept!

Room Tip: cabs are like $7.00 to most places, airport in town etc. Haggle on prices moped, car rental,they wil...
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Miguel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Toronto, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

this was my first time to casa del mar on feb3rd to the 10th.I must say this is a very clean and well kept hotel.The staff was very helpful.There was always someone somewhere cleaning .my family felt very comfortable and the food was very good on and off the resort.I want to say thank you to miguel at the front desk, he was very helpful and always answered my questions.This is a very quiet place and i think my family made the most noise for that week. BIGG UP CASA DEL MAR COZUMEL!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank cubanfan34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeville, Mn.
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 31 January 2012

After staying here for15 years it's still our favorite place. It is one of the few smaller hotels that are still around, which is why we like it. The staff is friendly, helpful and we have always have had great service. Good value for the price. Not for those who prefer a 4 or 5 star, all inclusive, mega-resort on a white sandy beach. The beach area is elevated and man made with lounge chairs, palapas for shade, access to the water, good snorkeling right in the area. The surrounding waterfront is full of activity, nice pool, good food in the restaurant. We prefer to not do their all inclusive meal plan as you order off the menu, so it is nice to visit other restaurants for variety, but do choose to eat there a fair amount anyway. Many divers stay there and they have a dive shop. Recommendations: Take the 2+ hour, 3 reef snorkel tour with Islenos Tours, located right across the street. It was wonderful. With a party of 4 or more, departing in the afternoon after the cruise ship customer tours are done, they were willing to discount the price. Also the Atlantis Submarine tour, located across the street, was very good, but expensive.

Room Tip: The "superior" rooms and cabanas are worth the upgrade.
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  • Stayed January 2012, travelled with friends
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Helpful?
3 Thank jimnjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minong, Wisconsin
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 25 January 2012

My wife and I just returned from a 2 week stay at the Hotel Casa Del Mar. I will attempt to write a thorough and honest review of this hotel, to aid others in their search for quality hotels.
We booked this hotel through a cheap ticket type website. We chose not to purchase the meal plan, as we did not want to be tied to the hotel's restaurant for our entire 2 week stay. After being there for 2 days, and accumulating a room charge bill of around $200, we decided to check into purchasing the meal plan. It turns out that, although they break it down to $39 a night per person, one cannot purchase it by the night. You must purchase the meal plan at the time of booking the trip. We did not know this, and the hotel did tell us that we could wait until we only had a few days left of our 2 week stay, then pay our room charge bill, then purchase the meal plan for the remaining nights. I understand that it would make a little nightmare in their accounting department, but wouldn't it also do that near the end of our stay? Their offer rubbed me the wrong way, so I just decided that I would go down to the local "Mega" store and purchase a cheap cooler, my tequila/rum/and mix, some cheese and turkey, along with some crackers and such. Let me make this statement: I am not a cheapskate, at $6.50 a drink and being there for a 2 week period, I am also not stupid. There are times when just a quick snack is all we needed for lunch, and drinking our own liquor was definitely cheaper in the long run. The hotel had no problem with this, and actually told me that "this was your home and do what you want". We are not alcoholics, but can drink quite a bit, and 6 drinks alone would have cost $39. I tried to give my money to the hotel through the meal plan, but was denied, so this was my answer to the problem.
The hotel was expecting us, and check in was quick and easy. The front desk staff spoke English to the point that there was no problem communicating for the most part. The hotel was clean, as were the rooms, and we stayed in a "Superior Room" on the ground floor. We were moved to a different room after 3 days due to an air conditioner failure in our original room. Inside the center of the 3 story hotel is an open triangular shaped garden and fountain. I did see 4 cockroaches that were on their last legs in the garden, due to recent spraying, but I was awakened one night with one crawling up my arm in bed. I notified the front desk the next morning, and requested that the room be sprayed, which they did immediately. Please understand that bugs are at every hotel, and this hotel dealt with the situation professionally, so don't knock them for this. Both rooms that we were in lacked drawer space, and there were only 2 drawers to use under the TV stand. The closet has 3 open shelves, a small closet rod with 7 hangers, and a safe deposit box. The safe deposit box required you to get a lock and key from the front desk to use it. The bathrooms and showers were small, and some of the shower windows had louvers that actually faced an inside hallway, rather than outside. This made for some noisy mornings, as we ended up having to listen to any conversation that took place in these showers and from that room, as our room was at the end of that short hallway. We also were awakened several mornings by these conversations, along with these guest's friend coming and knocking on their doors at 6:15 in the morning yelling "wake up". This had nothing to do with the hotel, but just some very inconsiderate guests that seem to forget that there are other vacationers there that might appreciate a little peace and quiet in the morning. I have read reviews of this hotel stating a lack of hot water, and people need to understand that the hotel does not use hot water heaters. They have large tanks of water on the roof that get heated by the sun during the day, and this provides the hot water to the guests. We always had at least luke warm water out of the hot water faucet, and there were a few times where we actually had to turn on the cold water faucet to cool it down. The best time to get a hot shower was in the late afternoon and evening, but occasionally it would be fairly hot in the morning yet. The air conditioning was quiet and worked well in our second room. There is a tennis court that can only be used during daylight hour. The "game room" was down stairs from the front desk, and consisted of a pool table and a small book shelf with books that had been left from prior guests. There was also a small card table with 2 chairs, but nothing worth mentioning.
The pool was cold, as most of the pools were that we have stepped into in Mexico. It was rare to see someone in the pool, or at the swim up bar, except to get a quick drink or dip, then get out. The hot tub was rarely hot, unless you went to the front desk and requested that they turn on the heater. I don't know why we should have to ask, but maybe they were trying to conserve energy. One problem we experienced with the hot tub was with a few of the divers. Even though the hotel had a rinse area specifically made for the scuba divers, some of them chose to sit and rinse off in the hot tub with there wet suits on. This made for a pretty cloudy and salty hot tub, and made us quit using it all together after a few days of this. Once again, some inconsiderate guests that think only of themselves, but I wish the hotel staff would have said something to them. The hotel, as most in Cozumel, really cater to the divers. I'm sure they didn't want to ruffle any feathers. The divers also regularly had their wet suits hanging on lounge chairs by the pool, but they never interfered with pool use. One thing that the hotel definitely needed was some portable umbrellas that could be moved around the pool. There were 4 umbrellas in the center of tables, but they could not be moved, which made finding shade around the pool sometimes a challenge.
The beach area, which is across a short bridge from the pool area, is a makeshift beach. It was divided into two small sections, and served it's purpose, with nice views of the cruise ships and ocean. Getting waiter service in the area was possible, but you had to let them know you were crossing the bridge and required service. They would check on you occasionally to see if you needed anything.
There are 2 computers in the main lobby for guest use, along with wireless internet. The router is located in the lobby so that is where the signal is best. There is another antenna located on the outside of the building, and happened to be located outside of our second room. This fact conveniently gave us wireless access in our room (#123), and gave access to one side of the pool and part of the restaurant. One nice thing is that there are several wireless signals from neighboring businesses (Atlantis, Ernestos) and once you visited their business and got their access code, you could pick them up at Casa del Mar in spots.
Our package included 2 free tickets to Atlantis submarine ride. We used these tickets, and it was well worth the time as it was quit interesting and enjoyable. We also received a free rental car, which cost us $17 for mandatory liability, and we chose to decline the $24 vehicle insurance. We used the car one day, and it was picked up the following morning without incidents.
The restaurant had good food, and offered a breakfast - lunch- and dinner menus. It shut down for an hour in between meals to prepare for the next. The menu ended up becoming limited after a week, and the all inclusive guests would complain about lack of choices. There was and is no "buffet" type breakfast, nor is there a free breakfast included in any package. Included in the "diver" package is what they call a "continental breakfast" which includes juice, fruit, and cereal. Unfortunately there are vacation packages out there that are being sold by other website that have old advertisements of the past, when they did offer free breakfasts, but these offers are no longer valid. The resort will not honor any old ad from any vacation package sellers that didn't update their ads. I suggest you check out Casa Del Mar's website to see the most recent offers. The bar had a "Happy Hour" from 5 to 6 pm, where drinks were 2 for 1. The non "all inclusive" guests seem to take advantage of the lower drink prices. Service was excellent from the waiters and bartenders, especially "Santos" who seemed to be the main bartender. He was always smiling, happy, and upbeat.
The package included free admission to "Nachi Cocom" beach club, and 20% off food and drink there. We did not go there after hearing that it was expensive and you were constantly hounded by excursion salespeople. We had everything at Casa Del Mar that "Nachi Cocum" offered, except for a sand beach that connected to the ocean. We were content where we were.
Getting a good nights sleep was a challenge at times, due to the restaurant/dance place "Paprikas", which is located about 200 yards from Casa Del Mar. They would start playing their loud, bass booming, music around 1:00 am. until about 3:30 am., which seemed to direct itself right into our corner room. The music actually woke my wife and I up from a sound sleep, with the air conditioning running. Casa Del Mar front desk stated that they couldn't do anything about it (didn't want to ruffle any feathers) and we were left to just accept it. Thank God for ear plugs, as this happened about 6 times in a 2 week period.
All in all we had a great time, and thought that the staff at Casa Del Mar was quite efficient, courteous, and always aimed to please. This hotel isn't the Ritz, but I would rate it a solid 3 star. Any problems we experienced were mainly due to inconsiderate guests, and neighboring businesses, not the hotel.

Room Tip: Choose second or third floor to avoid possible bug issues. Avoid Northwest corner that faces music...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 2 January 2012

My girlfriend and I stayed here for two nights at the end of our mexico vacation, and were disappointed in the value of the hotel. This was supposed to be our tiny splurge hotel, spending a little more per night than we had been the rest of the trip, in order to have beach access. However the hotel smelled bad, there was a lot of noise from other guests in the halls at night, and the toilet didn't flush half the time. Not very romantic. The staff was very friendly, and the food was average, but I certainly wouldn't pay as much as we did to stay here. Maybe it's a good deal at $50 a night, but certainly not at $110.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kerkyrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Property: Casa del Mar Cozumel Hotel & Dive Resort
Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Price range (per night): $85 - $194
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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