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Kyle R

A wonderful honeymoon

5.0 of 5 bubblesReviewed 4 weeks ago
We had a wonderful stay on our honeymoon. We met Aurora when we first arrived. She gave us a tour and answered all of our questions . She made us feel very special. She was there every day to answer our questions and to lead us in the right direction in everything that we wanted to do. It was an amazing experience and we will definitely be back. Aurora made our first trip to Cancun very memorable and we look forward to many more trips in the future.
Date of stay: December 2024
Room Tip: Get a special person like Aurora to help you with your vacation.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this review
Responded 4 weeks ago
Dear kylerA830BO,

Thank you for sharing your kind review, we are glad to know that you chose us to celebrate this important occasion and above all to know that we met your expectations in every detail and that you enjoyed the service provided by our staff.

We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

Best regards,
Guest Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (16,462)
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Reviewed 4 weeks ago

I originally posted this review on the TripAdvisor site for the Villas. I realize that nobody reads those reviews, so I am reposting here. Hopefully, it doesn’t get rejected again.

We stayed in the oceanfront master villa for the second year in a row and are already planning our trip for the same resort next year.

A vacation at The Villas GPR Cancun is second to none. The location, property and staff are all excellent and I can highly recommend a stay here. The beach is beautiful, the property is also beautiful and getting better with the site improvements.

The staff are some of the nicest people you will meet anywhere. Our butler was Yajahira and she was excellent. She communicated with us even before our arrival and always went the extra mile to make sure that we were happy and enjoying our stay. Really the star of the show.

In no particular order the following people were always smiling, happy to help and working hard: Gina in reservations, Jaime, Julio and Ivan in the restaurant. Hector, Rusmel, Diana, Karina, Enrique, Yolanda, Damian, Edgar, Alejandra and Alicia. I’m sorry if I missed anyone, but you all were great.

We tried all of the specialty restaurants and enjoyed each one. However, the buffet was our favorite. You can always find something good to eat there and the two hostesses were always smiling and friendly.

We can’t wait to return next year.

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 3 weeks ago

Dear P4820UJjohnd,

We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.

Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments.

We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms.

Best regards,
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Check in process was quick and easy except being with the concierge who tried to provide us with incentives if we went to a meeting to purchase timeshare. We had no interest.
Our deluxe ocean view room was beautiful, the room was clean , air con was strong , water pressure and temperature was great.
The staff at the hotel were friendly, approachable and all worked so hard.
The beach was clean, well taken care of and the chairs and lounge beds were in excellent and clean condition. We jumped waves but not always able to due to high winds and strong waves. The lifeguards were strict about the weather condition and not allowing people to swim in the water. That was fine by us.
There were street vendors with goods but when we told them we weren’t interested, they politely walked away.
The pools were nice but we didn’t go in. We stayed in the adult section which was quiet with many loungers available.
The construction didn’t bother us at all.
We ate at these restaurants: Oriental restaurant twice- once was the hibachi and the other, a La carte; Italian twice which had the best tiramisu ever; Mexican/seafood. They were all great food, and wonderful service. We also had Mexican at lunch and ate at the buffet. Again, good food and wonderful service.
The gym was clean and the machines worked well. There is also the upstairs bar which opened at 6 pm to watch gorgeous sunsets.
The ice cream shop was amazing! Fresh fruit drinks, fruit cups, all types of coffees and teas and of course ice cream and pastries. So good!
Overall, we really enjoyed the resort and the
people were so nice.
We rated a 4/5 because for a resort as such, there wasn’t a hospitality room available for guests who had late pick up. Our shuttle came to get us at 6 pm to take us to the airport, so we had a pretty much full day to enjoy our last day. There wasn’t an area to clean up. We were told by front desk that we can shower in one of the showers by the pool… what??? Idk who would feel comfortable (in their bathing suit) washing hair and body at the pool shower, in a public place with other guests around??? How crazy would that be?!! So in the future, please provide a couple of rooms for your guests- hospitality rooms! We have never been to a resort that didn’t provide a room for guests to showers, clean up etc.

Room tip: When you are eating at the beach, beware of uninvited guests - the resort’s iguanas! Line up to book your hibarchi early in the morning.
Date of stay: January 2025
Trip type: Travelled with family
Thank US4toronto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 4 weeks ago

Dear US4toronto,

Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.

We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.

We will share your suggestions with the corresponding department to improve our services.

We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

Best regards,
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The staff is the friendliest I have experienced in my forty-seven years of coming to Cancun! There is no shortage of great food to eat. They have buffets and an abundance of a la carte, from Steak to Seafood to Thai and Asian cuisine and Sushi. The Italian restaurant is second to none in an all-inclusive. I will be back. I have been to four different all-inclusive in the last year in Cancun. This is #1 for me.

Room tip: My sister and I spent a little more on the premier Oceanview as we were older. We felt it was worth it. No need with kids.
Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 4 weeks ago

Dear jonsey39,

We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.

We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

Best regards,
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

On the occasion of a conference, I went to an all-inclusive resort for the very first time. I must say I was pleasantly surprised by the high quality of the food, services, amenities, etc. My favorite spot was definitely the "Balinese" day beds right at the beautiful beach, which might just be one of the nicest and broadest sections in all of Cancún. Our lovely waitress Yolanda did a great job and we never went thirsty or hungry. Hard-working people like her deserve a bonus!

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dagmar J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 4 weeks ago

Dear 579dagmarj,

We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff, especially Yolanda.

We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

Best regards,
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Pros:
- nice staff: polite, friendly, hard working
- location: the beach is gorgeous

Cons:
- plugs in rooms need to be more accessible
- not enough lounge chairs around pool and on the beach
- music everywhere is way too loud
- pool water dirty

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank irisunflower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Fernanda Magana, Atención al huésped/Recepción at Grand Park Royal Cancun, responded to this reviewResponded 4 weeks ago

Dear irisunflower,

Thank you for sharing your comments regarding your recent stay.


We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being.

We will share your suggestions with the corresponding department to improve our procedures and services.

We hope to welcome you again if you reward us with your visit in the future.

Best regards,
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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