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Reviews (2,597)
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Reviewed 6 April 2018

we love coming back to this place yearly... it is my home away from home... The service is always great, staff friendly and food good... drinks do their job :) I will be going back in 2020 for a larger family trip, and will probably stay at the sister location of Ocean Spa.

  • Stayed: March 2018, travelled as a couple
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Review collected in partnership with this hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 12 April 2018

We would like to thank you for the lovely review. We are delighted to hear that we were able to meet your expectations.

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A TripAdvisor Member
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Reviewed 4 April 2018 via mobile

All I have to say is HANDS DOWN!!! My husband and I came to Cancun for the first time. Their customer service is the best that I've ever had. Tino was our server for the first night and ended up being our server for lunch and dinner for the entire week. Gonzalo and Rudy were great too! All the staff at this place treated us like they knew us! Nothing but smiles here!!Everywhere we walked, someone always greeted us. Alberto and Rafa were upfront and they always asked us if we needed anything.It was our 10 year anniversary and Alberto went out of his way and left us a surprise bottle of champagne in our room! Thanks again to the staff here for making this a wonderful experience! Tino, Mike says YOU'RE THE BEST and we will be back again!!

Stayed: March 2018, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 8 April 2018

We would like to thank you for pointing out the professionalism of our team. We are thrilled to hear that you enjoyed their attentive service.

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Reviewed 4 April 2018

This is a wonderful place to enjoy Mexico, a great climate, beautiful scenery, warm hospitable people and beautifully presented tasty food and drinks. We have enjoyed Sunset Marina and Yacht Club for a number of years and plan to continue.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
Thank Y483MZjamesm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 8 April 2018

Thank you for your kind words about our team. They work very hard every day to make sure our guests enjoy their stay. We will pass on your comments and we are sure they will be pleased to hear that their efforts are appreciated

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Reviewed 2 April 2018

Had a great time! The weather was fantastic. The staff was very friendly and helpful. Alberto at the front desk was outstanding making sure we had everything we needed. Rudy and his staff very polite and friendly. Taking great care of us at the buffet. Ivan and his activities and entertainment staff are fantastic. Had so much fun with them all week long. So glad Ivan is still there, always so helpful. Never to busy to say hello and make sure everything is okay with our stay.

  • Stayed: March 2018, travelled solo
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Review collected in partnership with this hotel
Thank wbr0bins0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 5 April 2018

Thank you very much for this great review of your recent stay at Sunset Marina. We are thrilled that you enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

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Reviewed 2 April 2018

Rooms were clean, comfortable and inviting. Property was well maintained and clean. Recreational staff were very friendly, fun, and accessible. All staff, especially dining staff and recreational staff worked to make this vacation extremely fun and relaxing.

  • Stayed: March 2018, travelled with family
    • Value
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    • Service
Review collected in partnership with this hotel
Thank E7202MRvanessac304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 6 April 2018

We would like to thank you for choosing Marina for your Cancun vacation and for the review and kind words.

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