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Lezzal
Torquay

Excellent Stay (as normal)

5.0 of 5 bubblesReviewed 8 Dec 2024
Third time at the Caribe for us, aged couple who can party if need be, met fantastic group of people from UK and cam back home for a rest! Staff/hotel/weather all amazing.
Date of stay: November 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with riu.com
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Reviewed 7 December 2024 via mobile

We recently enjoyed a 10 night stay at the Riu Caribe. Having visited the Riu Tequila in PDC the previous two Novembers, we were interested to see how the Caribe compared and were pleasantly surprised. The transfer was about half the length to the Caribe which was good after an 11 hour flight!

The Caribe has been recently renovated and has a much more modern yet still relaxed feel.
Our rooms were kept to a very high standard by the cleaning staff and our minibars topped up regularly.

We enjoyed all the food options available - the buffet, whilst smaller than the Tequila, still had plenty of choice for us. The food was hot and fresh, and replenished frequently. We visited all the ‘A la Carte’ options and enjoyed them all - the Asian and the Gourmet being our favourites. We preferred to eat lunch in the main restaurant but the snack bar was also available with hot dogs/burgers/tacos etc poolside.

Drink options were what you would expect, some pre mixed cocktails and others made fresh. Branded alcohol was available if asked for. Wine options were also reasonable. The lobby bar was a lovely place to enjoy an aperitif or two of an evening.

Travelling as 4 friends, we thoroughly enjoyed the parties in the party zone but they were very much optional and not forced upon guests who didn’t want to participate. As long as you weren’t positioned right next to the party area, you would not even know it was happening. We found them to be well organised and well ‘supervised’ by both security and lifeguards. A good queuing system for the bar meant quick and easy service too.

The staff were really where this hotel shines. Every person we encountered was absolutely delightful. Special mentions to Ruben on the poolside cart, Guillermo in the
main restaurant at lunchtime, and the bar staff at the lobby bar (the older gentleman in particular).

The entertainment team also deserves a special mention - their enthusiasm is infectious! They are inclusive but not pushy to encourage participation in the games etc. The 3pm crazy game in the pool gave us many a laugh over the holiday, all in good fun! Tony the fitness coach was absolutely superb - we enjoyed his AquaFit class every day at noon. He really is an asset to the hotel - thank you Tony for making our holiday!

Overall, we would definitely return and are already looking at booking up for next year.

Date of stay: November 2024
Trip type: Travelled with friends
Thank Fiona F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Caribe, responded to this reviewResponded 17 December 2024

Dear Fiona F.,

Thank you very much for choosing us for your holiday.

It is very gratifying to learn you had a nice time.

And we hope to see you very soon!

Wishing you a fabulous Chrismas, Fiona.

Warmest Greetings!

Hotel Riu Caribe
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024

I would like to give shout out to Vincente and Isreal to staff members who showed outstanding customer service

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank 79,771
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Caribe, responded to this reviewResponded 13 December 2024

Dear 79771,

We endeavour to go above and beyond to ensure our guests have a memorable experience.

That is why it is so rewarding to read your great feedback.

We wish you a wonderful day.

And we hope to see you again soon!

Warmest Greetings,

Hotel Riu Caribe
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2024

We had an absolutely fantastic experience from start to finish. The staff were incredibly attentive, friendly. It exceeded all my expectations and provided an unforgettable experience.

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
Thank Sandrapno
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2024 via mobile

Our recent visit to the Caribe did not disappoint

From arrival to departure the staff were so friendly and professional

The cleanliness of the hotel is exceptional from the pool toilets to public areas that are cleaning 24/7

Room was comfy and air con worked well

Fridge re stocked often

Restaurants - buffet and Asian we our favourite
Disappointed in the steak house steak was cold and tough

Never a problem getting sunbeds on beach or pool

Drinks were good too we found the go rails better at the sports bar

We would definitely return to this hotel

We walked to Rui Cancun to use their pool for the day it took about 35 minutes

We also enjoyed the Rui parties great fun, music wasn’t to our liking as it was very heavy and often dings we didn’t know but worth a visit

Room tip: Massage on the beach turn right outside palace hotel very good
Date of stay: December 2024
Trip type: Travelled as a couple
Thank ellsjew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Caribe, responded to this reviewResponded 12 December 2024

Dear Ellsjew,

Thank you very much for your stupendous review.

We strive to make all of our guests feel welcome and at ease during their time with us, therefore, we are very pleased to read your feedback.

We are very happy to read you liked the Riu Parties!

Wishing to see you again very soon.

Warmest Greetings!

Hotel Riu Caribe
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2024 via mobile

We came out here for the last two weeks in November, and it was our first visit to Mexico. The hotel and facilities are great, nice spacious rooms, fab bathroom and toiletries, and a stunning view. However, our room (939) had two small double beds in it which were smaller than the normal UK double (I’d say 4ft rather than 4ft 6) and so we ended up sleeping separately for the holiday as neither of us are twig-like.

Of the special restaurants we only went to the Steakhouse (which was good) and the Asian restaurant (very good - we ate there twice). Breakfast in the buffet restaurant was excellent. Plenty of choice and very fresh. We only ate lunch once (salad). The evening choices were good but very samey. I can’t remember how many times we had meat, mashed potato and veggies. The knives in the buffet restaurant are quite blunt so cutting up meat wasn’t always easy. Both Aury and Israel were lovely, and kept us both topped up either wine, which was appreciated.

The entertainment was severely lacking in my opinion. This is now a party hotel, aimed at a much younger clientele (we’re 57 and 67). They have foam and dj parties 4 times per week around the other side of the hotel, and on the nights when that’s going on, there is no other entertainment for any guests not attending, which is such a shame as we were left with just nothing to do. In the nights there was entertainment on that was good - just not enough of it.

The beach here is lovely and we spent our second week there, away from the noisy pool areas.

The staff are great, very friendly, and always hard at work. The whole place is spotless.

So to sum up, if you’re young and ready to party you will love it here. But if you’re in an older age bracket, maybe look at another hotel with a bit more age-appropriate entertainment.

Date of stay: November 2024
Trip type: Travelled as a couple
1  Thank O5629QIjuliec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Director, Owner at Hotel Riu Caribe, responded to this reviewResponded 11 December 2024

Dear Julie,

We put customer experience and satisfaction as our priority, your ratings reaffirm th work we put in every day.

Thank you very much.

We look forward to working for you again.

Best Greetings,

Hotel Riu Caribe
Online Reputation Manager

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