Adriana kept in contact with me from the time that I booked the rental until after we left the rental. Andriana's daughter Denise who now lives there even reached out to us. Any questions I had Adriana answered and she put me in contact with Michelle the person who manages her rental unit before we even got there. When we got there, Michelle greeted us right away. It was nice because Michelle is from Canada, so we had someone from North America that we could ask questions that an American might have. Her and her husband helped us with whatever we needed help with. I truly felt a camaraderie with them. We booked our round trip shuttle to and from the airport with Best Day. I would recommend them. Best Day was professional, friendly and most people I dealt with spoke a good amount of English. There is a company you can book tours with in the lobby of the hotel. I enjoyed the whole experience plus we had a beautiful view of the sea.