We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Mohammad K

Mohammad

3.0 of 5 bubblesReviewed 4 weeks ago
The resort is very small, one buffet, small restaurants, no extra service on facility like serving drink and charging for pool table playing.
Date of stay: January 2025
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with riu.com
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Caribe, responded to this review
Responded 4 weeks ago
Dear guest,

Thank you very much for choosing Riu and for sharing your feedback.

As we strongly believe that customer comes first, it is truly saddening to find there were some aspects that overshadowed your experience.

Please note the pool table belongs to an external company.

Our guests’ feedback is valued and work to ensure improve for the future.

We will share your remarks to the management department.

Best Regards,

Hotel Riu Caribe
Online Reputation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$1,266
Fully refundable
No prepayment needed
  • Priceline
  • Official Hotel
    AU$1,080
  • Algotels
3.2 km from Hotel Riu Caribe
Free parking
Pool
Go to your Happy Price
  • Official Site
  • ZenHotels.com
    AU$397
  • Expedia.com
    AU$589
7.7 km from Hotel Riu Caribe
Free parking
Beachfront
  • Official Site
  • ZenHotels.com
    AU$1,047
  • Hotels.com
3.6 km from Hotel Riu Caribe
Free parking
Beachfront
Go to your Happy Price
  • Expedia.com
    AU$865
  • Official website
    AU$859
  • Hotels.com
18.0 km from Hotel Riu Caribe
Free parking
Pool
View more hotels in Cancun
Reviews (740)
Filter reviews
741 results
Traveller rating
510
138
34
22
37
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
510
138
34
22
37
Show reviews that mention
All reviews sports bar maria margarita pizza bar the mexican restaurant quiet pool every night entertainment staff coco bongo main buffet fantastic holiday specialty restaurants make reservations ocean view junior suite buffet style isla mujeres senor frogs
Selected filters
Filter
Updating list...
52 - 57 of 741 reviews
Reviewed 4 weeks ago via mobile
Serious safety incident

I was drugged and cut at your hotel. I stayed at Riu peninsula and drugged at a pool party on 10/19/24. I went to a pool party at the Riu caribe We walked in and seen it was a private pool inside the pool party for our resort so we packed our stuff in my friends Fanny pack and put it away. Then got in the pool that had no more that 8 ppl in it and walked to the swim up bar. I have been drinking patron Repo the entire trip so we ask for that. The Bartender at the caribe says they don’t have that so he gives a two repo shots. We cheers and took the shots. We look at each other and say this don’t taste right. Dont remember getting back to my room. When I woke up I was laying in the bed in my room bleeding out from a large leg laceration to my right leg and my friend laying on the floor. We both were not in the clothes that we had on. When I was sent to the hospital my friend went to retrieve our things from the room and they weren’t there so she went to the last place they were see was the RIU Caribe where she found a hotel worker had her Fanny pack on and wouldn’t give it back. The hotel treated me terrible and didn’t care that I almost died in that room. All the cared about was charging 400 then charged my card 450 without my consent. I did try reaching out to retrieve hotel footage but they declined. I almost died there and still having health problems and the room was so bloody that the police wasn’t even called to investigate. I’ve been reaching out since 10/28/24 regarding this matter and still haven’t received response yet. I was in the hospital for 10 days when I got back home

Room tip: Avoid the entire resort
Date of stay: October 2024
Trip type: Travelled with friends
2  Thank Ashley R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Caribe, responded to this reviewResponded 4 weeks ago

Dear Ashley R.

As we strongly believe that guests come first, we are truly sorry to learn about your experience.

Please be in no doubt that our guests and their well-being are our main concern. We wish to underline that, illegal activities are totally forbidden in our resort.

If you wish you can file a formal complaint at: complaints@riu.com

Our After Travel Customer Care will kindly assist you. They will be able to do the proper follow up of your statements and clarify what happened.

Sincerely,

Hotel Riu Caribe
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel was amazing , loved ebay minute of being here. Lovely clean rooms , friendly staff and fantastic food. The staff take pride in what they do. The beach is lovely , clean pools , lots of water sports and activities to try . I cannot find 1 fault with this resort. Worth every penny.

Room tip: Just have an amazing time and enjoy
Date of stay: October 2024
Trip type: Travelled with friends
Thank Deborah P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 weeks ago

We stayed at Riu Caribe for about a week during holidays this year, everything from room, cleanliness, food was great, however the buffet servers can greatly improve with timely serving drinks and clearing plates, we felt that it was very off and delayed. For all inclusive, food was not bad but can do better with more flavor and frequent change in menu. Very kid friendly with lots of fun activities for adults and kids and wheelchair accessible. Very disappointed on their mindfulness for family with kids, as we were given room on the party side which was changed to less noisy side of the property with excellent ocean view on request the next day, but at least they changed it for us.

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank RJGODBA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 weeks ago via mobile

Pros:
* Great crafting in kids club - shoutout to Ariane
* Extra single bed provided for 4yr old
* The RiuParty area is well sound proofed
* Buffet restaurant very good
* Asian restaurant is good with friendly staff but is all buffet
* Entertainment team are exceptional - the energy they have to repeat the same activities, day in day out, is admirable - also the friendliest of the staff
* Cleaning staff were always very kind and friendly
* 24hr sports bar provides a decent morning coffee (to bring back to the room post sunbed saving)
* Poolside Taco bar was good if repetitive

Cons:
* Cot was a travel cot with blue fleece blankets as mattress = very sweaty (luckily we brought a fitted cot sheet)
* The double beds are bachelor beds - couldn’t fit two people

*Mexican restaurant terrible - no appetisers available in buffet and mains were delivered cold & bland
* Steak restaurant - made to feel very unwelcome with children by Francisco repeatedly, food average
* No child specific food options or adapted menu in the ‘a la carte’ restaurants (you couldn’t remove items as all pre prepared)
* Synthetic sweet Lime juice = no good traditional Margarita cocktail possible

* No quiet pool - can’t escape LOUD repetitive entertainment from 1000 (main pool completely taken over by Aqua Fit 1200-1245 and crazy competition 1500-1615 daily)
* Had to complain about the volume of the entertainment on one day as my Apple Watch was reporting over 90 decibels (my ears actually hurt)
* The ‘quieter’ pool had scuba diving and water volley ball and was deep (4ft 10)
* Pool area was never cleaned properly overnight in 11 days - sticky tables, ketchup on sunbeds, dirty floors
* Pool tiles held standing water so people, especially children slipped daily
* Had to get up early to save sunbeds or not get any - people had to place tables at edge of pool area to put their bags on
* One lifeguard monitoring three pools + baby pool
* People drinking in the pool and leaving cups all around the edge
* Not enough cleaning staff as plates/cups everywhere around pool and eating area, which attracted wasps and seagulls
* Very busy at weekends
* Baby pool completely separate and walled off so not possible to use if you have children of multiple ages
* No beach bar
* Reported poo/caca in the pool to the towel staff & on the hotel App - response 3hrs later after Aqua Fit (I scooped some out with a cup to verify, which a staff member took)
* New Years Day the pool and sun bed areas were still covered with cups, cigarette butts, hats, streamers etc when we came down (pool opens at 0800) floors were never cleaned after
* Poolside snack bar was fine but fries so salty our son wouldn’t eat them
* Pool bar coffee machine broke and was never fixed
* Majority of staff seemed to care very little and/or are not fully trained in the art of hospitality

I wouldn’t recommend as a family holiday with children younger than teenagers.

We won’t be returning to any RIU brand hotel.
This 5 star hotel is max a 3 star.
First holiday where I was ready to go home before the end.

Room tip: Ensure you request a quiet room - there are rooms with balconies overlooking the party area.
Date of stay: December 2024
Trip type: Travelled with family
1  Thank Georgina H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Caribe, responded to this reviewResponded 4 weeks ago

Dear Georgina H.,

Thank you for taking the time to provide us your feedback on your stay at our property.

In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. We seek to provide the best level of experience.

Your review will be passed on to the departments in charge.

We hope we have the opportunity to welcome you again.

Best Regards,

Hotel Riu Caribe
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2025 via mobile

I think we have found our every time we visit hotel! Great combination of ultimate party and relaxing. Beach was beautiful. Staff was very attentive, service was great! The RIU Party’s were legit pool party’s, foam, DJ’s, plenty of bars for short wait times. Epic vacation, can’t wait to get back! Appears to be recently renovated, beautiful lobby, Oceanview rooms were great with balconies!

Date of stay: January 2025
Trip type: Travelled with family
Thank Blair B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews