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Reviewed 13 March 2018 via mobile

The location is very good. The staff are quite nice. Everything works. The price is right. I would definitely stay there again.

The shortcomings: No A/C (wobbly ceiling fan instead), the restaurant is easily overwhelmed, so plan on dining elsewhere (there are plenty of good restaurants within easy walking distance).

Also: the hotel is adjacent to noise due to buses and traffic, so plan on wearing earplugs if your room faces the street. (This will be very familiar to budget travelers!)

Stayed: March 2018, travelled solo
Thank seamallowance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hdiligencias, Director de Relaciones con Clientes at Hotel Diligencias, responded to this reviewResponded 4 April 2018

It pleases us greatly to know that you enjoyed your stay with us! Thank you for taking the time to leave your comments about our hotel and staff. We are looking forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2017 via mobile

We passed it by the first time because it does not look like a hotel from the outside. They were doing some construction work, so maybe that's why.

Pros- not expensive,
-the staff was very friendly and helpful,
-conveniently located once you come from the right direction (we came off at the wrong stop and had to walk through what I guess was "the bad part of town" with our suitcases. An old couple even stopped to tell us to be careful because this area isn't safe.
-the best taco place was only a three minute walk away

Cons- we found a roach in our room
-the food at the restaurant wasn't that great
-slightly inconvenienced by the construction
-rooms are extremely small

Stayed: March 2017, travelled as a couple
Thank 868aroundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hdiligencias, Director de Relaciones con Clientes at Hotel Diligencias, responded to this reviewResponded 12 May 2017

We are working on important changes in the entrance of the hotel and the rooms are not affected by these changes. We offer our customers with clean and pleasant rooms for a fair price, additionally; we are located in a touristic area, near Palacio de Bellas Artes and Plaza Garibaldi. Our beds are comfortable and the size of our rooms suits the number of people for whom they have capacity, additionally to this, each room has a dressing desk, a table and a chair for the convenience of our guests. We apologize for the inconveniences you had in your room and we want to assure you that we have constant fumigation programs to avoid such problems. We are sorry to hear that you did not enjoy the food in our restaurant and we want to assure you that we will continue working to improve our services. Thank you very much for your comments!

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Reviewed 4 July 2016

This is a tourist class hotel that mainly caters to Mexicans, but if you learn a little Spanish, you can easily enjoy staying here too. The rooms are small but clean and include all the essentials. I particularly appreciated the very effective large ceiling fan that not only kept the room cool at night but also muffled background noise. There is some construction going on in the hotel and they had to shut the power off for a few hours one afternoon, but that didn't affect me as it was from 11-2:30 and I was busy sightseeing.

Room Tip: If you want a quiet room, chose an interior room on the courtyard. I hardly heard any noise even on a busy Saturday night.
  • Stayed: June 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank ctvabeachbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hdiligencias, Director de Relaciones Públicas at Hotel Diligencias, responded to this reviewResponded 7 July 2016

It pleases us greatly to know that you enjoyed your stay at our hotel. We are working on important changes in our hotel to offer you a better service in the near future! We aprreciate your understanding and your comments. Warm regards from Mexico City on behalf of the entire team.

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Reviewed 15 July 2015

I've stayed here twice for a total of ten days. Hotel Dililgencias is well located - 10 minute walk to the Zocalo - and it's right on the Metro bus airport line. The rooms are clean, good showers, friendly staff ( I speak Spanish), and there is a decent restaurant for eating breakfast. The WiFi is weak and the tv is antenna only, but we paid $22 a night. There's a bakery next door and a laundry around the corner.

I'd stay there again.

  • Stayed: July 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hdiligencias, Guest Relations Manager at Hotel Diligencias, responded to this reviewResponded 28 August 2015
Google Translation

Nos complace leer que su estancia en nuestro hotel fue placentera y nos disculpamos por los inconvenientes que tuvo con la señal de internet. Le comento que ya contamos con televisión por cable. Esperamos verlo de vuelta pronto.

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Reviewed 27 June 2015 via mobile

The hotel is a bit old but it's clean. When we visited the elevator was not working but other than that everything was as expected.
The surroundings were a bit poor but not dangerous.
It's very close to the historic downtown. Good and cheap hotel!

Stayed: June 2015
1  Thank Ana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hdiligencias, Guest Relations Manager at Hotel Diligencias, responded to this reviewResponded 28 August 2015
Google Translation

Muchas gracias por sus comentarios. Estamos renovando el elevador entre otras cosas en el hotel para ofrecerles un mejor servicio en su próxima visita.
Saludos cordiales.

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