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“Be prepared to pay tips for EVERYTHING”

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Occidental Tucancun
Ranked #42 of 180 Hotels in Cancun
Certificate of Excellence
San Diego, California
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Be prepared to pay tips for EVERYTHING”
Reviewed 1 August 2012

My biggest disappointment: the staff expects tips all the time, even though it is a all inclusive hotel and in our case, when we bought the package, the tips were prepaid.

Food: poor. The buffets are average. Not much of Mexican food, though. You can find good food at the fancy restaurants. The only inconvenient is that you have to make a reservation to eat at the them every day. There are 3. We tried one of them and liked it very much. Its free (or included)

Facilities: average. The adult pool, is too small and boring. Not even music to help you relax.
the other two pools are full of impolite people and unhelpful staff, unless you tip them continuously.

Parties: a guy called Alan was a kind of hostess. He sells the parties that happen on the city. The only advantage of buying from him is free shuttle. He promises too much and deliver the same that the bars are offering already.

happier note: My husband choose a package called romance and we are upgraded to a room facing the beach for free. There are petals in our bed and on the floor. Kinda cute!

Room Tip: choose a package called romance and be are upgraded to a room facing the beach for free
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Laila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Occidental Tucancun, responded to this review, 20 September 2012
Dear Customer
Thank you for choosing the Barceló Tucancun Beach during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,
The Management
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noryh shields
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2012

My boyfriend an i have just returned from a a 1 week holiday at this hotel. We both thought it was fantastic. The staff were very friendly, the mexican resturant was to die for. It was brilliant weather 31c everyday. The rooms always tidy and great large shower, enough for 2 at the same time.. There was always a great vibe, and good activities around the pool. The beach and coast is gorgues. The entertainment shows in the theatre were very good, although finished too early. The staff always happy to help. We only went for a week, was not enough as very tired after the journey.
Cannot believe that some reviews are making a fuss, i had no critiscism, apart from the airconditioning unit outside our room, making alot of noise when sleeping. Would definately return to this hotel and recommend. If you like things to do around the pool, also have 2 other pools if you want to chill out more

Room Tip: Rooms on the south tower was recommended by a trip advisor review, however it had a good view. But w...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank gilliebean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, marketing office at Occidental Tucancun, responded to this review, 20 September 2012
Dear Sir,
Greetings, thanks for choosing Barcelo Tucancun Beach It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,

It would be a pleasure to have you with your family on a longer break soon.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington, Michigan
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 18 July 2012

We selected the Barcelo Tucancun in Cancun, because we had stayed at the Barcelo Maya Colonial, Riviera Maya, and it was marvelous, and for a similar price. The Barcelo Tucancun was so different. Aggressive employees at the front desk who told me as soon as I mentioned the hotel at the Riviera Maya "that this one was not as good, and that the food was not the same". Really? The food was horrendous, repetitive, boring, and seemed to be prepared fast and without any care. Totally flavorless. All the people we talked to at the hotel shared our feeling. The rooms were so small, and my children´s TV never worked. We reported it and no one came to help in the five days we were there. The bedspread got dirty and even though we left it on the floor to show the spots of coffee, they made the bed with it again. The noise all over the hotel was unbearable. Loud music everywhere and especially in the pool areas. Lots of drunks, and all that loud music all the time. They had one "adult pool" with no music where suddenly a kid, probably the son of some rich guy, suddenly showed up with his own loudspeakers and began playing loud music, too. Even our 20 year old children did not like the hotel. There is not way to relax there due to the constant noise and shouting. It is like being with spring breakers, but this time Mexican spring breakers because schools in Mexico end in July. Between the people who go there, the horrendous food, and the bad service, I would not recommend this hotel. The beach, though, was fantastic, but there are so many other hotels on the same strip, that why suffer?

Room Tip: Moan enough to get an ocean view room! The view is mind boggling, but the layout of the hotel is su...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hope022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Manager at Occidental Tucancun, responded to this review, 2 October 2012
Dear Sir
Receive a warm salute from Barceló Tucancun Beach
I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that you didn´t have an entirely pleasing holiday . Although we work really hard in order to guarantee a worry free vacation.

We have strong commitment with customer satisfaction and high quality in our products, we work hard to maintain our property in optimal condition.

I assure you that all departments involved on this claim where well informed about it, corrective measures and evaluation will be taken.

Once again, I reiterate our apology on this matter and hope to have an opportunity to change this bad impression and regain your confidence on a future vacation.

Please don´t hesitate to contact us for any further comments.

The Management
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San Fernando, California
Level Contributor
50 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 July 2012

We stayed at this hotel from 07/0/12-07/05/12. We had a very good time. The buffet is good with lots of food for breakfast and dinner. Their green vegtable juice was specially made for my wife. I really loved the set up, the consistency in refilling our mini fridge and their great hospitality. I really enjoyed their 24 hour room service for any food on the menu and each item was only 5 dollars. I totally would stay here with my wife again on our next vacation.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Otter288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, 20 September 2012
Dear Costumer,
Greetings, thanks for choosing Barcelo Tucancun Beach It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,

It would be a pleasure to have you with your family on a longer break soon.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 July 2012

Barceló’s own slogan boasts their hotels are “more than you imagine”, when in actual fact, we left feeling rather underwhelmed.

This hotel is not without its charms, sitting enveloped amidst panoramic views of the Caribbean sea and the Nichupte lagoon. The hotel sits a mere stone’s throw away from “luxury avenue” who’s retailers feature high end brands such as Louis Vuitton and Gucci. Unfortunately, these hotels charms begin to fizzle out once you have got over the location.

Everyone has a different experience when staying at a hotel, and it can obviously vary on many conflicting factors. I believe however that our three week stay was enough to get a grasp on the true standing of this hotel.

Our “more than you imagine” experience started after we arrived from 14 hours of travel, we got more than we imagined standing in a cue for 2 hours to check in, the cue in front of us a mere three people. Our experience continued when we had to drag all of our luggage unassisted up multiple flights of stairs, and then down a discoloured squalid corridor which wouldn’t have looked out of place in a crack den. When we thought we could finally throw down our bags to relax, we discovered our “lagoon view” room was that of various delivery vans, cooling units, extractor fans but no lagoon in sight, and two small single beds.
The next two hours of our holiday was spent at reception getting told there was absolutely no rooms available even if we paid for an upgrade. Then we mentioned that we were hoping to book a wedding in Cancun for 30 guests, and a superior ocean view room materialised.

Hotel Grounds / Ambiance
Beautiful location and beach, and central in Cancun for anywhere you may want to visit. The grounds themselves are pleasant and the hotel has three pools, with a bar at each open early till late. The hotel lets itself down on something it could have excelled at, one pool is taken up all day with water based activities, one is filled with drunks and incredibly rowdy, and the one remaining pool has a pleasant water feature and views of the sea. As both discussing the latest football results with intoxicated dancing strangers, and synchronised slow dancing to Westlife covers where not on our agenda, we opted for the water feature pool. This pool was ok, although relaxing there meant listening to multi-lingual call outs of bingo scores laced with innuendo regarding certain numbers.
Another nice feature is the poster in the hotel lobby that reads “Hey baby…Do you want to get wet?” and the scantily clad ladies showing 90% of their bodys and grinding on the floor whilst doing the splits during the night show. Suitable for family’s or couples? No. The ambiance of this hotel made me feel like I was at a seedy swingers club.

Reception
Slow, deceptive and extremely rude, I can’t even understand how these people where employed.

Restaurants & Food
you have two ala carte restaurants at your disposal, that require booking at between 8am-2pm with the dreaded reception or you won’t get in, regardless of how busy they may or may not be. The superior of the two would be the Mexican restaurant, reasonable food, and if you ask for a Mayan coffee you will get a nice surprise (but its not on the menu) if you don’t tip however, you will simply get ignored by the staff, it’s quite spectacular to see them dart past your table avoiding all eye contact and ignoring your “Excuse me”. The manager of the Mexican restaurant is the most sullen individual I have ever met, he “greets” people as they come in, but in all our 5 visits to the Mexican, never spoke one word to us or even cracked a smile, merely grunted and pointed to our table. The Sea food restaurant is lacking, the majority of the food was stale, and the waiter managed to spill a drink all over me, and the room feels like being in a swimming pool changing room. You also have the Spanish restaurant, no booking required. If you strike lucky this restaurant provides the best food we tasted in the hotel, slow cooked BBQ pork loin ribs, and braised steak in red wine sauce, fantastic, other nights however, it failed to impress. The last to mention is the “Majorca” buffet, which is the main no booking required dining area, this is where you will get breakfast, which has all the options you could want, as well as strangely, reheated paella and tacos from the night before. This restaurant has a “Mexican, Mayan, and Caribbean” night, all of which serve exactly the same food. Pork, fish, or chicken (The chicken is just the bony part of the wing and ultra fatty) aswell as chips, pasta etc. This hotel reheats a lot of food, and you will notice the pork is moist Monday, and as the week stretches on, goes dryer and dryer, disgusting. One final note, the “Majorca” buffet is crammed with tables, you can hardly move.

Drinks
Depending on your barman the drinks can range from pleasant, to foul. All it comes down to is effort (which is extracted via your wallet) the cocktails in this hotel made correctly are great, equally the same cocktail made in a hurry is truly awful. The most unpleasant thing is that all the empty plastic glasses are “swilled” in a dark brown container of water and instantly reused, and most of the time, your drink will have a powdery brown residue at the rim of the glass.

Rooms
an ocean view room will make your stay bearable. Room well cleaned, large shower, large bed, mini fridge restocked daily with 2L beer 5L soft drinks 2L water two bags of nuts and two chocolate bars, aircon unit and ceiling fan.

Miscellaneous
Certain corridors in this hotel flood to about 2-3 inches of water, you will get wet feet leaving your room to go out for the night, why hasn’t this been addressed ?
One woman ran screaming in to the lobby in absolute shock, she claims as she woke up from an afternoon nap she found a member of staff in her bathroom, and then her purse 500 dollars lighter.
The hotel has a photography team which walks around holding various animal for you to take pictures with, the baby crocodiles mouths where taped shut so tight the flesh had peeled away from its snout, the iguanas tail has been tied on to prevent it from ejecting, and I kid you not, the handler of this animal swung it around in his hands to stop it wriggling, then dunked its head in the pool.
The ultimate insult to your intelligence is that the jewellery store in the hotel is selling obvious costume jewellery as “solid Rhodium” bracelets, rhodium is worth ten times the value of 24 carat gold. Hilarious.

Great location, ideal for a partying holiday, not for couples or family’s.

Room Tip: Get an Ocean View room if possible.
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank L123186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Occidental Tucancun

Property: Occidental Tucancun
Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
Price range (per night): $247 - $653
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Official Description (provided by the hotel):
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort

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