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bumblebe76
Birmingham, United Kingdom

Best Holiday

5.0 of 5 bubblesReviewed 2 weeks ago
Can't wait to return. Everyone was wonderfully attentive. Everywhere was kept spotless. Good entertainment. Comfy beds. TV works perfectly, unlike other resorts I've been to. I have no complaints.
Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this review
Responded 2 weeks ago
Dear Bumblebe76,

We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation.

We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit; comments like yours always motivate us to give our best every day to provide you with incredible vacations. We hope to welcome you again if you reward us with your visit in the future.

Sincerely,
Guest Services

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (16,444)
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29 - 34 of 16,450 reviews
Reviewed 2 weeks ago

Had good time with family with amazing view of the ocean. Staff were very nice and friendly. Our experience would have been even better if the concierge service was not pushy to attend some session

Date of stay: January 2025
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 4s3xynsol3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Dear 4s3xynsol3,

Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.
We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations. Knowing that we have lived up to your expectations fills us with satisfaction.
We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

Sincerely,
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

My sister and I enjoyed our stay at The Grand Royal Park. The food was delicious with lots of options for everyone. It is located on a beautiful beach with easy access. The staff were friendly and accommodating. We also had a chance to enjoy a massage. Heaven! We would definitely return.

Date of stay: January 2025
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KAWEDU22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 2 weeks ago
Google Translation

Dear KAWEDU22,

Gracias por elegir Grand Park Royal en su reciente visita al hermoso Caribe Mexicano.

Estamos encantados de que haya compartido este comentario con los demás viajeros y agradecemos la buena valoración tras su visita. Comentarios como los suyos nos motivan siempre a dar lo mejor cada día para lograr brindarles unas vacaciones increíbles.

Deseamos poderle dar de nuevo la bienvenida en un futuro no lejano para que, una vez más, se sienta como en casa entre nosotros.

Cordialmente,
Servicio al huésped

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Service is average, room is comfortable but dated, walk paths around the pools and resort are rough. The food is good but the selection is not as good as other resorts. There are a lot of renovations going on and it will be a lot nicer when they’re done. It is in a good location. Overall there are better value resorts out there for the same amount of money.

Date of stay: January 2025
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Z809OUjeffreyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Dear Z809OUjeffreyk,

Thank you for sharing your comment with us.

We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.
We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.

We hope to have another opportunity to serve you in order to change your perspective on our Resort.

Sincerely.
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I returned after 49 years to my previous working place in this hotel ! It was really nice to exchange some memories with the current managers. After all of this they sent my a really nice surprise chocolate with the text written in chocolate: 'welcome home chef' - this was a little bit touching and highly appreciated by me and my girlfriend !

Date of stay: January 2025
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Equitrade
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Dear Equitrade,

Thank you for sharing your comments regarding your recent stay!

We are very pleased to know that you had a nice vacation and that our staff provided the best service to you and your girlfriend.
Knowing that we have lived up to your expectations fills us with satisfaction.

We will be delighted to see you return to Grand Park Royal.

Kind regards,
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Very good 5 stars hotel . Clean rooms, amazing restaurants, friendly and professzionális staff. Highly recommended hotel in Cancun!!

Date of stay: January 2025
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank GondosJanosdr1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 2 weeks ago

Dear GondosJanosdr1978,

Thank you very much for the magnificent evaluation that you have shared.

We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.
Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.

It will be an absolute pleasure to welcome you once again on your next visit.

Best regards,
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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