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“A good place to stay if you are frugal”

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Hotel Hacienda de Castilla
Ranked #105 of 176 Hotels in Cancun
Reviewed 19 November 2011

My husband and I stayed in Hacienda de Castilla hotel for 9 days when we first came to Cancun, while looking for an apartment to rent. The place recently reopened under a new management, so it was renovated and they try to create a good reputation. It was well worth the money we paid for it (BTW, every third night was for free). It was clean and we had a pretty comfortable bed and air-conditioner in our room.

Their manager could speak English and was really friendly and helpful on many occasions, the staff was good too.

They have a little restaurant there too. Breakfast was not included, but was available, we also quite often had lunch or dinner there - and we liked what we were served. The only thing we did not like was that in the restaurant they played music from 10 am up until 11 pm, it was loud and all the same every day.

They had wi-fi internet that worked well.

The hotel is located far from the hotel zone, and about 15 minute taxi ride (20 pesos) from Mercado 28 or any big supermarket, which was quite far - but we enjoyed walking around by foot, we felt safe even in the evenings. It's location is also good if you just stay in Cancun overnight, as the main road to airport is just one block away. Print out a map and right down the address of the place - as taxi drivers don't know that district so well.

  • Stayed: October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Yulia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 - 79 of 212 reviews

Reviewed 4 November 2011

i got this hotel for a very low rate at expedia which had a special, giving every third night away for free. in my opinion the real mexican downtown location is better than the artificial kukulkan location because you can walk to anywhere and make use of many good restaurants in downtown. kukulkan hotel and food prices are just insane! i went to the public beach km 17 almost every day by bus for 8.5 peso and returned in the afternoon. you can also take a collectivo and go to the beaches at lopez portillo which are located in the west. those beaches are more quiet and not touristy. finally you can walk to the ado terminal and take the ado bus to all cultural sights in yucatan.

after i checked in hurricane rina threatened to hit cancun. i was asked to move to the other wing of the hotel for safety reasons and a thick piece of wood got nailed in front of my window. the hurricane came as a tropical storm still causing a lot of damage. power was down for one day and because of a less than smart water service solution there was no water for the same period of time. the hotel provided buckets to wash yourself. i saw a power line hanging down and told the manager that this was the reason for the power outage (noone else had seen that even though it was hanging down just in front of the main entrance). as a result the manager called his special contacts at the mexican power monopoly. like a miracle they arrived on a friday night and fixed the line. this is mexico!

later the manager invited me for a beer and told me that customer service was the most important issue for him no matter how low the rate was..the manager was also helpful when i tried to open a bank account.

a few days later we had another water outage, this time scheduled from 9:00 am to 4:30 pm.

rooms in this hotel are nice and spacious. it feels like a four star hotel. water pressure is good and the water gets really hot (for those who need that). there is even a small swimming pool at the restaurant. rooms are airconditioned with very loud devices which cannot be controlled, you can only switch it on and off.
cable tv has a few english channels including two movie channels.
when it rains the windows will leak water inside your room. also the roof in the main area is leaking flooding the slippery tiled floor. it becomes slippery like ice and you have to be very careful not to fall.

the restaurant prepares decent food for fair prices. i had full breakfast every day for about 5.50 dollars.

there is only one very negative and that is room cleaning service. first of all it is intrusive, they open your door without your permission, if you are in the room or not. there is no 'do not disturb' sign like in any other hotel. it feels that you have no privacy.
i also found my belongings being touched by the cleaning person. i always put my toothbrush into a cup for hygiene reasons. the maid took it out and put my toothbrush at the border of the sink. they also washed my contact lens container with water which conaminates the container causing eye infections. i ended up telling the front desk that they are not allowed to enter my room any more.
the good news is that nothing got stolen..

is this hotel very good? no it is not. it is not average either so i gave it a very good on the scale.
would i book this hotel again? for the same rate yes, for sure. it is probably the best value in cancun.

Room Tip: ask for a 'do not disturb' sign when you check in give clear instructions how to clean your...
  • Stayed: October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank drfrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando F, Director General at Hotel Hacienda de Castilla, responded to this reviewResponded 7 November 2011

thanks
We will work hard to make your stay a very good EXPERIENCE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017
Google Translation

Room Tip: Nessuna, scappate
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank palan2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile
Google Translation

Stayed: September 2016
Thank Thixa2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017
Google Translation

Room Tip: atentos en verano..tapar los espacios de debajo de la puerta que dan al pasillo..asi no se escapa el...
  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank verof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Hacienda de Castilla

Address: Calle 17 Norte | Sm. 64, Mza. 23, Lotes 9 al 14, Cancun 77524, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #105 of 176 Hotels in Cancun
Price Range: $29 - $48 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda de Castilla 3*
Number of rooms: 43
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