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“Terrible hotel experience”
Review of Malibu Hotel

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Malibu Hotel
Ranked #35 of 129 Hotels in Guadalajara
Portland, OR
Level Contributor
155 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Terrible hotel experience”
Reviewed 25 November 2007

My family of four, (two teenagers), stayed here one night because we were under the mistaken impression that it was close to the American Consulate. I booked through Expedia, but the hotel would not honor the price and we ended up paying $40 more for the room, which made the price outrageous! DO NOT Book with EXPEDIA if you are traveling with children over 12, they will be considered adults and you will pay a lot more. In Mexico, book with the hotel directly for the best rate.

This hotel is only OK. What was billed as a suite, (the reason I was willing to pay this price at all), was just a hotel room with a tiny, tiny refrigerator, coffee maker with no coffee available, and a couch. It is a total waste of money to upgrade to a suite here.

The rooms are OK and there is a pool, but the pool water is filled with salt water. The location is awful! It is on a huge divided street with nothing but a big shopping mall next door. If you want to go to a foriegn country and spend time eating at McDonald's or Chili's, this may suit you.

BEWARE, the staff is the rudest that you will ever encounter.

Our first three nights in Guadalajara were wonderful in the historic center hotel called "Hotel Morales". We loved our visit and were enjoying Mexico, but after one night in this horror, I don't care to visit Guadalajara again.

  • Liked — There was a maybe 4' X 5' balcony.
  • Disliked — Price outrageous, wouldn't honor reservation price, rude staff, worst location ever.
  • Stayed November 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcia_marcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Shamrock, Texas
Level Contributor
282 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 4 April 2007

We live just south of Guad. in the little town of Chapala, MX. We get
into the city every 4-6 weeks for a few days just to enjoy the shopping, restaurants and overall "big city" life. Our driver recommended this hotel and it is one of our overall favorites.
Rooms vary from standard to suites. They are very clean (have yet to see even a dead bug), the room service is almost unbelievable in speed and efficiency. The grounds are beautiful and constantly maintained, shrubs & trees are artistically cut into various shapes of animals, etc. We spent every evening in the garden before heading out to eat.

Our room came with a full breakfast for both of us. Each morning there was live music in the restaurant, the breakfast bar was well stocked and the food was delicious. There is an "internet cafe" in the lobby with high speed access. Only 20 pesos per hour for guests.
The fact that it is next door to one of the best malls in Guad. is a definite "plus". Also, centrally located to many very good restaurants such as Santo Coyote,La Tequila, etc..This is a hotel we will frequent over & over again!

Stayed March 2007
Helpful?
Thank Retired_in_MX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
Reviewed 4 September 2006

This hotel looked very nice, but in essence its only advantage is it is right next door to the big shopping centre in Guadalajara. Appart from this, the service was appauling, and I recall the night I returned from my weekend away, there was no lights, no electricity at all for that matter, and the staff were very rude to non-Spanish speaking guests. The pool is tiny and not very clean, BUT the room was acceptable and well presented. Again, the let-down with the room was the cleaners who would clean the room if and when they felt like... In the end I stayed Quinta Magna just up the road, it was cheaper and much better!

  • Stayed June 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Zippidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 1 March 2005

I stayed two nights at the Hotel Malibu recently, left for the coast over the weekend, and then came back to Guadalajara for business after the weekend. I did not return to the Hotel Malibu. I believe my room was around $90 US/night. I can not point to any one thing about the place that kept me from falling in love with the place, but it was a million little things that add up to a mediocre experience. I requested an iron and ironing board when I placed the reservation, and when I checked in not only was there no iron waiting for me (sure, that is a high expectation), but there was no record of my request, and all of the irons were in "lock down" until 8 the next morning (same time as my business meeting that brought me to town in the first place). Fortunately I had packed my shirt fairly well. One other example, I got a massage from their spa that afternoon. I am fairly certain that my masseuse had not only never given a massage before, I'm not sure she had ever even received one. It was the worst I've ever paid for. The pillows were terrible. But everything was clean and if I found it necessary to stay there again, I would not be upset...other than by the sense that there are better hotels to be had in GDL.

Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malibu Hotel

Property: Malibu Hotel
Address: Avenida Vallarta 3993, Guadalajara 45049, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Guadalajara
#11 Best Value Hotel in Guadalajara
#14 Luxury Hotel in Guadalajara
Price range (per night): $56 - $96
Hotel Class:4 star — Malibu Hotel 4*
Number of rooms: 166
Official Description (provided by the hotel):
During your next visit to Guadalajara do not hesitate to stay at Hotel Malibu, has a privileged location, close to the most important points of the city and next to the biggest shopping center. It also offers an excellent service which ensures your stay will be very pleasant and will exceed your expectations. The hotel has 170 comfortable and safe rooms with services tailored to suit your needs. Our rooms are equipped with LCD screen, tel., Mini split, mini bar, coffee maker, hairdryer, safe and ironing kit. For pleasure or business Hotel Malibu is your best choice because we have beautiful gardens that make you feel relaxed, as if he were out of town. ... more   less 
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Also Known As:
Malibu Hotel Guadalajara

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