We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Heidismom212
Sterling, New York

Dream Vacation that didn't break the bank

5.0 of 5 bubblesReviewed 7 Apr 2016
This was our first all inclusive stay, I was a little nervous with it being so close to spring break but this place did not disappoint. From the moment we walked in we were greeted and given the signature Miami Vice drink, then went up to our room to find that they had decorated for our honeymoon celebration and left chocolate covered strawberries and sparkling wine. We definitely want the same room again when we return, it was beautiful, the view was spectacular. We stayed in the main building on the top floor. Next time we go back we will bring our children as it is very family friendly although it is disappointing we can only bring them to the buffet. Our first night we ate at the buffet due to getting there too late to make reservations elsewhere, but the food was better than expected and the atmosphere was so fun. A mariachi band came to our table and played for us. No one expected tips and seemed hesitant to accept them. Security there was top notch along with the service we received all over the resort. Olivia was amazing and I felt like we actually made a friend when we left, she would bring us all kinds of drinks and always made sure we were taken care of. The breakfast buffet was the best with make to order omelettes and cinnamon rolls that were to die for...I still crave them. But definitely try the waffles at the other restaurant facing the beach for breakfast, those were so decadent. The oriental restaurant wasn't our taste but it also wasn't bad, the Italian restaurant was very good for being in Mexico and the seafood restaurant for lunch was wonderful, spicy shrimp tostadas mmmmmm... then we tried the Mexican restaurant for dinner, not as good but the best margarita I had the entire trip. All the restaurants had amazing service and went out of their way to make you feel welcome, also would encourage you to try other entrees which was nice. The rooftop bar was ok, but the activities and music were just not engaging enough. I think more modern music would encourage dancing. The bar inside the main building was nice, every night they offered a different menu of signature drinks which were fun to try. Room service was prompt and tasty, but grilled cheese with mayo??? Not exactly something I enjoyed. The beach was clean, the pools and rooms were spotless...if you are looking for an all inclusive that is family friendly on a budget, this is the place to hit. If you are looking for gourmet and luxuries, try Dreams or another resort. I would definitely say it got more hectic at this resort the closer we got to spring break, so if you don't mind a more crowded resort and having to fight for chairs go for it, otherwise do your research and plan it around the breaks. If you plan excursions, do it either through the resort itself or the actual place you are going instead of these companies that hound you on your shuttle to the hotel. You will save money and have a much better experience. Basically do your research beforehand. Also , do not be afraid to walk or take a bus or taxi off property as long as you stay towards the left as you exit, basically the resort row, it is safe and there's an indoor flea market, an outdoor outlet mall with an aquarium inside. Plus you can go to the sister resort of Grand Park and have drinks, we didn't visit it but plan to next time. If you do go towards the right, you get nagged a little more by people trying to get your business but you can go to places like Senor Frogs and such if that's your scene. As far as some of the complaints on here, we did not experience these things, and the noise level was kept low even late at night, but again, during spring break and such it may be different. This place was amazing and we cannot wait to go back! Olivia don't forget you promised me a girls night out lol!! I put that we traveled May 2015 but it was actually Feb/March, so it just took a while to get the review done.
Date of stay: May 2015
Room Tip: top floor is best!
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos D, Gerente at Grand Park Royal Cancun, responded to this review
Responded 12 Apr 2016
Thank you for sharing with us the wonderful experience you had at Grand Park Royal Cancun Caribe. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. I am sure all the staff will be very happy to read your comments, it is always a marvelous incentive to know that your efforts are being noticed. We look forward to having you back soon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$920
Fully refundable
  • Hotels.com
    AU$966
  • ZenHotels.com
    AU$800
  • Priceline
    AU$958
5.1 km from Grand Park Royal Cancun
Pool
Beachfront
AU$476
  • Expedia.com
    AU$314
  • Skyscanner.com
    AU$270
  • Priceline
    AU$423
6.1 km from Grand Park Royal Cancun
Free parking
Beachfront
AU$1,501
Fully refundable
No prepayment needed
  • Expedia.com
    AU$1,509
  • Skyscanner.com
    AU$1,147
  • travelup.com
    AU$1,570
4.8 km from Grand Park Royal Cancun
Free parking
Beachfront
AU$1,382
  • Priceline
    AU$1,387
  • Official Site
    AU$1,276
  • Booking.com
    AU$1,597
1.8 km from Grand Park Royal Cancun
Free Wifi
Free parking
AU$447
  • Expedia.com
    AU$448
  • Vio.com
    AU$288
  • Booking.com
    AU$331
1.5 km from Grand Park Royal Cancun
Free Wifi
Free parking
AU$1,232
  • Booking.com
    AU$1,648
  • Vio.com
    AU$808
  • Hotels.com
    AU$1,887
1.2 km from Grand Park Royal Cancun
Free parking
Beachfront
AU$785
  • Skyscanner.com
    AU$574
  • Expedia.com
    AU$786
  • Priceline
    AU$785
20.7 km from Grand Park Royal Cancun
Free Wifi
Free parking
AU$1,039
  • Official website
    AU$1,032
  • Skyscanner.com
    AU$904
  • Booking.com
    AU$1,042
16.9 km from Grand Park Royal Cancun
Free parking
Pool
  • Booking.com
    AU$1,048
  • Agoda.com
    AU$915
  • Hotels.com
    AU$1,049
6.2 km from Grand Park Royal Cancun
Free Wifi
Free parking
View more hotels in Cancun
Reviews (16,444)
Filter reviews
16,450 results
Traveller rating
9,883
3,778
1,403
694
692
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
9,883
3,778
1,403
694
692
Show reviews that mention
All reviews la concha italian restaurant premier tower royal holiday entertainment staff rooftop bar main building main pool bali beds infinity pool specialty restaurants time share dress code ocean view nachos make reservations beach front
Selected filters
Filter
Updating list...
5,963 - 5,968 of 16,450 reviews
Reviewed 8 April 2016

Upon check in I upgraded my room to a suite. Good thing I did because the standard room which my brother stayed in had the worst hardest bed I have ever felt. His room had absolutely no insulation and you could hear everything, especially the night club... My room was nice and kept clean. It had a separate living room, bedroom and bathroom and a balcony with pool.

The biggest problem I had with the hotel was the dining. If you want to eat at any of the restaurants you must make a reservation by standing in line from 9am-1pm. You can not call ahead, email or call the day of to make a reservation, you must go down and stand in line. It was such a hassle trying to plan around having to make a dinner reservation, when we had activities planned for each day. For my 4 days staying there, I was only able to get reservations for 2 of the 3 restaurants. I did read other reviews about the dress code and they do enforce it. Men must have pants, sleeved shirts and closed toe shoes.

You can eat at the buffet without reservation, however they hassle you and ask you if your clothes are wet. The food in the buffet was not very good at all. The best food I ate there was a taco bar by the pool that is open when they want it be. Some nights it's open, some it's not... Overall the food at the hotel was horrible, far below par compared to the other all-inclusive hotels we've stayed at in Cancun.

For the hotel not being very busy it took a long time to get drinks. Sometimes we ordered drinks 2-3 times before we got one. This hotel has no lounge chairs on the beach. Which was very odd seeing how both hotels on each side had an abundant amount of chairs. This hotel also has no non-motorized water toys that the website says it offers!

Beware of time share guy in the lobby, that does not tell you he is selling timeshares. When the check-in ushered me to him, I assumed he was showing us around and to our room, it wasn't until 25 mins in that I realized what he was.

Room tip: Upgrade for sure!
Date of stay: March 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank rbar2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos D, Gerente at Grand Park Royal Cancun, responded to this reviewResponded 13 April 2016

It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology.
It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations, Please rest assured that all the points you mentioned are already being taken care of for them not to occur to any of our guests.
I expect to have the opportunity to welcome you back at our resort to make up for these disappointments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2016 via mobile

Absolutely amazing!!! Staff was very kind, especially Angelo and Jorge! They made the entertainment a blast. Would definitely come back again. The hotel is beautiful and the beach is incredible! Room service was right on time. Everything was accommodating.

Date of stay: April 2016
Trip type: Travelled as a couple
1  Thank Prince C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos D, Gerente at Grand Park Royal Cancun, responded to this reviewResponded 11 April 2016

Thank you for sharing with us the wonderful experience you had at Grand Park Royal Cancun Caribe. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. I am sure all the staff will be very happy to read your comments, it is always a marvelous incentive to know that your efforts are being noticed. We look forward to having you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2016

The hotel is ok, staff depends on a person overall ok, no entertainment at night which is really ,really a negative thing for me. Beach is ok people fighting over chairs on daily basis ,ridiculous, where next door hotels have plenty beach and pools chairs. Quality of Food not good ,not to many choices.. repeating on daily basis<will not come back ....to the fact of the lack of entertainment and crazy people fighting over chairs

Room tip: we paid for wifi still have a problem getting the connection......extremely slow
Date of stay: March 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank vwujkowski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos D, Gerente at Grand Park Royal Cancun, responded to this reviewResponded 11 April 2016

Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. Please receive my most sincere apologies for the unfortunate situations experienced during your stay.
Please be sure that the corresponding departments have been aware of this situation in order to avoid future discontents.
I look forward to welcome you back in the near future to make sure that you receive the quality service you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2016 via mobile

Loved this place! Staff was great and courteous. Attention was paid to all the little details. Food at the buffet was delicious and had a great variety. Bartenders were attentive at all times. We would return any time.

Date of stay: April 2016
Trip type: Travelled as a couple
3  Thank TeresaCH1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos D, Gerente at Grand Park Royal Cancun, responded to this reviewResponded 11 April 2016

Thank you for your review, I am happy you enjoyed your stay with us so much. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2016

Excellent villa, clean, fancy, with an awesome beach view!!
very private and nice. Close to downtown Cancun, just 20 minutes from the Airport. Very nice and clean.
The Food, the Asian and Mexican restaurants with an awesome services and food quality. Very good Chef!!

Room tip: Ask for the Villas, or the Adults only Villas, you won't regret
Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank afc30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos D, Gerente at Grand Park Royal Cancun, responded to this reviewResponded 11 April 2016


Thank you very much for your review. I am very glad to read that you were satisfied by the service we provided and that you enjoyed your time here at the Grand Park Royal Cancun Caribe. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews