My husband and I stayed in Hacienda de Castilla hotel for 9 days when we first came to Cancun, while looking for an apartment to rent. The place recently reopened under a new management, so it was renovated and they try to create a good reputation. It was well worth the money we paid for it (BTW, every third night was for free). It was clean and we had a pretty comfortable bed and air-conditioner in our room.
Their manager could speak English and was really friendly and helpful on many occasions, the staff was good too.
They have a little restaurant there too. Breakfast was not included, but was available, we also quite often had lunch or dinner there - and we liked what we were served. The only thing we did not like was that in the restaurant they played music from 10 am up until 11 pm, it was loud and all the same every day.
They had wi-fi internet that worked well.
The hotel is located far from the hotel zone, and about 15 minute taxi ride (20 pesos) from Mercado 28 or any big supermarket, which was quite far - but we enjoyed walking around by foot, we felt safe even in the evenings. It's location is also good if you just stay in Cancun overnight, as the main road to airport is just one block away. Print out a map and right down the address of the place - as taxi drivers don't know that district so well.
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