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“Excellent experience, this place is awesome”

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Casa del Alma Hotel Boutique & Spa
Certificate of Excellence
GreenLeadersGold level
Reviewed 30 August 2017

The place is so nice, the city itself is one of those in which one wants to walk and explore and see every street and every alley, the hotel is very well adapted to do so, very well located, friendly people, comfortable beds and pillows, they serve excellent food, the restaurant is very nice and cozy, modern decor and very well maintained. It is an excellent option. Visit Chiapas, you will be surprised! its Fascinating

Room Tip: more less the same, the hotel is very quiet overall and the rooms are large, nice, with a balcony
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank lulita2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this reviewResponded 31 August 2017

In Casa del Alma our job is to make your stay an unforgettable experience, and that´s why we are extremely happy knowing that once again we have achieve that goal, also allow me to thank you on behalf of all our team for your visit and for taking the time to give us your comment, your opinion is very important so we can continue improving, since the satisfaction of our guests is our mission.

It was a real pleasure to have you and we hope that in you next visit to San Cristóbal de las Casas you will choose us again.

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6 - 10 of 297 reviews

Reviewed 26 July 2017 via mobile

Small boutique hotel with nice furniture, decoration, food and service. You have to be prepared, in San Cristobal there are always fireworks, so tent to be busy and noisy at times. The hotel is within walking distance of all you have to see.

Stayed: July 2017, travelled with family
Thank Rafamar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this reviewResponded 26 July 2017

Dear Mr. Rafael,

In Casa del Alma our job is to make your stay an unforgettable experience, thank you very much for the time you have taken to write your comment, we are pleased to know that our mission has been accomplished again, day by day our team does their greater effort to fulfill your needs, since the satisfaction of our guests is the most important thing for us.

We look forward to your return so that we can continue to serve you as you deserve, best regards!

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Reviewed 2 July 2017

Love their temática of rooms & the property design, we felt very safe & comfortable!! Service was good, very attentive and willing to assist with any questions, the con the tours & transfers were overpriced compared to the local travel agencies.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Teresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this reviewResponded 6 July 2017

Dear Miss Teresa,
Thank you very much for taking the time to share your comments about your experience at Casa del Alma, we are pleased to know that you liked the theme of each of our rooms and the design of the hotel.
We will take into consideration your opinion about the tours, we thank you to help us find areas of opportunity.
We hope to see you soon !!! Greetings from all the staff of Casa del Alma !!!

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Reviewed 28 June 2017 via mobile

We stayed here for 2 nights en route to Palenque and enjoyed our time here.
The Hotel has been renovated recently with modern bathroom and fittings, huge beds and very nicely decorated. It has a large atrium feel once you walk inside and has retained its classic charm and appearance at the same time.
Staff are very friendly, breakfast is cooked freshly for you and it's in a central location. We could not fault anything, so highly recommended if you want to be close to the Historical centre.


Stayed: June 2017, travelled as a couple
Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this reviewResponded 1 July 2017

Dear Mr. Frank,

In Casa del Alma our mission is to make your stay an unforgettable experience and we are pleased to know that Casa del Alma has met your expectations, your satisfaction is our main goal. I also want to thank you for the time you took to share your comment, your opinion is the most important thing for us because it motivates us , we look for your soon returned to San Cristobal de las Casas and hopefully you will choose us again to make your stay a pleasant experience.

Best Regard's!

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Reviewed 3 June 2017

This hotel is very close to the center of the city and has all the modern amenities most travelers want, a beautifully designed decor, and attention to historical detail. No cookie-cutter hotel rooms here. The rooms are all different and beautiful. The staff is very attentive and goes out of their way to help their customers. They helped us with a difficult situation during our stay. If I could give the staff 6 stars, I would.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank CJ_1851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this reviewResponded 6 June 2017

We are extremely pleased to read such a wonderful comment as yours, our goal has always been to provide the best service to our guests and I am happy to know that once again we achieve this goal.
It was an honor to have you at Casa del Alma and at last but not least, thank you for taking the time to share your comment with us because your opinion is very important.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa del Alma Hotel Boutique & Spa

Address: Avenida 16 de Septiembre No. 24, San Cristobal de las Casas 29200, Mexico
Phone Number:
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 75 Hotels in San Cristobal de las Casas
Price Range: $174 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa del Alma Hotel Boutique & Spa 4*
Number of rooms: 27
Official Description (provided by the hotel):
Casa del Alma Hotel Boutique & Spa pays tribute to the essence of Chiapas in its every detail, representing its incredible colonial legacy, cultural identity, ethnic richness, and biological diversity in an exceptionally designed space where history and modern comfort unite. We invite you to enjoy the Casa del Alma Hotel Boutique & Spa, an exceptional environment that evokes past times in a space of striking modernity. Located in the heart of the historic center of the magical city of San Cristobal de Las Casas, Casa del Alma, Hotel Boutique & Spa offers 27 suites, each one containing unique details of Chiapanecan luxury, beauty, and quality, complemented by state of the art technology, security, and comfort. In addition, our guests can enjoy our greatest pride: El Secreto, a restaurant offering unique fusion dishes, which emphasize the delights of the many flavors of Chiapas. To make your stay an unforgettable experience, we offer specialized care in our spa, where treatments and massages will bring you great joy. We aim to please and indulge your senses in this unique space representing the spirit of Chiapas, Casa del Alma Hotel Boutique & Spa. ... more   less 
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