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“Perfect diving trip”

Plongee Grand Cozumel Diving
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Diving with our team is more than just an ordinary dive experience. It also means that, through high standards of diving and procedures, we're going to make sure you're always well prepared and supported to dive safely and fully enjoy your dives. We will personalize every dive to meet your experience level and our professionals will help and guide you to improve your diving skills.
Useful Information: Bathroom facilities, Activities for young children, Activities for older children
Reviewed 4 April 2018 via mobile

Second trip to Cozumel with Steve’s team. Awesome staff both underwater and on the boat.

The groups were well divided depending on different level of experience so everybody could enjoy its experience to the fullest.

Thanks to our guide Gaëtan for taking care of us and for taking us to amazing dive sites.

The boat is large with both sunny and shadow areas. It was very busy but there was still enough room for everyone to be comfortable.

The staff helped us through every step. We really appreciated their help when it was time to get back on the boat.

Thank you guys. We had a wonderful time with you. Leaving was heartbreaking but we’ll make sure to go back.

Thank Marie-Pier A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"jean francois"
in 5 reviews
"dive shop"
in 8 reviews
"boat crew"
in 4 reviews
"open water certification"
in 4 reviews
"great place to dive"
in 2 reviews
"nice boat"
in 2 reviews
"padi certification"
in 2 reviews
"marine life"
in 3 reviews
"surface interval"
in 2 reviews
"great trip"
in 2 reviews
"fish"
in 4 reviews
"the reefs"
in 2 reviews
"diveshop"
in 3 reviews
"instructor"
in 12 reviews
"diving"
in 44 reviews
"equipment"
in 8 reviews
"briefing"
in 4 reviews
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6 - 10 of 189 reviews

Reviewed 26 March 2018 via mobile

I cannot write regarding the scuba diving because I have chosen to not dive with them. However, I can certainly comment on their customers services. I had inquired regarding scuba diving back in February. Regarding prices $ number of dives etc and even the possibility of staying at their hotel. Did not pay à deposit nor reserved. The assumption was made by the owner that I was staying at their hotel. According to him, a room was reserved to my name and someone was expecting me at the airport. I did not know that ! Did not reserve on Expedia nor via them. Overall a misunderstanding and bad communication. I showed up at their shop on my first day - to apology for the misunderstanding and well to book some dives. Cause it’s not because I wasn’t staying at their hotel that I hadn’t chosen to dive with them. I had Quebec scuba diving friends refer me to them. The welcome that day was unwelcoming. I received the cold shoulder, a mean look and a defensive response from Steve himself. I understand that this is a frustrating situation for him. However, a girl can certainly shop around to find the right hotel for her. My advice, please do also shop around. Plenty of hotels and hostels. And the same goes for scuba diving shops. There’s one every corner ! Someone will welcome you with arms open ( and for cheaper $$). Cheers. Sorry for the long post.

Thank Taly47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSMLGC, Owner at Plongee Grand Cozumel Diving, responded to this reviewResponded 28 March 2018
Google Translation

Oui je commencerais ma réponse par:
Franchemant.. vous avez vraiment pris..ou perdu 10 minutes de vos vacances pour venir expliquer à tous la situation que nous avons vécu hier matin et dont pour laquelle vous avez réagis bien dramatiquement, selon ma femme et moi. Je vois que vous n'aimez pas notre service personnalisé (du moins le peu que vous avez pu constater de vos yeux avec votre courte expérience) car votre décision de faire affaire avec un dive shop moins cher $$ sans avoir pris la peine d'essayer notre endroit qui, comme vous disiez, vous avait été chaudement recommandé. Bien à vous de vivre cette situation et ce simple malendendu comme bon vous semble et bonne vacances et bonnes plongées sécuritaires, je l'espère, avec un de mes collègues de l'île. Sans rancune quelconque de notre côté. Steve et Marie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018

I took the Open Water certification with Enzo as my instructor. He was all around awesome. Kind, helpful, enthusiastic and funny. Ludo, who organizes trips, etc. is a wonderful person. In short, I'd recommend Plongée Grand Cozumel to anyone who is interested in diving in Cozumel.

Thank Ver0P0nce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

I really had an amazing dive experience with plongee grand cozumel. Enzo is a really good dive instructor. I felt save the whole time, even when I got equalization problems and he showed me many wildlive under water. The crew on board is nice, friendly and perfectly organised. So I really recommend this dive shop. Thank you Jean-Francois for making that great experience possible.

Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 December 2017 via mobile

Don't go anywhere else. This is the place to go to have a perfect day diving in a perfect location. They have service in french, english and spanish so it's for everyone.

Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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