I am currently staying at The Grand which is part of Moon Palace in Cancun Mexico. Avoid coming to this resort during prime time unless you are a Diamond club member. These members have priority and many of the restaurants that require reservations are booked at least 1 week out. If you are not a member, you can’t make reservations until you get to the resort. By that time, most of the restaurants are completely booked.
We spoke to public relations and management with no resolution. We ate dinner at one of the restaurants that didn’t need reservations but had to wait 2 hours because the resort is full to capacity.
Completely unfair to people who aren’t “members”. There is a bowling alley at the resort, I couldn’t make reservations by phone unless I was a diamond member. I had to wait for a golf cart to take me to the lobby to make reservations. The whole process took at least 30-45 minutes. Not what I really want to do while vacationing.
I will not be coming back. Too crowded and the are unable to accommodate a full resort. High priority to their diamond members leaving others to feign for themselves.More
- Free Wifi
- Free Parking