Things didn't get off to a good start - and then went downhill.
The Trip Advisor location pin indicates that the hotel is located fairly close to the Jardin de la Union, on De los Dolores (it is actually out of town, on the way to Valenciana). We were in a rush and didn't read the various reviews, that make the location clear, we simply noted the price and rating, which by Guanajuato standards appeared reasonable.
On arrival we were assigned a room overlooking the swimming pool. The curtains in the room didn't close properly, leaving gaps between each set of curtains. We requested and were assigned a different room where the curtains didn't close properly either, but given that there was no nearby access we weren't concerned.
Unfortunately, our change of room was not updated on the system. This meant that housekeeping didn't clean the room as they thought it wasn't occupied. We were also disturbed by a staff member arriving to check another guest into our room well into the following evening!
We ate at the restaurant on our last evening. There was one waiter on duty for dinner, and he got called out to assist with a function, leaving patrons without anyone to serve them! I had to go looking for someone who could assist in providing bills and serving food that was ready in the kitchen.
The location is not convenient if you plan to spend a lot of time down-town and traveling without a car (repeat taxi fares, repeat waiting for taxis).
Our room was decent enough but hardly worth the cost, even by Guanajuato's inflated prices.