We have just come back from 9 days (Feb 11-20) at the Crown Paradise with our four children (10, 8, and twins that are 6). Overall, we had a wonderful holiday.
What really stood out for us was the friendly welcoming staff of this resort. The front desk people were lovely and check in was not a problem. The staff was incredibly helpful and eager to please. For example, when I asked a cleaning person where I could find the gym, he dropped everything to personally show me where I could find it. Israel and Rubi at the buffet restaurant went out of their way to be helpful, as did David who cleaned tables by the sushi restaurant.
The resort had tons of people cleaning and keeping the place well maintained, at all times of the day and night. It is clearly a priority to have a clean resort.
-This is a great family resort. The kids greatly enjoyed the kids club, and the different pools. The infinity pool was beautiful. As a parent, I liked that there was also a covered pool so that I could take my kids out of the mid day sun and still have them enjoy a swim. The kids loved the slides and the beach was amazing. The waves were so much fun to jump in and the water was beautiful. NOTE: the kids can not do the zip line or climbing wall unless they are wearing runners!
-The kids loved the nightly shows which are geared more for children They particularly enjoyed the Lune one which had dogs doing tricks and the Michael Jackson show. The only problem with the latter is that they showed snippets of the Thriller Video which freaked out my little ones a bit.
-I read many reviews about the food not being good at this resort and I don’t think this is a fair statement. The Buffet breakfast was great, offering a lot a variety.....pancakes, sausage, bacon, toast, bagels, omelets, smoothies, mexican egg burritos and a variety of other options. It was the best meal offered at the Buffet. The lunch and dinner buffet options were not as varied and were more “average”. We were always able to find something for the kids (pizza, pasta, burgers and hotdogs, cheese quesadillas as well as veggies and fruits are always available). We had absolutely not problem booking dinner reservations at any of the restaurants: I would call repeatedly starting at 8 and would get through within 7 min or so. We found the food in the restaurants better than at the buffet and they always had a kid’s menu. I had sushi everyday for lunch and loved it. Please note that you likely did not pay Club Med prices for this resort so set your expectations reasonably.....we found it just fine. And no one got sick....the staff is always washing their hands and there are people cleaning all the time.
-we were in adjoining rooms 1635-1636 of the older building. The view was amazing and the sunrise worth getting up for! The rooms were spacious and kept clean. Our room did smell moldy when we first got there. It was a bit overwhelming but we aired it out and the smell went away fro the most part within 24 hours. It is hard to imagine how to avoid this problem in such a hot and humid place.
-We liked being in the older building. Although their was nightly entertainment in the lobby and the noise carried up, it was always done by 11-11:30. The kids had no problems sleeping through it and we sat on the balcony and enjoyed a drink. We would leave the balcony door open and mostly heard the sound of the ocean crashing. We liked being in this building as everything was easily accessible: most restaurants and shops are in this building, the kids lounge was in this building; bar in lobby....
-The resort had a couple of stores where you could buy sun shirts, little gifts, or snacks not available through the hotel (e.g., chocolate). All were reasonably priced....comparable to what we would pay in Canada.
-In the lobby there is a lounge called Collage: It has comfortable seating and off of this lounge there is a kids play area with 2 ping pong tables, air hockey, wii (Sports), X Box 360 (Fifa), arcade games (5 pesos), and a pool table. It was a great place to come and play with the kids before dinner or to have a drink while they played. Off this area there is a small movie theater and they show children’s movies (e.g., cars 2; harry potter) 3 times a night 6, 8, 10pm). Great set up for both the kids and parents.
-Room service was great. We would get them to drop off bottled water (and sometimes snacks) nighty. We never had to wait more than 20 minutes.
-A common complaint we read about before coming was the availability of chairs by the pool or on the beach. We again did not have significant problems getting chairs. Having said that, this is a big resort and although there are probably hundreds of chairs by the pools, this is not enough to accommodate everyone....it is on a first come first serve basis. Same thing with the beach...the sand is beautiful (and comfortable!) set reasonable expectations. The beach was spotless at the beginning of the day and would get a bit dirty by the end but there was always staff picking up after people who couldn’t be bothered to clean up their own mess.
The only Recommendation for the Hotel is that they put up signs near each elevator, reminding people keep their voices down and be considerate of others who might be resting. I have found this to be an issue at many different resorts/hotels....people talk in loud voices at all times of the day and night as they walk down the hallways. Thankfully, as this is a family resort, it was not a late night issue but more something we noticed in the early morning.
- Official Description (provided by the hotel):
- At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more less
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- Also Known As:
- Crown Paradise Club Cancun Hotel Cancun
- Crown Paradise Cancun
- Cancun Paradise Club
- Crown Paradise Club Cancun Mexico