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“My Home Away From Home”

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The Westin Lagunamar Ocean Resort Villas & Spa
Ranked #10 of 175 Hotels in Cancun
GreenLeadersGold level
New York City, New York
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“My Home Away From Home”
Reviewed 6 April 2012

The Resort has everything you need to have a relaxing vacation. The Employees cannot be anymore friendly and helpful then they already are. This was my 4th visit to the resort, my wife and I own a Villa there. Your right on the Ocean with amazing views every morning when you open your eyes. This is my favorite of all our get away's.

Room Tip: There are no bad rooms at the resort. You may want to avoid one of the new buildings on second thou...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CaptainJohn58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 7 April 2012
Thank you for such a nice review, nothing makes us feel better than knowing our guests left the property feeling better than when thay arrived. Please come back to visit us soon here at your second home in the Mexican Caribbean.

Best Regards,

The Westin Lagunamar Management Team
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5,308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,786)
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English first
Atlanta, Georgia
Level 4 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 April 2012

Went on last minute vacation with my husband and 12 and 14 year old daughters to this resort. Booked flight while in airplane and made a good choice with The Westin. Hotel was beautiful and kids loved pool area. Lots visitors who went early in am to reserve pool chair which I thought you were not suppose to do. They would bring towels down at 6am and stroll back to them at 11am and be mad if some one took one of their 5 pool side loungers that had been NOT used all morning! Though there was a lot of places to relax the if you didn't mind not sitting near pool. Food was OK my husband and I are still have bowel issues think it may have been the chicken.
Rooms were nice though never got cleaned until 4pm and after and whenever we needed anything like linen or hairdryer took hours to come.....or as they would say a Mexican Minute.
Loved having washer and dryer in room. Next time will get the one bedroom for more room and private so girls can sleep in a little longer in morning. BRING books if you are a reader. My family loves to read and all books we brought were read by 1st day. NO place to buy any books in resort area or across the street at mall. Resort had few books in library but none for our aged kids and what there was they read also. The mall across the St. is very americanized felt safe and lots of good places to eat. Took a cab first day to go to Walmart for $40 dollars there and back the cab waited for us. Quite the experience....saw a sniper type man dresses with a face mask carrying a what looked like a machine gun over his shoulder.... drives by on a run down motor cycle felt a little uneasy. Hard to find what we wanted in Walmart as all in spanish and no one spoke english. Bought a lot of fruit which was great but would not recommend the chicken or shrimp which is unpackaged and lying on a table. Used the great bbqs on sight to grill veggies and ate right by them as there were tables. All and all nice trip and relaxing only ventured out once and that was enough girls were happy just relaxing and playing in ocean which was beautiful ...though everyday was windy and lots of waves and red flags does the wind ever go away???? Would of liked to of done some snorkeling but always toooo wavy!

Room Tip: BRING books or a nook as there is NO place to buy magazines or books. Coffee is awful in resort very...
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  • Stayed April 2012, travelled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank lovecleantravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 April 2012

This Westin is located on the beach and is central to mostly everything. Only draw back is as a gold SPG member the latest check out they will give you is 12pm I was told normal check out is 10am. I have never checked out of a hotel at 10am in my whole life! My flight leaves at 6pm so I am kinda of disappointed about the whole check out! Be ware staff
is a little unfriendly as well! Omar the hotel manager was not accommodating either as I mentioned To him I was gold spg member and he said that doesn't matter at this property! Nice answer from the hotel manager. Other than that this is a very nice property they just need to know how to accommodate their guest a little better!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trading2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 7 April 2012
Thank you for your feedback. The service you received is certainly not indicative of what we want to provide to each of our valuable guests. We would be delighted to welcome you back so you may experience our true and renewing Westin service. Please contact the Executive Office directly (lagunamaroceanresort@westin.com) for future reservation requests.
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Cleveland, Ohio
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 April 2012

We checked in late so it went pretty smooth, no lines. We were not impressed by the lobby but looking through to the pools and fountains made up for it. Our room was on the 5th floor oceanview with a great view of the gorgeous aqua water and the huge multilevel infinity pool. The suite was well laid out with small kitchen area and large sitting/bedroom space. The bath was well done with jacuzzi plus double tiled shower.
Now for the "wanting" part of this trip. The icemaker was not working and it took many calls, my husband going down to the restaurant for ice and two visits from maintenance. Finally, it worked but the small refrigerator was very loud all the time. Second day, remember we checked in late coming from Le Blanc so we did not need a hair dryer until now. No hair dryer so we called down and the gentleman who answered "when did you check in? you did not use a hair dryer last night?" REALLY!!! What type of training did this employee receive? Never got the hair dryer until after we left the room with damp hair. WHY? Also, did I mention the microwave never worked.
Final "wanting", I washed towels in the inroom washer and dryer unit. Unfortunately, I left the clean ones on the bed and when we returned from the beach, they were gone. No wash clothes in the room. Again we called twice and no one came. My husband asked housekeeping in the hallway but they never replaced. I saw a floor manager and asked her and she said "later, okay?". Never happened! That afternoon, I finally got 2 from a cart in the hall. Very poor service! Newer hotel that should better train service staff and fully inspect all suites prior to check-in.

Room Tip: Highest floors in Bluidings 7,8 or 9.
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank snjtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review, 7 April 2012
Thank you for your feedback. The service you received is certainly not indicative of what we want to provide to each of our valuable guests. We would be delighted to welcome you back so you may experience our true and renewing Westin service. Please contact the Executive Office directly (lagunamaroceanresort@westin.com) for future reservation requests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville,ennessee
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 April 2012

Room was clean and bath was nice. Equipped with kitchen. Store in hotel doesn't open until 7 a.m. No outdoor bar except swim up in pool. The free workout facilty was nice, better get there before 7. There is a shopping Mall across the street and another one 5 minute walk.

Room Tip: We were in building 6 top floor. need to be on 4th or above for best view.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billandjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Property: The Westin Lagunamar Ocean Resort Villas & Spa
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
Price range (per night): $244 - $620
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Official Description (provided by the hotel):
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin

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