We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Book now, pay at stay
USD 689
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Free cancellation until 26/07
USD 377
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Free cancellation until 27/07
USD 290
USD 261
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Free cancellation until 26/07
Book now, pay at stay
USD 1,138
USD 16
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 495
USD 286
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
USD 518
USD 467
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 468
USD 384
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 620
USD 580
Priceline
View Deal
Certificate of Excellence
  • Pool
  • Beachfront
Hard Rock Hotel Cancun(Cancun)
USD 640
USD 452
Cancelon
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 629
USD 490
Cancelon
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 13% below average rates

The price you found is 13% lower than this hotel's average rate of USD 560/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Reviews (2,535)
Filter reviews
2,535 results
Traveller rating
1,342
723
238
111
121
Traveller type
Time of year
LanguageAll languages
More languages
1,342
723
238
111
121
Show reviews that mention
All reviewsla velalagoon sidepool barsister hoteltime sharelobster dinnerjose luisocean sparestaurant staffshuttle busall inclusive packageactivities staffsales peoplewater aerobicsspecial thanksthe entire staffisla mujeres
Filter
Updating list...
131 - 136 of 2,535 reviews
A TripAdvisor Member
21
Reviewed 4 April 2018 via mobile

All I have to say is HANDS DOWN!!! My husband and I came to Cancun for the first time. Their customer service is the best that I've ever had. Tino was our server for the first night and ended up being our server for lunch and dinner for the entire week. Gonzalo and Rudy were great too! All the staff at this place treated us like they knew us! Nothing but smiles here!!Everywhere we walked, someone always greeted us. Alberto and Rafa were upfront and they always asked us if we needed anything.It was our 10 year anniversary and Alberto went out of his way and left us a surprise bottle of champagne in our room! Thanks again to the staff here for making this a wonderful experience! Tino, Mike says YOU'RE THE BEST and we will be back again!!

Stayed: March 2018, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 8 April 2018

We would like to thank you for pointing out the professionalism of our team. We are thrilled to hear that you enjoyed their attentive service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This is a wonderful place to enjoy Mexico, a great climate, beautiful scenery, warm hospitable people and beautifully presented tasty food and drinks. We have enjoyed Sunset Marina and Yacht Club for a number of years and plan to continue.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Y483MZjamesm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 8 April 2018

Thank you for your kind words about our team. They work very hard every day to make sure our guests enjoy their stay. We will pass on your comments and we are sure they will be pleased to hear that their efforts are appreciated

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Had a great time! The weather was fantastic. The staff was very friendly and helpful. Alberto at the front desk was outstanding making sure we had everything we needed. Rudy and his staff very polite and friendly. Taking great care of us at the buffet. Ivan and his activities and entertainment staff are fantastic. Had so much fun with them all week long. So glad Ivan is still there, always so helpful. Never to busy to say hello and make sure everything is okay with our stay.

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wbr0bins0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 5 April 2018

Thank you very much for this great review of your recent stay at Sunset Marina. We are thrilled that you enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Rooms were clean, comfortable and inviting. Property was well maintained and clean. Recreational staff were very friendly, fun, and accessible. All staff, especially dining staff and recreational staff worked to make this vacation extremely fun and relaxing.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank E7202MRvanessac304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 6 April 2018

We would like to thank you for choosing Marina for your Cancun vacation and for the review and kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Wow! What a great trip we just had. There were 7 of us total...family/friends (no kids) and we loved the resort. We had two HUGE 2-bedroom suites for our group. Each had 3 full bathrooms and could have easily slept 10 adults. We did an all-inclusive plan. Breakdown of things that I had questions about before we arrived:

1. There are three places to eat at the resort: pizza place, buffet, and restaurant. The pizza place and restaurant are closed on Saturday. The buffet provides all three meals, pizza is 12-6pm, restaurant is dinner only. The restaurant changes themes each night. We had Mexican, Spanish, Mediterranean, Italian, Asian, and French as our options for each of the six nights. We did not eat there for Mediterranean or French. The other meals were very good. We had 5 or 7 of us each night. I must say that service was really great on the first two meals and SLOW the last two that we did. I asked about reservations when we got there and was told we didn't need them. We were looking at the menu one day and someone from the restaurant said to make reservations since there were 7 of us, but the host at the buffet said we didn't need them, it was first come, first serve. By the time we got to the restaurant that night, the servers seemed annoyed that we didn't have reservations (it was the busiest night, Italian). That dinner took over 2 hours and we left before dessert came because of how long it took. The last two dinners we had at the restaurant were the only hiccups in service the entire week.

2. There are stairs all over the resort. Almost everywhere you go requires at least one step. There are ramps in common areas, I assume there are some wheelchair friendly rooms.

3. The resort is a nice size. It is not very large and is definitely more apartment-like than hotel-like (which I really like).

4. Service - as nearly everyone states, the service here is AMAZING. You will not pass workers without an "hola" your way. The staff that deal with guests speak English very fluently. Gonzalo and Francisco in the buffet are particularly good and have great, funny personalities. The pool bar bartenders were Artemio and Santiago and they were so great. They learned our names and drinks quickly and worked so hard. Mary was also there most of the week as a server around the bar and she was so friendly and good. Our housekeeper, Maria, made towel animals each day and designs using the bed runner on each bed. She kept the place spotless! Other buffet servers were Sergio, Isis, Carlos, Saravis, and Rudy and they worked so well together. An empty plate at the table had no chance of hanging around - they picked them up right away and offered refills and drinks constantly. Anything you wanted, they would take care of. Out of syrup? Just ask. Need ketchup? No problem. We felt like VIPs with each encounter.

5. There was great entertainment options each day. One of our group participated in the water exercises for several days. It was offered at noon and went for about an hour. The entertainment staff was great. Very nice personalities and very fun. There was bingo, volleyball, yoga, tree planting, cooking class, and cocktail classes offered. If you want to be busy, you can be.

6. There is one pool at the resort and a hot tub. The hot tub is behind the stage area and separate from the pool. The pools had three areas: a kids area (not very deep and on one side of the bridge), an lower area where the small water slide went to, and the top area with the pool bar. It was on the cool side, but refreshing after awhile. I wish there was more shade after noon or so while in the pool.

We had a great time and hope to be back soon!

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank HemmaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded 5 April 2018

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Marina was an enjoyable one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews