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61 - 66 of 4,425 reviews
Reviewed 13 August 2018

I would be back sooner if you give me a room on the 7,8,9 floor. This was my 1st time in Cancun and I will be back. With all the negative I heard, I didnt see any of it. I am so glad we came out for my 50birthday celebration, I will ne back sooner

  • Stayed: August 2018, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank 4deandre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 5 weeks ago

We are always happy to hear that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience.

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Reviewed 13 August 2018 via mobile

This resort is beautiful and the serving staff at the beach are fantastic. Also there are great dinner shows. Wow great. The service staff is great and we all enjoyed our visit immensely. I wad staying at sunset marina and wad allowed to "resort hop". Booyaa. Beautiful

Stayed: August 2018, travelled with family
Thank Eligio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 5 weeks ago

Thank you very much for these wonderful comments. We are delighted that you enjoyed your stay with us.

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Reviewed 11 August 2018 via mobile

i was here for about a week with my family and near the pool are we recieved very well assistance with the waiter Cristian and Manuel they were very consistent with checking up on what we wanted to eat and drink etc. Also we got to meet the really helpful pool manager Dafne

Stayed: August 2018, travelled with family
Thank estelafigueroa12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 5 weeks ago

We are happy to hear your comments about our staff. We strive to provide our guests with caring and personalized service. We hope you will visit us again soon.

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Reviewed 10 August 2018

The resort is still kind of outdated But the service and food are excellent, our server Javier in the aquarium restaurant was the best he exceded our expectations in service, Damaris the concierge was a sweet heart, Elva a very nice hostess at the aquariun restaurant, they made our visit more pleasant

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Martha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 5 weeks ago

Thank you for choosing Sunset Royal for your vacation. We always look for ways to improve and your comments will be helpful. We will share your comments with the team and we hope you will visit us again soon.

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Reviewed 9 August 2018 via mobile

recently went on a family vacation & was greeted by a wonderful staff including danny , freddy , arturo . from the entertainment all 3 enjoy they’re job & it’s obvious that they enjoy what they do ! the pool staff to include christian , emmanuel , and the bartender geovany , were so attentive to our pool side needs . the wait staff at the aquario restaurant , rosaMaria , roberto were friendly & inviting . the butler sergio made sure that are checkout was smooth & easy going but mainly he was very accommodating ! thank you for a great family vacation :)

Stayed: August 2018, travelled with family
Thank Giselle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 14 August 2018

Thank you for staying with us. We appreciate the time you took to share your experience. Thank you for your kind review and for mentioning your favorite employees. We hope to welcome you back in the future.

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