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“FANTASTIC!!”

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Club Med Cancun Yucatan
Ranked #18 of 175 Hotels in Cancun
Certificate of Excellence
Ottawa, Canada
Level 4 Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“FANTASTIC!!”
Reviewed 23 March 2011

My husband, son (8) and daughter (6) just returned from our first Club Med week in Cancun for Canadian March Break. I did so much research on this resort before booking, and read every review on Trip Advisor before we went. I knew we were going somewhere special, but had no idea how magnificent it really was! We had the time of our lives! This may be long...

Mini-Club: So great to allow the parents to have a true relaxing time. Our 6 year old daughter really enjoyed it and went there pretty much every day and sometimes for dinner at 7pm. I would see her walking through the resort with the kids club holding another little girl's hand. So sweet. My son is very shy and had a hard time the first day, but we insisted he stay and we are so glad we did. We spied on him later in the afternoon and saw him rehearsing a hip hop dance with the 8-10 year olds for the big show that night. It was a huge production and both kids were in it doing a dance. My son made 2 really good friends and it was so hard for him to say goodbye at the end of the week. We hung out with their parents and it was great to meet new people. This club has a huge teenage presence. They hang out at the 'Carwash' for ages 11-17 and they looked like they were having a blast. Again, the GO's are so wonderful, hugging the kids and hanging out with them. Thank you to Amaya. Starr really loved you and named her Mexican puppet after you.

Food: The food at this resort was better than anywhere we've ever been! The main restaurant (La Hacienda) was consistently excellent and never boring. We couldn't believe how many choices there were and how they changed it up every night. We did go to the steak restaurant (by reservation) one night (La Pergola), but the steak was a bit tough. The salmon looked really good. The ambience there was great and we were seated outside right near the ocean. The appetizers and dessert were great and it was nice to be served instead of going to the buffet. The Mexican restaurant down by the sailing (Las Cazuelas) had a nice lunch and we saw many Iguanas on the way down. There's a HUGE orange iguana named Maximus who we would visit almost daily. The restaurant (La Pergola) by reception was great for a late breakfast and also had excellent snacks at 4pm. The kids drank so many smoothies it was crazy!

Rooms: We were given 2 connecting rooms in the Obsidiana building with a lagoon view right near the mini-club. We heard there were alligators in the lagoon and we were lucky enough to see one right outside the kids room one day. Fantastic! The rooms were a bit damp but we just turned the AC off during the day and left the patio doors open. This helped a lot. We put all our damp clothes on the balconies and they dried fast. They do an amazing job cleaning the rooms every day. Having 2 bathrooms was a major bonus for sure. Next time I would ask to be on the second or third floor as there is quite a bit of noise from people passing through the buildings at night. Our kids were exhausted from their activities so we would all be in bed between 9-10 pm which is early for most.

Activities/GOs: By far the best thing about Club Med is the activities. I wasn't sure how my family would be with all of this as my husband and I just like to chill on the beach when we go away, but no, here we were doing everything. As others have said, the GO's really make the place special. We had lunch and dinner with many of them and you get really close to them. My husband went waterskiing every day. He hadn't been since he was a kid, and was able to work his way up to the wakeboard. The GO waterskiing team (Paulina, Mark, Phillipe and Milton) were incredible and we felt like we were saying goodbye to a friend when we said goodbye to Milton on our last morning. Good luck with that skateboarding and guitar lesson idea Milton!!! You will do great with that at Club Med if they go for it! I went waterskiing for the first time in my life and did it 4 times. What an amazing experience. My husband and I also took a scuba diving initiation lesson which was fantastic. We learned how to windsurf and windsail too which was super fun. My son also learned the windsurf and did great (thank you Brenda). Unfortunately it was too windy to snorkel for the kids but they played tennis and did the trapeze every day. My husband tried the trapeze too. FUN! I went to the gym and did the body conditioning and step class. Adrian is a great instructor. I also did Zumba at 4:30 almost every day at the bar looking at the ocean. So cool! Jona and the female instructor (can't remember her name) were fantastic.

Another thing about this resort is that everything is included so there is no tipping, and there are no timeshare selling which we felt was a breathe of fresh air! There's nothing like going on vacation and feeling like you have to hand money to people or listen to a sales pitch at every corner. It was very freeing! By day 3 we realized 7 days was not long enough and asked if we could stay for 10 days. The resort was booked full for the week we were there but could accommodate us for those 3 extra days. Unfortunately, the airline couldn't so we had to go back on our scheduled day.... blah! Even though the resort was full, it truly did not feel like it at all. It's so huge that it almost feels half empty. No waiting for anything and always a beach chair to be had in the shade. We walked down the beach for 1 hour and soon realized Club Med has the best spot at the end. Always yellow flags on our windy week, when everywhere else had red flags. PRIME beach for sure! We also took a bus into Cancun to go to the huge flea market... waste of time!! We were hounded like you would not believe. The souvenirs at the airport were just as good and almost better priced. Stay at the resort. There is so much to do.

Eduardo (Village Chief) and his team were present every night at the main restaurant to chat. What a super team they have at this resort. The service is A++ and you can tell that everyone loves their jobs and just wants to help you. We are hooked on Club Med now and are already talking about when we will go back. We would like to try Punta Cana or Ixtapa but neither have waterskiing and Cancun has everything. Thank you to everyone at Club Med Cancun. We will be back for sure one day!

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LisaBOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, 26 March 2011
Dear LisaBOttawa,
Thank you so much for your kind and thoughtful words of praise! We could't be happier that we exceeded your expectations and made your week amazing. It's great that you took advantage of so many of our activities and had so much fun. We hope you'll come back and visit us at Club Med Cancun Yucatan again soon!
Kind regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Parkland, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2011

Absolutely a terrific place to be. The most spacious resort in all of Cancun. Perfect for kids and adults... kids are off doing there own thing (if you want...very safe). Kids loved the activiies.... from Trapeze (great crew who takes special interests in each kid no matter what age). Where else can you go Sailing, Snorkeling, Skiing, Scuba, tennis, wind surfing, trapezing, and more all within the same resort. Fun stuff at night for adults and kids. Food was awesome....people friendly...my shy kids met kids immediately and they were off.......
Facililty was at full occupancy, but the place still felt empty!! NO LINES FOR ANYTHING!!
Excursions available but not needed..... but if you take these they have this down to a science......places that they are the only visitors....
Cant wait to come back.... best vacation ever...
Photographers everywhere taking pics of all daily. End of the day easy to pull out your pics.... THEY WILL DO PRIVATE PHOTO SHOOT!! NO EXTRA CHARGE... At the end of vacationl pics on one disc for very cheap price!! We were there for one week and had over 500 pics of the family! PRICELESS

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momof2js
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, 24 March 2011
Dear momof2js,
We're so happy to here you had a "priceless" vacation! We love hearing that your family had so much fun and took advantage of all the great activities that we have to offer. We also appreciate your suggestion of the photo package. We hope you and your family will come back and vacation with us again soon!
Kind regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2011

Our friends recommended this hotel. the kids are 9 and 12. The sports activities are amazing. Particularly great was the trapeze program. Herdlyn, O Neill, Minero and Antonio were so patient, great coaches, lots of fun and taught the kids how to do many trapeze tricks including catches. They truly helped build the esteem of many kids over the week. All staff at the resort were very friendly and helpful. Only one restaurant - the steakhouse was terrible but the main dining room buffet was the best we have ever had while traveling to very high end resorts

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kiki2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, 22 March 2011
Dear kiki2001,
Wow! Thanks for the compliments! We're glad you all had such a fabulous time! We too are very glad that your friends recommended us to you! We hope you and your family will come back and visit us again soon!
Kind regards,
Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 18 March 2011

Club med cancun Yucatán is just one of The best club med i ever seen .. If you enjoy sports and specially trempeze and waterskiing , this club med is made for you on top of That The Water skiing is just amazingly fantastic with amazing GO always hère for you ! Great !

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christophe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, 21 March 2011
Dear Chrismonaco,
We're so glad you enjoyed your stay at Club Med Cancun Yucatan so much! It's great to hear your high praise of the sports and activities we offer, as we strive to be unique and offer an array of fun activities to our guests. We hope you'll come back and vacation with us again soon!
Kind regards,
Your Club Med Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level 6 Contributor
122 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 March 2011

I was part of the volleyball training group in early March. CdV Eduardo and the rest of the GOs were extremely helpful and accommodating - they even helped set up an impromptu exhibition matches with the pros & pros/GOs. They do a lot of work, and their enthusiasm was wonderful. I'd love to shout "great job!" to all the workers I've met.

As to the resort, here are some of my own comments to help you prepare.

The rooms are small and can be noisy with people walking/talking in the tunnel-like hallways. I understand it is possible to upgrade to the Jade suites, which are located farther away from the main beach/food/bar area - frankly, unless your idea of vacation is staying in your room ordering room service ... rough it out, it's not like you're going to be doing anything in your room besides sleeping.

Public wifi available in the reception area, if you wish to lug your laptop there. Otherwise, pay $70 for a week, and you get a wired service in your room (they lend you the eth cable).

The nightclub is at La Chispa, which is quite a walk from the regular housing (it's close to the Jade suites though). In the week that we were there, I dare say we were the main attractions - not many people go there apparently. You can ask for a golf cart to get you there & back. (I didn't mind walking the mile back & forth several times throughout the week... ymmv)

I didn't go - but I've heard that the Steakhouse wasn't very good. So the other reviewers' comments on that place is probably right.

The other Mexican restaurant was ok; the appetizer & dessert was good, but the main entree was blah.

Wine was horrible :) I stuck with drinking mixed drinks.

Almost all of us got some sort of stomach upset, understandably this is a common ailment in MX. I was uncomfortable when I got back to the states, it took me 2 days to adjust to normal. Again ymmv, read up on health literature.

This place is kid-friendly ... I did not have any problems with rowdy kids or annoying crying babies.

Once we talked to the DJs, we were able to dance to hip-hop music. Thanks Eden & Luis!

For extra cost, you can go on a full-day or half-day trip to a local cultural site. I went to Tulum, half-day, highly recommended.

Plenty of things to do - trapeze, kayak, windsurfing, snorkeling, Zumba, crazy signs, etc.!

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ydrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Cancun Yucatan, responded to this review, 21 March 2011
Dear ydrone,
Thank you so much for your kind words and helpful feedback! We are so glad you had such a great time staying with us and appreciate the tips you gave to others. We hope you'll come back and vacation with us again soon!
Kind regards,
Your Club Med Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Club Med Cancun Yucatan

Property: Club Med Cancun Yucatan
Address: Punta Nizuc, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cancun
#15 Romantic Hotel in Cancun
#17 Top resorts Hotel in Cancun
#17 Spa Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#26 Business Hotel in Cancun
Price range (per night): $360 - $1,091
Hotel Class:4.5 star — Club Med Cancun Yucatan 4.5*
Number of rooms: 436
Official Description (provided by the hotel):
Discover the wonders of Mexico in this environmentally friendly all-inclusive family resort nestled on a pristine stretch of world-famous Mayan Riviera beach. Travel to Club Med Cancun Yucatan with your family to enjoy a carefree all-inclusive vacation amidst the sumptuous amenities, natural beauty and a relaxing atmosphere that make this unique family resort as breathtaking as it is adventurous. Uncover a fresh perspective on the charm of the Mexican culture and experience a vacation filled with enhancements for the entire family. There's so much about this newly redesigned resort that will touch your family for years to come: refined accommodations, excursions* to Mayan archeological sites, a new Club Med Spa by Comfort Zone*, 3 restaurants including 1 fine Mexican dining venue and 1 serving worldwide specialties, and more. ... more   less 
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Also Known As:
Club Med Cancun Yucatan Hotel Cancun
Cancun Club Med
Club Med Cancun Resort

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