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All reviews zona rosa rooftop pool great location business lounge nice hotel executive floor within walking distance chapultepec park breakfast buffet four nights lobby bar central location the air conditioning safe area restaurants and bars business center rooms are large
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89 - 94 of 2,125 reviews
Reviewed 11 September 2018

Excellent hotel with a prime location near restaurants and tourist sights to see and businesses along the Reforma Avenue. Great rooms, prompt service from the concierge, and great service in general. Food was very tasty and room service is excellent. My best home away from home!

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Kenneth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 18 September 2018

Thank you very much dear guest for your kind words! We are pleased to know you enjoy our property and look forward to another opportunity to serve you.

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Reviewed 8 September 2018

20+ members of our church group used this hotel 3-8 Sep 2018. The first day during our visits to church sites someone broke into both of our locked suitcases. We put locks on each suitcase before we left and they were gone when we got back along with the suitcases being open. I reported it to the manager, but they concluded the three individuals entering the room were trust worthy. The last two nights of our stay they was loud music coming from the hotel starting at 12am till 5am disrupting many members of our group's sleep.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank kevinsV1962DL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafaelL4510, Rooms Division Manager at Galeria Plaza Reforma, responded to this reviewResponded 11 September 2018

Dear guest, we sincerely regret that an inconvenience has put a stain in your stay experience. Please rest assured we have followed the investigation protocols that apply for a case such as the one you mention. Our research, as shared previously with you, showed that there are no losses in your belongings, that the items missing are only the locks and the staff who had access to your room were the staff from housekeeping and minibar, who certainly have a clean file in our hotel, created through the years and that show no incidents. We trust your word and understand that those locks are missing, what we cannot define exactly is how and where they became missing.
On the other side, we offer our apologies for the loud music. However, it is important to clarify that it was not from the hotel, but from a night club closeby. Local authorities have been informed of this irregular situation and hope that it will be solved soon from the Government's side.
Thank you for your visit and the opportunity of serving you in your visit to Mexico City.

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Reviewed 4 September 2018

The hotel was an awesome experience in CDMX! The staff were professional at all times and extremely helpful. I will definitely return and recommend to his hotel to friends and family planing on traveling to CDMX

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Journey682469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 12 September 2018

We are very glad to know you are having a good time at our hotel. We hope that we will have the honor of another visit soon!

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Reviewed 31 August 2018

Comfort, service, food, amenities and location are all first rate at Galeria Plaza Reforma. This is my third trip to Mexico City and my third stay at this great hotel. I can't wait to return. Great value for the money.

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kjoewalters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 12 September 2018

Thank you for your visit! we are very glad to know you have had a good time at our hotel. Look forward to another opportunity to serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

Rooms are a bit small, somewhat dated, and in need of some TLC [ bathrooms in particular ].
But you will find the location fantastic, service helpful, and the rooftop pool sundeck comfortable.
Rates are reasonable and often include a nice buffet breakfast.

Date of stay: December 2017
Trip type: Travelled as a couple
3  Thank MLLCLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 30 August 2018

Thank you very much dear guest for your kind words! we take care your comment about shower. We are pleased to know you enjoy our property and look forward to another opportunity to serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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