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“The staff is wonderful!”

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Golden Parnassus All Inclusive Resort & Spa Cancun
Ranked #54 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 24 August 2017

We had a room on the third floor. AC in room was nice and cool. And the room was clean. This was the second time staying in Cancun and the first at this resort. Pros are the beach, the staff - several speak Spanish and English. The beach was beautiful! We saw several sea turtles at night and one night while we were there they released baby sea turtles. Cons are the food and the resort is in need of an update and some repair and maintenance. We stayed a week and some of the food is good and some is as many other reviews say disgusting. Lots of repeats on the food at the buffet - chicken wasn't bad at any of the restaurants, maybe find a better source for the beef. You get two small bottles of water per day. They can be refilled at any of the bars or in the buffet restaurant. I suggest taking an insulated water bottle to fill out of their large jugs of water or the bar tenders will be happy to fill with your favorite drink! The staff works hard they are always busy cleaning and do a great job! The bar tenders are super fun! Over all we had a good time. With an overhaul, better food, and free wifi this would be a great place.

Room Tip: Better views on a higher floor.
See more room tips
  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank 568travelinggal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaYoungA, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 5 September 2017

Dear 568travelinggal

Thank you for staying with us recently and for taking your time to share your opinion.
We appreciate your feedback and your comments will be used to improve every aspect as mentioned.
We are very sorry to learn that facilities conditions and food quality were not up to your expectations.
We are working on the maintenance of our hotel and our service, so our guests may experience a relaxing and pampering stay.
We hope to have the opportunity to be your host hotel once again and be able to offer you the level of service and quality up to your expectations.

Cordially,

Glenda Young

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Reviewed 23 August 2017 via mobile

So basically we took a last minute trip to Cancun. Found this on Expedia and read the reviews on trip advisor.

Most people nailed it. It’s older, but clean. The room was plain and the bed seemed very short, however I am 6’3” tall, so most beds are short for me. lol

The food was consistently good. The old barn had a surprisingly good steak.

Drank beer with margaritas most of the week, but they had just about anything you could want (no top shelf)

Pool was big, but old. We played volleyball and one customer cut his foot really bad ( stitches) on a sharp tile on the bottom of the pool.

Bathrooms smelled like sewage most days and the drains were slow to drain in the shower. (Also, the door leaked and the tiles are very smooth, so we slipped a lot in the bathroom)

Spa / locker rooms had sauna, steam shower, hot tub... but again, smelled like sewage and was clearly old.

The staff however was amazing and all in all, it was a great trip all because of the beach and the turtles that came to lay their eggs. ( We must have saw 30 in two days,struggle to make the trip back to their birth spot and that was quite a memorable experience )

I would not go again unless they remodeled the place. But for the cost and the food being included, it was a good deal.

Besides, it’s not where you go, it’s who you spend time with, and we had a blast because of that.

Stayed: August 2017, travelled as a couple
4  Thank scogle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaYoungA, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 5 September 2017

Dear scogle

Thank you for posting your comments.

Thank you for selecting us for your recent stay and for taking your valuable time to share your opinion about our service and facilities.
We appreciate very much your feedback and your comments will be used to improve every aspect as mentioned.

We invite you to consider giving us the opportunity to be your host hotel in a near future trip to Cancun and be able to recover your confidence.

Cordially,

Glenda Young

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Reviewed 23 August 2017

restaurants are not open all the time. Only one bar 1 bar is open after 9:00pm. The night time shows are terrible, location is way to far from the centre of Cancun to do any shopping, wifi never worked

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
5  Thank A6428JImichellew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaYoungA, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 2 September 2017

Dear A6428JImichellew

First of all, we would like to express our gratitude to you for preferring Golden Parnassus Resorts and SPA to enjoy your vacation.

We apologize for any inconvenience you may have during your stay and please be advised that your concerns have been transmitted to our administrative department in order to not repeat similarities in the future.
We hope to have the pleasure of welcoming you again at your beach house and have the opportunity to change your opinions about some of our services and facilities.

Warm regards

Glenda Young

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Reviewed 22 August 2017

Everything you look for in a resort GP has and much more. The service, food, atmosphere, and ambiance were all there. Initially, we booked with another hotel but it was way to far our but I'm so happy came to GP. I will definitely be returning and encourage you to do so as well.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tiffanybT1173PW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITManAdvisor, Director de Relaciones Públicas at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 4 November 2017

Dear Ms tiffanybT1173PW

First of all we would like to thank you for choosing Golden Parnassus Resort and Spa to spend your vacation; also for taking the time to share your experience, your comments are priceless.

We are glad reading that you enjoyed our high quality customer service, the facilities and all the activities we have in this paradisiac place. Our main goal has been to exceed your expectations so we are very pleased to have accomplished that with you.

Looking forward to welcome you back in this "your home away from home"; it will be a pleasure to host you and to provide you an unforgettable vacation.

Do not hesitate to contact us for any additional information on your following visit at info@goldencancun.com

Yours sincerely

Chief Concierge

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Reviewed 21 August 2017

Shangrila restaurant needs more attention it's excellent just need to wear pants food was fantastic plus the service
There's more than buffets at this hotel
Bottomless bars
Excellent customer service
Overall it was all great

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mercedesp88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITManAdvisor, Director de Relaciones Públicas at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 4 November 2017

Dear Ms mercedesp88

First of all we want to thank you for choosing Golden Parnassus Resort and Spa to spend your vacation; also for taking the time to share your experience, your comments are priceless.

We are glad reading that you enjoyed our high quality customer service, the facilities and all the activities we have in this paradisiac place. Our main goal has been to exceed your expectations so we are very pleased to have accomplished that with you.

We hope to have the honor to host you in the future to keep giving you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit at info@goldencancun.com

Yours cordially

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Parnassus All Inclusive Resort & Spa Cancun

Address: Blvd. Kukulcan Km 14.5 | Retorno San Miguelito Lote 37, Cancun 77500, Mexico (Formerly Golden Parnassus Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Cancun
#40 Spa Hotel in Cancun
#44 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
Price Range: $250 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Golden Parnassus All Inclusive Resort & Spa Cancun 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Welcome to Golden Parnassus All Inclusive Resort & Spa Cancun, Golden Parnassus Cancun, is an Adults Only All Inclusive Resort Situated on an unspoiled sandbar tucked between Nichupte Lagoon and the Caribbean Sea is one of Cancun's premier adult all-inclusive resorts. A beach resort wholly devoted to the "in the moment" lifestyle, Golden Parnassus Cancun is a destination where exclusive personal service and a sophisticated yet casual spirit offer the backdrop for the ultimate in relaxation. ... more   less 
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Also Known As:
Golden Parnassus Cancun
Cancun Crown Paradise
Golden Parnassus Hotel Cancun
Golden Parnassus Resort Spa Cancun
Jack Tar Cancun
Golden Parnassus Resort Cancun

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